Reviews 1001hobbies

Do not purchase from under any circumstances. I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.

Do not purchase from under any circumstances. I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.

Two orders both cancelled and had to email them to find out!!! I placed two orders both were cancelled, I was not notified of the cancellation or the reason for either. When i contacted 1001 modelkits I was told one was cancelled due to a pricing mistake clearly going against there own terms of use the other I was told was due to being out of stock of the item but as soon as my order was cancelled the items were listed in stock and a co-worker purchased the items at which point the item was listed as out of stock. I had a feeling they had a pricing error and had intention of ordering other items if things went smoothly with these orders. If they had at least contacted me to notify me of the issue or told me that the orders were being cancelled i wouldn't be as upset but the fact i had to email to try to figure out why my orders had been processing for weeks is rather absurd. Now i will never order from them again and will not recommend them to anyone.

Two orders both cancelled and had to email them to find out!! I placed two orders both were cancelled, I was not notified of the cancellation or the reason for either. When i contacted 1001 modelkits I was told one was cancelled due to a pricing mistake clearly going against there own terms of use the other I was told was due to being out of stock of the item but as soon as my order was cancelled the items were listed in stock and a co-worker purchased the items at which point the item was listed as out of stock. I had a feeling they had a pricing error and had intention of ordering other items if things went smoothly with these orders. If they had at least contacted me to notify me of the issue or told me that the orders were being cancelled i wouldn't be as upset but the fact i had to email to try to figure out why my orders had been processing for weeks is rather absurd. Now i will never order from them again and will not recommend them to anyone.

As usual order shipped very quickly suitable packaging product conforms and quality. Trustworthy site to recommend. I would recommend this site without a pro

Loyal customer. Very satisfied. Nothing to report. Thank you

GOOD PRODUCT GOOD PRICE GOOD TRANSPORT VERY BAD MANY DAYS LATE TO BENIDORM 03502 ( E )

THE + : - A very wide choice of models, including rare brands. THE -: - Poor product descriptions and scale errors. - Sloppy packaging for fragile resin-type models. - Overall high prices. - coupon code (free shipping) sent by Email qui marc

Always ads for sales but the day I buy a model no sale

If possible, to include documents such as delivery notes on the order.

Very good service.good salesmen and fast

Despite payment and notification that the order was dispatched on the day of the order, no delivery has yet been made. Completely unacceptable! Never again!

The website showed the product to be in stock when in fact it was not. I had to wait 1 week for a terse response from customer service and 2 weeks for the parcel to be sent. Then the parcel was very badly packed, and some of the decorative parts came off the model I'd been waiting for. In this case, given the price of the object, one could be more careful. This site shows very poor professionalism. A é

VERY VERY BI

Everything went smoothly order arrival in time

Goods were confirmed as in stock, paid for - then email: not in stock after all. To top it all off: No refund of the payment but a voucher was offered. All I can say about this is: absolutely lousy business practices.

Maskol Received materials rapidly. Will try to order more products later.

Horrible experience This was a HORRIBLE experience. I ordered a book December 31, 2014. My order was processed immediately. I got the book today January 24, 2015. Almost a month later. Supposedly the book was coming from a depot in Europe and had some additional information required by Customs. That is BOGUS. If you don't have the book in stock for immediate delivery, say so. From now on, will use (external reference) in England. Never had problems with them. Will NEVER EVER use this vendor again. Asked for updates on status on the 16th and did not hear back for a week. This was a Horrible experience. Finished the model that I was buying the book as a reference for the day before the book arrived as I had pretty much given up on getting the book. Will never use this company again.

Good experience nothing to say

Good models, lackluster service, long wait times. This was a less than pleasurable experience due to the lengthy delivery time - 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order. A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price...I'll never use it, but why not just make the adjustment on this order Poor customer service in my opinion. I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside...but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap...something! But something comes from France and no filler whatsoever...hmmm. I'm not impressed with the service, but the price was better than some places here, however, I will never use your services again.

Maskol Received materials rapidly. Will try to order more products later.

Good models, lackluster service, long wait times. This was a less than pleasurable experience due to the lengthy delivery time – 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order. A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price…I’ll never use it, but why not just make the adjustment on this order Poor customer service in my opinion. I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside…but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap…something! But something comes from France and no filler whatsoever…hmmm. I’m not impressed with the service, but the price was better than some places here, however, I will never use your services again.

Horrible experience This was a HORRIBLE experience. I ordered a book December 31, 2014. My order was processed immediately. I got the book today January 24, 2015. Almost a month later. Supposedly the book was coming from a depot in Europe and had some additional information required by Customs. That is BOGUS. If you don't have the book in stock for immediate delivery, say so. From now on, will use (external reference) in England. Never had problems with them. Will NEVER EVER use this vendor again. Asked for updates on status on the 16th and did not hear back for a week. This was a Horrible experience. Finished the model that I was buying the book as a reference for the day before the book arrived as I had pretty much given up on getting the book. Will never use this company again.

Order placed on Jan 5 for an accessory announced to be in stock Shipping time announced to be 5 to 6 days Delivery on Jan 14 Received on Jan 24 Any comment is useless Except that I will not recommend this site to my friends at the flying club I belong to.

I placed an order on Sunday on the site for a B-19 model in 148 scale to be received before the weekend so that I could give it as a gift the following Sunday, and I received my package on time, but with a box of 4 model airplanes that I don't want in 172 scale... The error being human, I notified the site the same day, i.e. the Thursday of receipt, and after an hour I received a message asking me if I had opened the box and if I could attach a photo of it. Immediately I reply that the box is still well sealed and a photo accompanies the message. And now I'm angry because since then there's been no news, no apologies, no quick resolution and not even a word to reassure their customer, which is disappointing. I was supposed to give this model to an enthusiast tomorrow and I'll have to do without it. I find it regrettable to remain silent for 3 days when a small to find a quick and simple way out.... I'm still waiting for an answer

Earlier this week I bought 4 cans of model paint and I'm still waiting for delivery.

1001 models provides a good service via mail allowing even hard-to-find products to be found. Average prices but somewhat high shipping costs leading to a sometimes high final cost.

The order was processed quickly - the parcel was tracked and delivered on time - on receipt the parcel was damaged, but I scoured it anyway - on opening it turned out that one of the model's fins was broken, and I had to glue it back in place. The forwarder (colissimo) didn't take much care of the parcel, but the model's packaging was too light for this type of model (the model touches the cardboard directly, without any protection, especially on the front - this is unacceptable!) I'm quite surprised by the packaging, and you could have taken more precautions. So I have mixed feelings about this purchase. I had another purchase in mind for the same kind of model, but I'm reluctant to buy on the internet, as I'm a very good buyer.

Slow prepa on the other hand ok delivery may be bad order tracking

Perfect in seven days I got the shipment and with weekend in between by regular mail. No surprises what you see in the pictures is what you get. I will buy again as soon as possible.

Site with a wide range of products fast, trouble-free delivery

After a 1st delivery lost by mondial relay and after contact on the site the order was reshipped this time by post to my home without any problem marchan

Lots of choice... just need the tel for more information.

Model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

Model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

Far too many delays in dispatching posted deadlines not met

Evaluation impossible parcel not received to date

Very good site for the models but I MISS A LACK OF FICTI SCENCE

Do not waste your time or money Fast to take your money, but slow to get you your order, I think they ship by sail boat, I placed my order on 1/10 and it is now 2/11 and I have still not gotten my order. This is the most I ever paid for shipping, and the longest I have ever waited. It seems that this problem is a common concern with US customers, Their response to e-mails seem to be the same for every customer, it was interesting that an early reply was ""crossing the Atlantic"" followed two weeks later by ""sent back by French customs"" I would not suggest this company to anyone.

Do not waste your time or money Fast to take your money, but slow to get you your order, I think they ship by sail boat, I placed my order on 1/10 and it is now 2/11 and I have still not gotten my order. This is the most I ever paid for shipping, and the longest I have ever waited. It seems that this problem is a common concern with US customers, Their response to e-mails seem to be the same for every customer, it was interesting that an early reply was ""crossing the Atlantic"" followed two weeks later by ""sent back by French customs"" I would not suggest this company to anyone.