Reviews 1001hobbies

1st order perfect nothing to redir

Hello, after a first order that failed at 50% due to the site not always up to date stock side .... I renewed my trust a second time and .... there 100% satisfied in time and delivery. Result .... Next order: OK. Thanks 1

I'm happy with my order Very good process with good follow up at end of sale.

I'm happy with my order Very good process with good follow up at end of sale.

Until my last two orders I was more than satisfied. And then the problems started the day before last, I was missing a B17 and a DC 3, which were the lifeblood of my order, despite the fact that when I placed the order they were available, and there was no delivery note in the order. The last order I placed was for three B17s to recover the amount I had invested and, as usual, delivery took almost a fortnight to arrive. Here again there was a problem, only one B17 in the parcel and here too there was no delivery note. I call back and still nothing. I would like to say that there were four B17s available when I ordered. I don't understand how a delivery service that worked so well can become so negligent in such a short time. And how no one cares about the problems that are brought to their attention. Between the missing items and the cost of nearly thirty euros to the bottom left for my apple, what I want and demand is the equipment ordered as quickly as possible. I myself work in a stockroom for a Japanese company, and I can tell you that errors of this kind are not accepted and dealt with in the shortest possible time.

Very good service, punctual delivery and good information. Exemplary and exemplary for some providers. CONTINUE SO!!!!!

Very happy with 1001maquettes orders always at the top with in general a good speed of recep

All good perfect packaging all very well detailed the shipping within time is to go in one word excellent Ok. Regards

Everything perfect, good packaging and good feedback with the customer, I only missed the fact that they gave me a shipping locator but nothing important. It will not be my last purchase in 1001maquetas.es To the list of ""favorites"" with ell@s.

Before the parrafada I'm going to write summary: I was treated rude vulgarly rude and did not even bother to try to help me. I ordered the model of an Audi Quattro to give it to my father for his birthday on September 24. I was sure it would not arrive for his birthday on the 29th but it said 1 to 2 weeks so I told my father with excitement. Through the DHL tracking number I saw that it left on September 24th and I thought this is going well. I didn't give it any more thought since I was going on a trip and that it would arrive while I was away. Great my surprise to see that when I arrived on October 24 it was still not there. I finally remembered to call today October 28. I was surprised that the number was french even though I was on 1001maquetas.es but well, I defended myself and called. I started well by simply asking if they knew what was the reason for the delay in delivery. The guy told me (I would call him gentleman or gentlewoman if he had had a minimum of modale Spain that he expected if it had only been 5 weeks. I told him that the website did not specify that. He told me in a bad way that it was obvious. I told him that he could at least ask me for the order number before assuming things. Once again in a bad mood he told me well if it makes you excited give it to me. After giving it to me he told me that if I had bought the normal non-urgent transport I could wait several more weeks. I told him correctly that there was no ticket as of September 25. He told me to talk to DHL. At this point I was already pissed off because of the bad treatment I was getting from the 'asshole' (excuse me) speaking to me in French. I told him in a correct but angry way that I had ordered from 1001maquetas not DHL. He told me to wait for him. I told him what kind of service is that. And his answer"""the one I'm giving"". I told him that if he was not going to help me or talk to me in the right way being that I was the customer I wanted my money back. He replied: That's what we will do. And he HANGED UP on me. I have been working in customer service for a company for 13 years and this is the 2nd worst service I have ever seen and I am fixed by work default. I will never order again and I do not recommend it to anyone.

I am very pleasantly surprised by the range on offer. Delivery time and shipping costs are acceptable.

Well done site reasonable shipping charges very fast assistance perfect packagingdeliver on time and tracking of shipment. What can I say: really great!

As soon as I placed my order, I was informed of the tracking of my package. Fast delivery and the product was well packaged and conformed to the description. I would recommend

I ordered several times on 1001maquettes I just had a small problem which was quickly corrected but it is difficult for me not to recommend this si

The modeler who intends to buy model kits without any doubt I recommend him to turn to You 1001 models for some of Your features which are : the online site is very easy to browse there is an infinity of products and the shipping is fast.

Fast and accurate delivery. I will recommend via 1001maquettes.

Delivery times far too long?

For my part wanting to please this sweet dreamer very much you have helped to achieve this one I think that for Christmas it will be only cries of joy and happinessthis model seems interestingbut knowing nothing and not having too much patience for all that but the joy of offering this completely unexpected gift that's great!!! thank you for offering this""little jewel""

A Rocky start but they delivered the product! One thing I am not used to is a vendor who charges a CC before they ship! This is not the norm here in the US! I ordered a brand new armor kit which they indicated they had in stock but they really did not! It took them 3 weeks, but they did ship the kit and it was received in good condition. Will I order from them again? Yes, but I will inquire about availability first, rather than rely on what is posted on the site. They have a tremendous selection of kits and I believe there heart is in the right place but they do need to pay more attention to updating stock level information on the site.

A perfect site, I highly recommend it )

After many years away from model making, I came across 1001modellbau by chance. The huge selection of models and the simplicity of ordering and paying could be decisive for me to start my little addiction ""model building"" again.

A Rocky start but they delivered the product! One thing I am not used to is a vendor who charges a CC before they ship! This is not the norm here in the US! I ordered a brand new armor kit which they indicated they had in stock but they really did not! It took them 3 weeks, but they did ship the kit and it was received in good condition. Will I order from them again? Yes, but I will inquire about availability first, rather than rely on what is posted on the site. They have a tremendous selection of kits and I believe there heart is in the right place but they do need to pay more attention to updating stock level information on the site.

Nothing to say ........ciao

I am very satisfied with this site and the telephone service is perfect, attentive and accommodating in the event of a problem.

Very good founisseu

Good business

I received my 1st parcel and what can I say except SUPER. I have nothing to say impeccable package. As far as the site is concerned, it's very good: clear, very many references..... you can find everything you need. Stay as you are I'll recommend c

Hello, I have sent 2 mails for return of the goods and credit note for the paid goods, no telephone customer service for questions

There are very good products... you can find everything...

Always kind and accurate

No problems with orders, fast processing, perfect packaging and very short delivery times, even to remote French overseas departments. Very satisfied with the quality of service and communication. Félici

You don't have to be in a hurry or ask anything about the delivery time of the product, otherwise you'll be reimbursed (living in Paris, my address is still quite accessible) ... For the price you pay, I think shipping should be better organized.... But the quality of the item was excellent and the packaging was perfect.

From order to receipt it took 15 days: TOO LONG TO WAIT

Highly recommended! A pleasure to deal with! Highly recommended! A pleasure to deal with!

Highly recommended! A pleasure to deal with! Highly recommended! A pleasure to deal with!

Good transaction On time and no problems.

Great people to deal with highly recommended I will buy from these people again without hesitation

Impeccable service, parcel delivered on time, nothing to complain about. On the other hand, as a general rule, I find the base price of the models very reasonable.

So far, so good Finally found what I've been looking for - just received the kit, looks good so far.

Very fast and professional service! Thank-you!