/5
★★★★☆
based on 36844 reviews published
★★★★☆
based on 36844 reviews published
Latest customer reviews
5
/5
★★★★★
Very good follow-up ok
Stéphane L.
purchased on 30/06/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback on our follow-up! We are delighted to hear that you have found our service to be very well monitored. Your satisfaction is our priority, and we are here to assist you every step of the way. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thanks again and see you soon!
1
/5
★☆☆☆☆
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
Sophie C.
purchased on 05/07/2024
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Answer from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
5
/5
★★★★★
ALL OK
Daniel A.
purchased on 09/06/2024
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Answer from 1001hobbies
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5
/5
★★★★★
Very serious service. Fast and efficient. Bravo !
André B.
purchased on 12/06/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you have found our service to be reliable, fast and efficient. Your satisfaction is our greatest reward. Bravo to you too for your confidence! If you have any further questions or needs, please don't hesitate to contact us. We're always here to help!
5
/5
★★★★★
I am satisfied. Gladly again
Uwe L.
purchased on 28/06/2024
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Answer from 1001hobbies
We are pleased to hear that! Thank you for your feedback and that you are satisfied with our service. We look forward to welcoming you back soon. If you have any further questions or need support, we are always at your disposal. Please do not hesitate to contact us. Thank you again and see you next time! Best regards,
3
/5
★★★☆☆
The only site where I found the book I was looking for. Very fast shipping. However the book is damaged at the corners, this was not specified on the card. I don't think it happened in transit. It's a pity, it should have been specified.
Isabelle B.
purchased on 19/06/2024
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Answer from 1001hobbies
Thank you for your feedback. We are happy to hear that you found the book you were looking for and that the shipment was very fast. However, we are sorry to hear that the book arrived damaged at the corners. We apologize for this inconvenience. We appreciate your understanding.
5
/5
★★★★★
Delivery was fast and I am satisfied with my order.
Bruno L.
purchased on 12/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that the delivery was fast and that you are satisfied with your order. Your satisfaction is our highest priority. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thanks again and see you soon!
4
/5
★★★★☆
Speed
Jean Pierrre P.
purchased on 08/07/2024
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Answer from 1001hobbies
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5
/5
★★★★★
Package arrives very quickly
Laurent M.
purchased on 08/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that your parcel arrived very quickly. Your satisfaction is our priority, and we are pleased that our delivery service met your expectations. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thanks again and see you soon!
5
/5
★★★★★
Delivery on time, very fast and very well packaged
Jean-françois L.
purchased on 09/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that your delivery was prompt and that your parcel was well packaged. We always strive to provide high quality service, and your satisfaction is our priority. If you have any further questions or needs, please don't hesitate to contact us. We're here for you! Thanks again and see you soon!
4
/5
★★★★☆
Perfectly packaged delivery. Although this order took quite a while to arrive.
Miguel M.
purchased on 18/06/2024
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Answer from 1001hobbies
Thank you very much for your comment. We are delighted that your order arrived perfectly packaged. However, we understand your frustration with the long delivery time. We would like to point out that your order came from France, which can sometimes have an impact on delivery times. We are continually working to improve our processes and reduce lead times. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you.
5
/5
★★★★★
Everything perfect, highly recommended business partner!
Wilhelm P.
purchased on 26/06/2024
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Answer from 1001hobbies
Thank you very much for your fantastic feedback! We are delighted to hear that you are completely satisfied with our service. Your recommendation means a lot to us and we are proud that you would recommend us as a business partner. If you have any further questions or need support in the future, please do not hesitate to contact us. We are here for you! Thank you again for your kind words and your trust. Best regards,
5
/5
★★★★★
Never disappointed
Emile D.
purchased on 10/07/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that you are never disappointed with our services. Your satisfaction is our greatest reward and we strive to always offer you the best. If you have any suggestions or special needs, we're always on hand to serve you even better. See you soon for another perfect order!
5
/5
★★★★★
Very good company !!!! fast service and shipping even to the USA ..
bravo superbe compagnie..
Pascal C.
purchased on 19/06/2024
Answer from 1001hobbies
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you had a great experience with our fast service and shipping, even to the USA. Your satisfaction means the world to us, and we're committed to maintaining high standards in all aspects of our service. If you have any questions or need further assistance, please don't hesitate to reach out. Thanks again for your kind words and for choosing our company! Best regards,
1
/5
★☆☆☆☆
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
Christiane D.
purchased on 26/06/2024
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Answer from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
5
/5
★★★★★
Exactly as expected
Marcus V.
purchased on 12/06/2024
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Answer from 1001hobbies
Thank you for your feedback! We are happy to hear that your order is exactly as expected. If you have any questions in the future or need help with anything, we are always here for you. Please don't hesitate to contact us. Thanks again and see you soon! Kind regards,
5
/5
★★★★★
Normal delivery nothing to say there
Philippe L.
purchased on 04/07/2024
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Answer from 1001hobbies
Thank you for your feedback! We are happy to hear that your delivery went smoothly.
5
/5
★★★★★
Good performance
Bruno F.
purchased on 04/07/2024
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Answer from 1001hobbies
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4
/5
★★★★☆
Not suitable for beginners
Jean Henri D.
purchased on 03/07/2024
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Answer from 1001hobbies
Thank you for your feedback on the Dassault Rafale C 1/48 model. You're absolutely right, this model is rated at level 4/5, which makes it more suitable for experienced modellers. For beginners, we recommend level 1 or 2 models, which are simpler to assemble and perfect for getting acquainted with model building. If you need advice on choosing a model more suited to your level, or if you have any other questions, please don't hesitate to contact us. We're here to help! Thanks again for your understanding and see you soon! Best regards,
5
/5
★★★★★
Was not delivered with the main order. Quite a long wait and the parcel was completely soaked.
Yves-marie A.
purchased on 18/06/2024
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Answer from 1001hobbies
We're very sorry to hear about the problems you've had with your order. We understand how frustrating this can be. We take the quality of our delivery services very seriously and are currently investigating what happened to your package. We want to resolve this situation as quickly as possible for you. We will contact you immediately to discuss possible solutions, including sending your missing order and taking care of the damaged parcel. Once again, our apologies for this disappointing experience. Your satisfaction is very important to us and we will do everything we can to rectify the situation. Thank you for your understanding. Yours faithfully
5
/5
★★★★★
Perfect as usual
Henri F.
purchased on 09/07/2024
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Answer from 1001hobbies
Thank you so much for your positive feedback! We are delighted to hear that your experience with us was perfect as usual. Your satisfaction is our top priority, and we are always here to offer you the best possible service.
1
/5
★☆☆☆☆
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
Bruno B.
purchased on 15/06/2024
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Answer from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
2
/5
★★☆☆☆
I ordered it and paid for it, then my payment was not verified, I could order it again but it was more expensive than on offer. I then left it and ordered elsewhere and then apparently it worked with the payment and I now have two. All in all, the order tracking and communication is not good. I won't order anything else, sorry, you have to improve. I won't use the €5 voucher after my complaint.
Steffen K.
purchased on 01/06/2024
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Answer from 1001hobbies
We are sincerely sorry to hear of your difficulties with ordering and communication. This should not have happened and we apologize for the inconvenience this has caused you. We understand your frustration and regret that you have decided not to order from us again. Your experience is important to us and we will ensure that we improve our processes to avoid such issues in the future. Regarding the €5 voucher you received after your complaint, we would like to reassure you that you do not have to use it if you do not wish to. We appreciate your feedback and honesty. If there are any unanswered questions or if we can help you in any way, please let us know. We are here to help. Again, we apologize for any inconvenience this may have caused you. Yours sincerely,
5
/5
★★★★★
Fast and top rate
Seb A.
purchased on 07/07/2024
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Answer from 1001hobbies
Thank you very much for your enthusiastic comment! We are delighted that you found our service fast and our rates attractive. Your satisfaction is our greatest reward. If you have any further questions or needs, please don't hesitate to contact us. We're here for you! Thanks again and see you soon!
4
/5
★★★★☆
Well packaged, problem-free delivery, delivery time unfortunately very long.
Joachim R.
purchased on 23/06/2024
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Answer from 1001hobbies
Thank you for your feedback. We are pleased that your order was well packaged and could be delivered without any problems. However, we sincerely apologize for the long delivery time. We take your feedback seriously and will look internally at how we can improve our delivery times to avoid such delays in the future. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your patience and understanding. Yours sincerely,
5
/5
★★★★★
Quality parts supplied on time but sometimes depending on the supplier, with the advantage for me of always being informed.
Albert H.
purchased on 27/06/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of the parts supplied and the punctuality of our deliveries. We do our best to work with reliable suppliers and keep you informed every step of the way. Your satisfaction is our priority and we appreciate your trust. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thanks again and see you soon!
5
/5
★★★★★
Easy ordering, fast delivery. Everything is top
Serge C.
purchased on 09/07/2024
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Answer from 1001hobbies
Thank you so much for your great feedback! We are delighted to hear that you found the ordering process easy and that delivery was quick. This is exactly what we aim to offer our customers. Your satisfaction motivates us to keep improving. If you have any further needs or questions, we'd be delighted to help you again. Thank you again for your confidence, and see you soon!
5
/5
★★★★★
Staff who listen to customers. Good quality products. Recommend!
Henri B.
purchased on 01/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that our staff listened to you and that you are satisfied with the quality of our products. Your recommendation is the best reward for us. If you have any further questions or need help, please don't hesitate to contact us. We're here for you! Thanks again and see you soon!
4
/5
★★★★☆
Overall very good. The order was a little late.
Josep G.
purchased on 17/06/2024
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Answer from 1001hobbies
Thank you for your feedback. We are glad to hear that you had an overall good experience with us. However, we are very sorry for the delay in the delivery of your order. We appreciate your understanding and apologize for any inconvenience this has caused. We are constantly working to improve our delivery times and ensure that every experience is excellent. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help you in any way we can, thank you again for your trust in us! Best regards,
3
/5
★★★☆☆
Last week the delivery man came to my house. This week, he claimed he couldn't deliver the package even though I was there. The people at colis privé act in bad faith. As a result, I had to lose a day and go to the relay point, even though I paid for home delivery. Very disappointing.
Laurent W.
purchased on 08/07/2024
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Answer from 1001hobbies
Thank you for your feedback and we are very sorry to hear about the disappointing experience you had with the delivery of your parcel. We fully understand your frustration, especially after paying for a home delivery and having to go to a point relais. We have contacted our delivery partner and have taken the necessary steps to ensure that this situation does not recur. Your satisfaction is our priority, and we are doing everything we can to improve our service. We apologize for the inconvenience and thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help! Thanks again and see you soon!