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D
Rating: 1 out of 5
No
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Customer reviews of 321cbd
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 4 094 published reviews
Summary of reviews
The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
The products do not meet my expectations at all
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G
Rating: 3 out of 5
It's a shame that the package took a week to arrive due to the carrier who does not notify and does not take the necessary steps when we have them on the phone.
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C
Rating: 1 out of 5
Nothing to say about the product, but the delivery!! Order placed on Thursday and delivery the following Wednesday. Too bad
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I
Rating: 1 out of 5
I have not yet received the order
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S
Rating: 1 out of 5
I haven't received my package!!!
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C
Rating: 1 out of 5
I haven't received my last order, it hasn't been delivered to the requested address. My delivery address is ABV 28 rue Jean-Jacques mention cellule 6 PMI 2 80000 Amiens. Thank you.
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G
Rating: 3 out of 5
The purchase went very well in itself. However, for a first order (and thus account creation), I receive a promo code of 20% to be used on my first purchase... The day after the order... Naturally a bit disappointed as a result.
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S
Rating: 3 out of 5
One product was missing out of the four ordered.
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L
Rating: 3 out of 5
Quality compliant
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G
Rating: 3 out of 5
To be the most expensive CBD in your catalog, the quality is really mediocre.
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F
Rating: 3 out of 5
So an extraordinary sending and receiving of the product, even faster than a big name in e-commerce lolll! However, I took "Full Spectrum CBD E-liquid with mango" and it tears my throat, impossible to keep vaping! But I will still try another purchase once!
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P
Rating: 3 out of 5
My puff wasn't fully charged after about twenty minutes hs
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H
Rating: 3 out of 5
The delivery reached me within three days. Super! But the flowers were very dry, crumbly and had too many stems. Therefore only three stars!
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T
Rating: 1 out of 5
Dispute over delivery, ongoing since 21/01 and still no solution
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N
Rating: 3 out of 5
Much better than other CBDs, however if you compare the taste to weed, I'm sorry but it's not good. It tastes as if the CBD has been cooked (like all CBD) at low temperatures to ensure its THC content is 0.2%, which makes it dry and not very good...
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V
Rating: 3 out of 5
Order half received. Several calls and e-mails to obtain a refund. Too bad the purchase I received is still of very good quality and satisfies me.
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J
Rating: 3 out of 5
Hello, I prefer to receive this small parcel in my letterbox. Kind regards, J.J.
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G
Rating: 1 out of 5
I made 2 requests but I received one and I put a message to them and I have no answer.
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S
Rating: 1 out of 5
I ordered on December 24th, the order was only sent on the 30th and I received it on January 3rd and I wasn't even informed. It's shameful, I won't be ordering from you again.
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M
Rating: 1 out of 5
Very dissatisfied with customer service, the phone number is no longer assigned. I was billed for a €109 order that should have arrived on December 24, but I still haven't received anything. This is outrageous.
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J
Rating: 1 out of 5
hello no I'm not at all satisfied, when I ordered NOTHING was specified just the brands of flowers and C B D oil so I took the oil that I normally take and now I receive Hydrosoluble oil, ... which has nothing to do with the sublingual, I was almost ready to send you back everything and then pissed off I gave it to a friend so I'm not!!! no big deal I'll go get some thank you
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A
Rating: 1 out of 5
Order not received 12 days later. No replies to my emails. I will not recommend this site again, very disappointed with the customer service.
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V
Rating: 1 out of 5
MY order of december 19, 2024 has still not been received. I can't reach you on the toll-free number, which has been disconnected. How can I get a refund? Kind regards and happy New Year.
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F
Rating: 1 out of 5
Order received but product very very very dry, I am disappointed with the quality received compared to usual. Should I change my website?
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A
Rating: 1 out of 5
Not tasty
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S
Rating: 3 out of 5
Lower quality than other times
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G
Rating: 3 out of 5
Incomplete order
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J
Rating: 1 out of 5
No effect on me. Luckily I took advantage of a black friday special....
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J
Rating: 1 out of 5
Very very disappointed with my last order: I didn't receive the 2 boxes of cbd cookies (321 refunded me), but above all the flowering cbd I ordered was of poor quality (only crumbs and branches and very dry - I sent a photo of this to customer service who ignored it), there was a promotional offer of 50% but if I had known I would have abstained.
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K
Rating: 1 out of 5
Buy e liquid cbd 0 Thc on labels when in reality the full spectrum contains - 0.3 thc so unusable very disappointed!!!!
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D
Rating: 1 out of 5
The shipment did not arrive
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T
Rating: 1 out of 5
Quality is not very good
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Response from 321cbd
Hello and thank you for your comment.
We are sorry that our product did not live up to your expectations.
The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
We are sorry that our product did not live up to your expectations.
The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
C
Rating: 1 out of 5
Last order poor quality
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Response from 321cbd
Hello and thank you for your comment.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
E
Rating: 3 out of 5
Usually satisfied, this time the cbd is very dry and not very fragrant.... Disappointed.
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L
Rating: 3 out of 5
the trim has gone down in quality I don't think I'll be ordering again
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Response from 321cbd
Hello and thank you for taking the time to post your review.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
G
Rating: 1 out of 5
I ordered on 5/08, delivery was to be within 24H by my company "dpd". On 8/08, I still hadn't received anything, so I decided to call 321cbd, who called the delivery company. The 2 passed the buck. 321cbd decides to open an investigation, which should take about 15 days. Morality I paid 7€60 for a delivery scheduled in 24H, that I will receive in 15 days at best. The customer service was very courteous and quick to open the investigation at the loan of the deliveryman.
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Response from 321cbd
Hello,
We thank you for taking the time to post your review and apologize for this incident.
It is indeed possible that the DPD carrier encountered a problem during the shipment of your order.
However, in order to provide you with the best possible service, our customer service department will contact you to inform you of the return of your order. You will receive an e-mail with the new tracking number within the day.
The 321 CBD team
We thank you for taking the time to post your review and apologize for this incident.
It is indeed possible that the DPD carrier encountered a problem during the shipment of your order.
However, in order to provide you with the best possible service, our customer service department will contact you to inform you of the return of your order. You will receive an e-mail with the new tracking number within the day.
The 321 CBD team
M
Rating: 1 out of 5
Disappointed with my last order. Dry product with a taste of poorly dried hay.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
S
Rating: 1 out of 5
My parcel arrived after I left on business and was opened I did not receive the quantity paid for and had to incur costs again to source elsewhere - very disappointed😡
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are sorry to hear that your package was opened and that you did not receive your entire order.
You contacted our customer service department on 03/06/2024 and a response was provided.
In order to process your complaint, please send us a photo of the products received and a photo of the products weighed.
Without these photos, we will unfortunately be unable to process your complaint.
Our customer service is at your disposal and will do its utmost to find a solution to this dispute.
The 321 CBD team
We are sorry to hear that your package was opened and that you did not receive your entire order.
You contacted our customer service department on 03/06/2024 and a response was provided.
In order to process your complaint, please send us a photo of the products received and a photo of the products weighed.
Without these photos, we will unfortunately be unable to process your complaint.
Our customer service is at your disposal and will do its utmost to find a solution to this dispute.
The 321 CBD team
N
Rating: 1 out of 5
Not enough taste
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Response from 321cbd
Hello and thank you for your comment.
We are sorry that your experience with our products did not live up to your expectations.
If you have encountered a problem with one of our products, please contact our customer service department. They will be happy to answer any questions you may have and help you find the right product for your needs.
The 321 CBD team
We are sorry that your experience with our products did not live up to your expectations.
If you have encountered a problem with one of our products, please contact our customer service department. They will be happy to answer any questions you may have and help you find the right product for your needs.
The 321 CBD team