Customer reviews of 1001hobbies

I strongly advise against this site. After placing an order, everything went wrong: misleading communications, product delivered 7 days late in a damaged parcel. No response to my emails and phone calls. Basically my worst e-commerce experience in 10 years. I don't recommend si

easy ordering clear order tracking on-time delivery

Order received 1 MONTH after payment. Computer problem when placing the order but parcel sent anyway as an economy parcel. 1001 maquettes could have made up for this by sending a parcel.

Order on March 1 of an item ""in stock"" shipment on March 8 not yet delivered (March 17)

order delivered on time and model exactly as described

I'm very satisfied with my model, it's very realistic. It's easy to assemble, thanks to the enclosed plans.

There's plenty of choice for military vehicles at 172°. The list is up to date. Fast delivery times. I'm a long way from TONY maquettes, which left me bitterly disappointed (a few weeks, in fact, several months of waiting).

The search system is efficient for my taste, although I do have one regret: not being able to create a wish list that can be saved between visits. Me

for me everything went smoothlygood communicationI recommended it

After some initial confusion on my part, everything went well. I would perhaps have liked an approximate delivery date so that I could have planned everything properly. But I think I've now placed another order and I know that everything is OK and I just need to be patient. Thank you

I didn't understand why the Chronopost delivery took so long....more than a week from order to receipt.

this is my first order and I am very satisfied mer

It was my first order from 1001modellbau. I have never ordered from abroad before and therefore never made the purchase. It took a little longer, about 14 days, but it wasn't that important for me. In general, the store is a bit more expensive for some items, but you can also find one or two exotic kits.

After several orders always very fast if available and complete package to recommend

Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.

Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.

fast and efficient

Super selection and very fast shipping. Good communication with the customer about the progress of the order and payment is also possible with Pay Pal. All in all, I am very satisfied.

They offer a lot of good things that you can't easily buy elsewhere. There is something for everyone, but unfortunately the store is based in France, which is noticeable in the delivery time and payment.

10-day wait is too long

Serious sellerFast deliveryEverything is okI recommend.

good service clear store

strictly nothing to say i received everything in a very short time i would recommend

I ordered 15 days ago 14 boxes of figurines for my children 137 euros well received except that one is missing I called and the person I had told me 5 days ago now that I will receive an email I at

Fast processing of order, payment (via Paypal) and shipping, all within 6 days. I recommend...

Very good choice of models... Reasonably priced... On the other hand, delivery is a little slow (allow 4 working days to make your package). Packaging needs improvement (I received a notification from the post office indicating a packaging defect which delayed delivery by 1 day! Fortunately there was nothing missing

Fast clear good follow-up I recommend

1001modellbau has a very interesting product range with rare small series manufacturers. It's worth taking a look!

Plenty of choice But on a reference Tamyia polishing paste received another brand . But I'll recommend it with confidence.

Faster than expected

For a first order, nothing more to say than everything was perfect. Delivery time, quality of the pr

They pretend to be a company based in Germany. Hotline only in French. Extremely long delivery times or goods do not arrive at all. Request for a refund of the purchase price is ignored.

Top marks for fast, prompt delivery.

YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.

I have been disapointed so far because I received the wrong order and have had no response from customer service to date... The processing of my order seemed to be OK. I received timely updates regarding when the products would be received for shipping. I also received a notice when the order was being shipped. I received a shipment in 2 to 3 days as was stated. However, I received the incorrect shipment. My order #14439 was not what I received. I received order #14539 which is not mine. I have sent 2 e-mails to customer service ([email protected]) and have had no response yet. The Website states that Customer Service is important to them. I have seen no evidence to date. A customer service telephone number for English speaking customers would be helpful. I am awaiting a response regarding what to do with the incorrect shipment I received and what is the status of my order for which payment was accepted.

YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.

I have been disapointed so far because I received the wrong order and have had no response from customer service to date.. The processing of my order seemed to be OK. I received timely updates regarding when the products would be received for shipping. I also received a notice when the order was being shipped. I received a shipment in 2 to 3 days as was stated. However, I received the incorrect shipment. My order #14439 was not what I received. I received order #14539 which is not mine. I have sent 2 e-mails to customer service ([email protected]) and have had no response yet. The Website states that Customer Service is important to them. I have seen no evidence to date. A customer service telephone number for English speaking customers would be helpful. I am awaiting a response regarding what to do with the incorrect shipment I received and what is the status of my order for which payment was accepted.

8 weeks from purchase to delivery My credit card was charged 29Dec12, and my order arrived 10Feb13. 1001modelkits claimed a delay in their supply chain, but all I ordered was 15 1oz Tamiya paint jars. I will never order from them again.

1001 had what I needed at a reasonable price! I needed some Aber treadplate and 1001 Models had it in stock. The real irony is the North American importer for Aber lives a mile away but was out of stock at the moment. The delivery speed was resonable with no undue Customs hiccups coming across the Canadian border (and minimal snow delay as well). Satisfied first tim customer, I've bookmarded the site for future supplies. Cheers,

Nice contact good process