Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2015
The delivery time is a bit long. Despite my question about the delivery time, 1001 maquettes did not reply. Models of good quality and parcel well em
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2015
Efficient and serious. Very satisfied. I recommend and thank
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2015
For my order the money was withdrawn on 20122014 supposedly shipped on 26122014 . Today 312014 still no parcel.I know there were holidays but my other parcels ordered in France arrive MUCH FASTER. I don't live at the end of the
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2015
Getting the parcel to you on time Receiving the parcel correctly
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/01/2015
The title says it all. I made a purchase on November 10 of toys for a child for Christmas Day, December 25. Today is January 2nd and I still have not received it. I can see that I will not receive it even for Three Kings Day more than 2 months later. The charge was made on the account since November 10 IMPR
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2015
Expensive prices (acceptable) but faulty service (unacceptable) .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2015
Very fast service, the only downside is that shipping costs are just as high for a simple decal board as for a box of make-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2015
Fast and reliable .... Is there a delivery charge and how much is it?
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/01/2015
All good. The site could perhaps highlight better that the product is shipped from abroad and the shipping time is therefore longer. However, shipping was fast and efficient.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/01/2015
Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.
Response from 1001hobbies
Hello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2015
Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.
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Response from 1001hobbies
Hello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2015
No worries. Fast shipping. Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2015
disappointing to be avoided
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 31/12/2014
Inoperative after-sales customer service. Shipments that do not have valid tracking identification.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 30/12/2014
Met the delivery time perfectly. The toy soldiers are beautiful and well cared for I would say beyond expectations.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 30/12/2014
Everything arrivedverything perfectvery satisfied!!!! Jordan.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2014
I can recommend 1001 maquettes without any unpleasant surprises.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 29/12/2014
The instructions could be more 'clear. I have some doubts about the 1:32 scales do not seem so accurate at least in the case of the American armored car .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2014
Lots of choice and order received quickly. However, the explanations given about the models are a little too brief. But I'm happy to recommend this site.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/12/2014
I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/12/2014
Very good service, keep it up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2014
a pleasant site to visit, the bonus being the instantaneous contact for immediate answers. I appreciated this little detail which made my purchase much more personal.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2014
I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/12/2014
timing as indicated.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/12/2014
disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.
Response from 1001hobbies
Dear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/12/2014
So far so good.....ll Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2014
disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.
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Response from 1001hobbies
Dear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2014
I had ordered on 1612 a model for a christmas gift by paying the fast delivery service and by paying the gift wrapping option ...in total the package arrived on 2612 and no gift wrapping !!!!! so very disappointed I will not order anymore on this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2014
Too bad I can't contact them by phone! I didn't receive an e-mail to let me know when the parcel had arrived. The relationship aspect needs to be improved. Otherwise, I got my parcel on time and I'm satisfied with the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2014
I'm very happy with the fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2014
So far so good.....ll Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2014
Unfortunately my first order on 1001 maquettes wasn't a very serene one, as it was placed more than 10 days before Christmas and didn't arrive until Christmas day, with no real indication of why it had been ordered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2014
received the parcel in very good condition and on time! mer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2014
Very well designed site, I always enjoy using it. Wide choice of layouts. The menus are clear and well designed. The many advanced search options allow you to narrow down the list sufficiently. In the list obtained, the model box drawings are clearly visible without taking up too much space. Packages can be picked up at a nearby relay station. My only complaint is that the search and display time is too long after each click on a search option: 10 to 15 seconds, even though I use a very fast Internet connection. If you have to check 5 boxes to get the list you want, it takes over a minute for it to appear. To reduce this time, I'd need to be able to click on all the desired options first, and only then launch the search.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2014
I placed my order for a model in stock on November 31 and paid on 03122014. Free delivery only shipped on 1212. I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient? Further to your answer I modify my note because I remind you that you have me a voucher for a free delivery so your services have posted by courr
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2014
I placed my order for a model in stock on November 31 and paid on 03122014. Free delivery only shipped on 1212. I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient? Further to your answer I modify my note because I remind you that you have me a voucher for a free delivery so your services have posted by courr
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2014
When I ordered the Leonardo da Vinci models, your site said they were made of wood, but they're actually made of plastic. So they're expensive for plastic
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 24/12/2014
EXCELLENT 5 STAR TRANSACTION
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2014
Order placed on December 13th Payment accepted on the 15th but still not received on the 24th Thank you Obliged to buy another game for tonight How can I get my money back?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2014
I am very disappointed by the site 1001 maquettes. I ordered a model of an aston martin on Friday afternoon at 5pm and the order was dispatched immediately. Having no news about the parcel a week later I contacted them and was informed that in fact they did not have it in stock! I was offered an alternative solution to the product, but it didn't suit me. So I asked for a refund. A week later I'm still waiting... in short they're very quick to debit but on the other hand updating their stock informing their customers and refunding them there's work there! 29-12-2014: still nothing on my account... 30-12-2014: that's it...thanks
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