/10
★★★★★
based on 714 reviews published
★★★★★
based on 714 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered in the morning with express delivery option for next day delivery. Instead of arriving 1 day after, it arrived 4 days later. No response from customer service following my message a few days ago.
Gabriel D.
purchased on 03/07/2025
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Answer from 23Vins
Hello,
We apologize for the delivery delay and the lack of response from our side. This does not correspond to the quality of service we wish to offer.
We are processing a refund for the express shipping fees today.
Once again, our sincere apologies for this inconvenience.
Best regards,
The 23vins team
We apologize for the delivery delay and the lack of response from our side. This does not correspond to the quality of service we wish to offer.
We are processing a refund for the express shipping fees today.
Once again, our sincere apologies for this inconvenience.
Best regards,
The 23vins team
1
/5
★☆☆☆☆
Hello, incomplete order, I sent a message, no response for now. Thank you
Eric Y.
purchased on 28/06/2025
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1
/5
★☆☆☆☆
I was supposed to receive my order at a pickup point next to my house. The package arrived at the post office very far away and very heavy. This is the last time I order from you.
Lionel T.
purchased on 12/06/2025
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1
/5
★☆☆☆☆
Perfect
Rik V.
purchased on 24/02/2025
1
/5
★☆☆☆☆
The bottle I ordered does not correspond to the bottle I received. Despite my complaint, no reaction to date. Please pay attention to the visual of the product displayed on the site when ordering. This is Vve Clicquot and its ice jacket.
Michel R.
purchased on 06/01/2025
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1
/5
★☆☆☆☆
0........ Broken bottles I'm still waiting for you to contact me to find out what we're doing. The package was returned to you by mail. I'm very angry.
Dominique L.
purchased on 27/10/2024
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1
/5
★☆☆☆☆
Delivery not in accordance with the order 2 times in a row. Unacceptable
Mathieu P.
purchased on 21/10/2024
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1
/5
★☆☆☆☆
I ordered 1 hour ago, except if my opinion concerns if I am satisfied to have paid, to ask me my opinion is nonsense!
Alain T.
purchased on 14/02/2024
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1
/5
★☆☆☆☆
No comment tracking
Acheteur Vérifié
purchased on 11/06/2023
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1
/5
★☆☆☆☆
Delivery time 15 days !!! Incomplete order. Missing 2 bottles !!!. no explanation. Etc ...
Acheteur Vérifié
purchased on 06/04/2023
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1
/5
★☆☆☆☆
Corky and not good, contrary to my memories
Acheteur Vérifié
purchased on 21/07/2022
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Answer from 23Vins
Dear customer, Thank you for your feedback. We are sorry to hear that the wine was corked and will do our utmost to pass on the information. Best regards, 23vins