The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Hello and thank you for your comment. We are very sorry that your experience with us did not go as you expected. If you encountered a problem with your order, please contact our customer service department. They are always available to answer your questions. The 321 CBD team
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Marina C.
Rating: 3 out of 5
following a purchase from 29/08/2023
I've been a customer for nearly 1 year now, and I find that the quality has dropped. Unfortunately, the product is getting drier and drier, which spoils the taste a bit .
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. We are constantly striving to improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Gilles D.
Rating: 3 out of 5
following a purchase from 22/08/2023
Bjr. I've been a customer for some time now, but delivery times are getting longer and longer, the 48 hours planned after ordering, or even 72 hours, are not kept. Please think ahead.
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Response from 321cbd
Hello, Thank you for your comment. After checking your customer account and our carrier, your last validated orders were delivered within 48 hours. The delivery times have therefore been respected by our carrier. Please note that our carrier?s delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays). Orders validated before 2:00 pm, Monday to Friday, will be dispatched the same day. Orders validated after 2:00 pm will be dispatched on the next working day. The 321 CBD team
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hommais C.
Rating: 1 out of 5
following a purchase from 11/08/2023
No delivery So, no delivery for an order placed on August 10 and credit card payment 48 hours later, or, nevertheless, they don't seem to mind (not even an apology). However, delivery is part of the order and the company is indeed responsible for the correct receipt of the product ordered and the customer is entitled to demand reimbursement (article 229-15) of the consumer code, so no....What do you want, we're not in it (from Colissimo)" Yes, we are! You're responsible and I'll be happy to send you a summons.
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Response from 321cbd
Hello and thank you for taking the time to post your comment. We can confirm that your order left our premises on time, and was then picked up by our carrier. It is possible that there may be a slight postal delay, especially at a time when sorting centers are sometimes holding back flows in order to lighten certain rounds, or using temporary staff. Unfortunately, we are dependent on our carrier, who sometimes gives an indicative delivery time. However, after checking with our carrier, your parcel was delivered to your letterbox on 23/08/2023 at 9:19 am. Due to a delay at the sorting center in department 11, your parcel unfortunately took longer to reach you, for which we are very sorry. We would like to thank you for informing us of your dissatisfaction. Customer satisfaction is our priority and we would like to rectify the situation. The 321 CBD team
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Clo
Rating: 1 out of 5
following a purchase from 10/08/2023
I received the wrong product
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that you did not receive the product you ordered. If you notice an anomaly when you receive your parcel, please contact our customer service department with a photo of the product received. Our customer service team is always on hand to answer any queries you may have. The 321 CBD team
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Stephane D.
Rating: 3 out of 5
following a purchase from 30/07/2023
Good quality, the only downside is that the 50% made per holiday has been reduced to 40%, which is less pleasant.
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
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Cyril S.
Rating: 3 out of 5
following a purchase from 17/07/2023
Ordered on Monday and delivered on Saturday. That's a bit long
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Response from 321cbd
Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc.) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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L F.
Rating: 1 out of 5
following a purchase from 06/07/2023
Delivery of 7 days, twice consecutively without commercial gestures of type point of reductions in spite of fidelity since several years. Special discounts have been reduced. At another site, discounts +, with a bonus offered, trim offered and free delivery, followed and respected... Disappointed, yet satisfied for many years. I don't think I could buy from 321cbd... Despite my numerous e-mails to inform you of my dissatisfaction, no reaction from you other than blaming your partner, the post office and standard e-mails in reply. It's a pity, your products are good, but customer service is not evolving in the right direction!
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are unfortunately dependent on our carrier Colissimo to route and deliver your orders. Unfortunately, Colissimo can sometimes encounter scanning delays in sorting centers, which lengthens delivery times. Unfortunately, these delays are beyond our control. What's more, for every situation, our customer service team makes it a point of honor to respond to all our customers and find a solution together. Unfortunately, we are unable to offer any commercial gesture in the event of long delivery times. However, we always notify our carrier as soon as a problem arises during delivery. This is to make sure it doesn't happen again. As proof, your last order was delivered within 48 hours. We always take our customers' feedback very seriously. The 321 CBD team
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Lesly D.
Rating: 3 out of 5
following a purchase from 29/06/2023
The cBD is good as usual Unfortunately I received 5g instead of 10g (surely a small error) can I be reimbursed? Or get the rest? Apart from that, it's too good
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Response from 321cbd
Hello and thank you for taking the time to post your review. It is indeed possible that an error occurred during the preparation of your order. If you haven't already done so, please contact us via the "contact us" tab with a photo of the weighed product. This will enable our complaints department to deal with your request as effectively as possible. The 321 CBD team
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Jean-michel
Rating: 1 out of 5
following a purchase from 24/06/2023
Very poor quality trim, to be avoided.
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Response from 321cbd
Hello and thank you for your comment. Trim comes from all the residues of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice an anomaly when receiving your order, we invite you to contact our customer service team, who are always available and happy to help. The 321 CBD team
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ETAPLES D.
Rating: 3 out of 5
following a purchase from 22/06/2023
Nothing to say about ordering and delivery, but the quality is much better on some competing sites.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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marie B.
Rating: 1 out of 5
following a purchase from 19/06/2023
My cat hasn't improved at all, his anxiety is still there, and when I put it under his tongue he drools and when he sees me coming towards him with the bottle he cries. As a result, he's worse than before, so stop it. 18? lost.
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Response from 321cbd
Hello and thank you for taking the time to post your review. It's entirely possible that CBD oil isn't right for your cat, because of its taste or texture... Have you tried it in his food? Did you consult your vet before giving it to your cat? It's important to know that medical advice is always preferable, both for us and for our pets. Don't hesitate to talk it over with him or her, your vet will be able to give you the best advice. The 321 CBD team
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Yoann L.
Rating: 3 out of 5
following a purchase from 15/06/2023
Good quality in general but lacks a loyalty program with discounts for customers
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Response from 321cbd
Hello, Thank you for taking the time to post your review. Our boutique offers a loyalty program, and we invite you to follow this link to find out more: https://www.321cbd.com/fr/content/6-parrainage-et-fidelite You can find your "discounts" in the "my rewards" tab in your customer account. The 321 CBD team
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Tranquillou
Rating: 3 out of 5
following a purchase from 14/06/2023
Satisfactory experience, fast shipping. Ringo gif, amnesia...top-notch. Small disappointment with the mango-kush in terms of aroma...bland, yet so promising on the description!
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Response from 321cbd
Hello and thank you for taking the time to post this review. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. Your experience is very important to us and enables us to constantly improve. The 321CBD team
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Brigitte F.
Rating: 3 out of 5
following a purchase from 14/06/2023
Order received very quickly but not very effective for my sleep problems.
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Response from 321cbd
We thank you for your comment and are sorry to hear that your experience was disappointing. However based on feedback from some of our customers, cbd oil may be suitable for your search. The 321CBD team
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Yoann G.
Rating: 1 out of 5
following a purchase from 30/05/2023
Hello, usually I buy my cbd in a shop near me and after having fallen on one of your promotions I let myself be tempted for a 1st order, in the program 5g of orange Bud - 5g of critical - 5g of lemon haze and 5g of amnesia Kush. Weight-wise, nothing to complain about, all around 5.5 6g, after opening I noticed that the 4 varieties were quite dark in color, rather dry and very light smelling, I still had some lemon haze & orange Bud from my little shop, a beautiful orange-green color and very fragrant! As for taste and smell, there's nothing to see here either, it's really not terrible, very light taste and no sensation at all, just the opposite of the one from my little shop, I think this will be my 1st and last order... I prefer to pay more in store and have a quality product... Yoann
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. In addition, the variety may differ from one supplier to another. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. The 321 CBD team
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Romaric T.
Rating: 3 out of 5
following a purchase from 30/05/2023
Product conforms to order but delivery not in 48h
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
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Maurice E.
Rating: 3 out of 5
following a purchase from 23/05/2023
I don't have enough experience to rate this product yet. It was to energize my sick cat and I've only been able to give it to him twice...with no result...so my opinion is of no interest. On the other hand, the site is responsive and the order arrived quickly.
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Response from 321cbd
Hello and thank you for your comment. To begin with, very small doses are sufficient. Between 1 and 5 mg of CBD per day is sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services. The 321CBD team
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Philippe
Rating: 3 out of 5
following a purchase from 18/05/2023
Very good cbd flower, particularly appreciated the grand daddy purple but and there is a but because every time I order I receive the package between 10 and 15 days ? and that clearly in 2023 is not acceptable ?
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Response from 321cbd
Thank you very much for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate this product. Our carrier guarantees 48-hour delivery in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. The 321CBD team
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Damien L.
Rating: 1 out of 5
following a purchase from 07/05/2023
Order received after one week unacceptable when I was told 48 hours for delivery
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier ensures 48-hour deliveries in mainland France. However, it is possible that the carrier encounters delays at the sorting center during the scanning and routing of parcels. We are sorry that you have not received your parcel within 48 hours. The 321 CBD team
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Jeremy D.
Rating: 1 out of 5
following a purchase from 04/05/2023
Amnesia in name only, ultra-moist head...
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Response from 321cbd
Hello and thank you for your comment. We?re sorry, it?s true that some varieties are wetter than others. Everyone is free to have their own preferences and we can only respect yours, hoping not to disappoint you with your next order. The 321 CBD team
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tibo
Rating: 1 out of 5
following a purchase from 04/05/2023
3 times filtered! bad smell like soap!
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that CBD resin did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Pierre I.
Rating: 1 out of 5
following a purchase from 03/05/2023
I ordered two days before a 50% discount. I sent an email to see if you could make a gesture. No answer! A lost customer!
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Response from 321cbd
Hello and thank you for your comment. Unfortunately we have not received an email from you. We invite you to do so directly via the "Contact us" tab on our website. When you contact us, you can follow your exchanges with our service directly from your order history. The 321 CBD team The 321 CBD team
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Flav
Rating: 1 out of 5
following a purchase from 01/05/2023
A regular customer for over 2 years, I've always been satisfied with the quality/price ratio of their products, until I had to contact their customer service department. I used to buy the same variety of flowers, but on my last order I received a poor quality product: relatively airy flowers containing seeds, bad smell and bad taste. I should point out that these characteristics are still common for certain varieties grown outdoors. Except that the variety ordered was supposed to be an indoor one! In my opinion, a mistake was made at the time of ordering, but the customer service department justified itself by citing variations between several batches. In absolute terms, this is absolutely true, and I've already observed this since I've been ordering the same variety for 2 years. Only this time the product is not AT ALL the same, and for the reasons mentioned above I can confirm that it's not a variety grown indoors. In the end, all they offered me was a 10% discount voucher, scant consolation for a former customer who regularly spends good sums with them. [EDIT] I understand that you have a strict policy on complaint deadlines but I think you could have made an exception for a former customer like me who has spent a 4-figure sum with you over the past 2 years. But hey, I should have checked the product on receipt, that'll teach me to trust.
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Response from 321cbd
Hello and thank you for taking the time to post your review. After checking with our customer service department, we have indeed observed a complaint on your part for a variety received at the beginning of April 2023. As indicated during your exchanges with our customer service department, you have 15 days to make a complaint if you encounter a problem with your order. After this period, we are unfortunately unable to respond positively to a complaint. In addition, our service has offered you a commercial gesture on an exceptional basis due to the fact that the complaint deadline has passed. The 321 CBD team
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joelle
Rating: 3 out of 5
following a purchase from 23/04/2023
I have no results with my muscular pain (tendonitis).
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Response from 321cbd
Hello and thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Cat G.
Rating: 3 out of 5
following a purchase from 18/04/2023
Good product less than 48 days not ready and impossible to put my discounts
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Response from 321cbd
Hello and thank you for your request. If you have a problem adding your rewards during checkout, please contact our customer service department. They will be able to tell you how to add your rewards. The 321 CBD team
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Yoann
Rating: 1 out of 5
following a purchase from 17/04/2023
The rest is fine (transport and packaging).
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Response from 321cbd
Hello and thank you for taking the time to post your review. If you encounter a problem when receiving your order, please contact our customer service department with a photo of the product received. This will enable us to deal with your request as effectively as possible. The 321 CBD team
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Mickael D.
Rating: 3 out of 5
following a purchase from 13/04/2023
Fast positive
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
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Baptiste
Rating: 3 out of 5
following a purchase from 11/04/2023
I've just ordered after an interesting promotion, I took lemon and Bubba, so the lemon, very good? But the Bubba, I really feel like I've had the last of the drawers, the trim? So I'm pretty disappointed, because I wanted to treat myself with the Bubba, but I didn't. But for the price, frankly, it's still a good deal.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience with the Bubba was disappointing, we really appreciate you bringing this to our attention. If you notice a discrepancy upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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jackie T.
Rating: 1 out of 5
following a purchase from 10/04/2023
AHAHAH, perlimpimpin powder
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Response from 321cbd
Hello and thank you for your comment. If you have noticed an anomaly upon receipt of your order, please contact our customer service department with a photo of the product received. Our customer service is always available for any anomalies encountered during the reception of your order. The 321 CBD team
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kristof T.
Rating: 1 out of 5
following a purchase from 07/04/2023
Order placed on 10/04, promise of delivery in 48h, here we are on 18/04 and still no parcel received. As is often the case, delivery times are not respected and customer service offers no compensation...
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. In addition, you wished to have your order refunded. However, as indicated by our customer service department, we cannot refund an order that has been dispatched and is in the process of being delivered. Our customer service will contact you in order to respond to your request for compensation. The 321 CBD Team The Team ?
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Denis J.
Rating: 3 out of 5
following a purchase from 07/04/2023
Disappointed by increasingly long 48-hour deliveries.
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Response from 321cbd
Hello and thank you for taking the time to post your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 13/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. We hope you have received your order to your satisfaction. The 321 CBD team
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Julien M.
Rating: 3 out of 5
following a purchase from 07/04/2023
delivery not within 48 hours
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Response from 321cbd
Hello and thank you for your comment. As indicated on our website, during promotional periods delays may occur in the preparation and dispatch of parcels due to the influx of orders. We have also observed delays in the delivery of parcels by our carrier, due in particular to the one-day strike on 13/04/2023, for which we are very sorry. The 321 CBD team
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VERONIQUE B.
Rating: 1 out of 5
following a purchase from 06/04/2023
To date, the order placed 10 days ago has not been delivered.
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Response from 321cbd
Hello and thank you for your comment. We are very sorry to hear of your dissatisfaction with the delivery of your parcel. Indeed, delays were observed in the delivery of packages following the holiday and the national strike day and we are sorry. The delivery of your parcel begins when your order has the status "dispatched", which is when our carrier takes charge of your order. The 321 CBD team
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stephane
Rating: 1 out of 5
following a purchase from 06/04/2023
1 week since I ordered, still not received
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Response from 321cbd
Hello and thank you for your comment. We apologize for the delays. In fact, Monday 10/04/2023 was a public holiday, so order preparation began on 11/04/2023, and given the high volume of orders, delays may have been observed in order preparation and delivery to our carrier. The delay is due in particular to the national strike on 13/04/2023. However, as indicated on our website, 48-hour delivery is not guaranteed when we offer products on our online store, and delays may occur. Please also note that delivery of your order begins as soon as it has been dispatched. The 321 CBD team
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David B.
Rating: 1 out of 5
following a purchase from 06/04/2023
10 days after ordering and still no delivery
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are very sorry for the delay in the delivery of your order. Your parcel was handed over to our carrier on the day it was dispatched, as stipulated in your order history. However, delays beyond our control have indeed been noticed at our carrier due to the national strike day of 04/13/2023. The 321 CBD team
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Fabrice M.
Rating: 1 out of 5
following a purchase from 05/04/2023
I still haven't received my order since April 9th.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear about your dissatisfaction. There have been delays in the preparation and dispatch of orders. You have contacted our customer service department, which has provided you with an answer regarding the delivery of your parcel. We hope you will be satisfied with your order. The 321 CBD team
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MARIE D.
Rating: 1 out of 5
following a purchase from 04/04/2023
Delivery times are really too long you say /48 h must count a week is abused
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Response from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The321 CBD team
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JEAN-MANUEL O.
Rating: 1 out of 5
following a purchase from 04/04/2023
i still haven't received anything!!!
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Response from 321cbd
Hello and thank you for taking the time to post your review. As indicated on our website, during busy periods (sales, holidays, promotional periods, etc...) there can be delays in the preparation and dispatch of orders, for which we are very sorry. Due to the large number of orders to be processed, delivery delays have also been observed. The 321 CBD team
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Priscilla R.
Rating: 3 out of 5
following a purchase from 04/04/2023
More cava and more deliveries are long deliveries 48h lie cava make 5 days that I ordered and tjr nothing and otherwise the flowers of cbd are well but sometimes a little too much grainy in the flowers.
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Response from 321cbd
Hello and thank you for your request. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
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