Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 1 and 3 stars

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V
Vincent D.
Rating: 3 out of 5
following a purchase from 25/06/2026
Good quality of products. Fast delivery. Very satisfied
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Response from 321cbd
Hello Vincent,

A huge thank you for this great overall feedback! We are really delighted to read that you are very satisfied with the quality of our products as well as the speed of our delivery.

Guaranteeing you exceptional items shipped in the blink of an eye is the number one goal of our CBD shop. Knowing that our mission has been accomplished brilliantly during your online CBD purchase is the best reward for the entire team!

We will continue to give our best to offer you an always perfect experience and thus remain the best CBD site in your eyes.

See you very soon to prepare your next order!

The 321CBD team
E
Eric G.
Rating: 1 out of 5
following a purchase from 16/05/2026
I did not receive my package.
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Response from 321cbd
We acknowledge your notice. However, we have proof that your package was indeed shipped on the 16th and delivered on the 20th.
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Guillaume B.
Rating: 3 out of 5
following a purchase from 30/01/2026
I was fully satisfied when the delivery was made by post in Colissimo but since it has been delivered by DPD I am much less so.
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Response from 321cbd
Hello Guillaume,

We regret that this change of carrier does not satisfy you. To offer you a better experience, we have just added Chronopost! It’s the ideal option for fast and reliable CBD delivery of your CBD flowers. We hope to regain your full trust during your next visit to 321CBD.

The 321CBD team.
B
Baptiste P.
Rating: 1 out of 5
following a purchase from 25/01/2026
Hay
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Response from 321cbd
Sorry that the product did not suit you.
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ALAIN M.
Rating: 3 out of 5
following a purchase from 19/01/2026
Crumbles really badly
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Manon M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Doesn't have any effect ...... and yet I took the most powerful CBD on the site .. disappointed
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sylvain D.
Rating: 1 out of 5
following a purchase from 13/01/2026
null
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Oceane C.
Rating: 1 out of 5
following a purchase from 31/12/2025
No effect, the resin smelled like burnt tire, I had already placed an order and it was fine but this time it was catastrophic, one of the two flowers ordered was extremely dry very disappointed ..
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Florian M.
Rating: 3 out of 5
following a purchase from 24/11/2025
For a herb called power, the experience is disappointing
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Laure F.
Rating: 1 out of 5
following a purchase from 17/11/2025
no customer service. Quantity received does not match the quantity ordered and paid. 321 CBD promises delivery in 24 hours, which is not the reality.
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Yann C.
Rating: 1 out of 5
following a purchase from 14/11/2025
The worst amnesia resin on all the sites I have tested
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Elisabeth A.
Rating: 1 out of 5
following a purchase from 07/11/2025
I ordered a liquid dosed at 10% and I received one dosed at 5%.
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Emilie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Incomplete order, customer service responds a week later... The phone number doesn't work Disappointed
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Titouan F.
Rating: 1 out of 5
following a purchase from 02/10/2025
Stop burning the buds under UV. False advertising, the color of the bud looks much lighter (normal) compared to what we receive... Anyway, your CBD gives me a headache, one wonders what you put in the fertilizer during flowering... It feels like it's not healthy products consistent with the natural state of the initial plant... anyway disappointed because it was good before.
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Response from 321cbd
Hello Titouan,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our products did not meet your expectations. The quality of our products is at the heart of our concerns, and we take our customers' feedback very seriously to continue improving.

We encourage you to contact us directly so that we can discuss your experience and find a solution together. Your satisfaction is essential to us.

Best regards,

The 321CBD team
C
Claudine P.
Rating: 3 out of 5
following a purchase from 17/09/2025
package not complete upon delivery, but received a new package quickly
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Response from 321cbd
Hello Claudine,

Thank you for taking the time to share your feedback. We are sorry to hear that your initial package was incomplete, but we are glad to know that you received a new package quickly. Your feedback is valuable and helps us improve our services. Please feel free to contact us again if you have any other questions or suggestions.

Best regards,
The 321cbd team
D
David D.
Rating: 3 out of 5
following a purchase from 07/09/2025
An online store with good products, but the delivery (DPD) was deplorable: I had to call, email, for four days to finally get a trace of the package, which arrived damaged and of course opened.
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Response from 321cbd
Hello David,

Thank you for your feedback and we are sorry to hear that you encountered issues with the delivery of your order. Your feedback is valuable and we will pass this information on to our logistics department to improve our collaboration with DPD and ensure a better delivery experience in the future. Please do not hesitate to contact us directly if you have any other concerns.
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Francis Z.
Rating: 1 out of 5
following a purchase from 23/08/2025
I was unable to apply my rewards and despite two messages, I have received no response.
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Response from 321cbd
Hello, you have received the answers to your questions.
M
Milcent L.
Rating: 1 out of 5
following a purchase from 17/08/2025
Delivery in 48h not respected since the change of carrier
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Sophia J.
Rating: 1 out of 5
following a purchase from 14/08/2025
NON-EXISTENT customer service, neither by phone nor by email... I received my incomplete order... maybe I will have better luck here! THANK YOU in advance for your response (either send me the resin that I did not receive or refund me!)
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Response from 321cbd
The customer service agent was on summer vacation, but upon their return, all issues were resolved and you received your resin.
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Elisa G.
Rating: 1 out of 5
following a purchase from 17/08/2025
One product out of 2 was missing, no response from customer service!!
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Response from 321cbd
Hello, your missing product has arrived.
The 321cbd team
L
Ladislas R.
Rating: 1 out of 5
following a purchase from 03/08/2025
My order was never delivered and no one answers the customer service phone
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Response from 321cbd
Of course you received your package.
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Philippe P.
Rating: 1 out of 5
following a purchase from 28/07/2025
Received my incomplete package. On 31/07 I reported the case. Two terse responses to my emails and since then nothing. Impossible to reach by phone. No callback to messages left on the answering machine. As of today, I still have not received my complete order. Today is August 18.
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Response from 321cbd
Hello, the person in charge of customer service was absent due to summer vacation, and as soon as she returned, everything was corrected.
N
Nicolas R.
Rating: 1 out of 5
following a purchase from 29/07/2025
Extremely disappointed. I strongly suspect a scam and totally advise against making purchases on 321cbd. During my order, a product was missing from the delivery. I contacted support, who simply replied: > "This is not normal, it was sent. Thank you, goodbye." I even provided proof that it was impossible: the weight of the package indicated by the carrier did not match what the package should have weighed if the missing product had been included. Despite this clear evidence, support has not responded for over a week. In summary: you pay, the site forgets a product, and it's up to you to bear the consequences. No refund, no goodwill gesture. For me, it's simply a scam.
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Response from 321cbd
Hello Nicolas,

Thank you for taking the time to share your experience, even though we are deeply sorry to hear about your disappointment. At 321cbd, we are committed to providing quality service and resolving any issues promptly. Your situation deserves our attention, and we invite you to contact us directly at [email protected]. We really want to rectify this situation and offer you the appropriate solution.

Best regards,
The 321cbd team
P
Philippe D.
Rating: 3 out of 5
following a purchase from 04/07/2025
Hello, too often delayed and I find a lot of crumbs. But well, I found my variety and the prices are nice on promotion. Thank you.
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Julie G.
Rating: 1 out of 5
following a purchase from 02/07/2025
Very, very long delivery times. The 24 to 48 hours are never respected, it's more than a week minimum. When ordering more than 10g, the quality is mediocre, a lot of branches to add weight, broken buds, in short, poor quality!
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Frederic G.
Rating: 3 out of 5
following a purchase from 05/06/2025
Hello Always so efficient in terms of delivery, the CBD herb is very good, but a bit disappointed this time by the Afghan, which was not at all the same as usual, much less greasy, much less supple Less fragrance, disappointed by the product
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Deike R.
Rating: 1 out of 5
following a purchase from 05/06/2025
No good fermentation, many small branches
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Kaz P.
Rating: 3 out of 5
following a purchase from 04/06/2025
Delivery delay, then one of the items arrived broken and had spilled onto all the other items. The package had been opened!
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Dennis J.
Rating: 1 out of 5
following a purchase from 28/05/2025
No
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Arnaud D.
Rating: 1 out of 5
following a purchase from 19/05/2025
The products do not meet my expectations at all
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geoffrey G.
Rating: 3 out of 5
following a purchase from 07/05/2025
It's a shame that the package took a week to arrive due to the carrier who does not notify and does not take the necessary steps when we have them on the phone.
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Charlie R.
Rating: 1 out of 5
following a purchase from 01/05/2025
Nothing to say about the product, but the delivery!! Order placed on Thursday and delivery the following Wednesday. Too bad
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Iolanda B.
Rating: 1 out of 5
following a purchase from 12/04/2025
I have not yet received the order
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Sabrina C.
Rating: 1 out of 5
following a purchase from 08/03/2025
I haven't received my package!!!
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Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2025
I haven't received my last order, it hasn't been delivered to the requested address. My delivery address is ABV 28 rue Jean-Jacques mention cellule 6 PMI 2 80000 Amiens. Thank you.
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Gildas C.
Rating: 3 out of 5
following a purchase from 06/03/2025
The purchase went very well in itself. However, for a first order (and thus account creation), I receive a promo code of 20% to be used on my first purchase... The day after the order... Naturally a bit disappointed as a result.
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Stéphanie B.
Rating: 3 out of 5
following a purchase from 09/02/2025
One product was missing out of the four ordered.
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Laurent H.
Rating: 3 out of 5
following a purchase from 07/02/2025
Quality compliant
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Gaëtan F.
Rating: 3 out of 5
following a purchase from 06/02/2025
To be the most expensive CBD in your catalog, the quality is really mediocre.
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Frederic C.
Rating: 3 out of 5
following a purchase from 31/01/2025
So an extraordinary sending and receiving of the product, even faster than a big name in e-commerce lolll! However, I took "Full Spectrum CBD E-liquid with mango" and it tears my throat, impossible to keep vaping! But I will still try another purchase once!
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