Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 1 and 3 stars

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G
GP
Rating: 1 out of 5
following a purchase from 03/04/2023
1 week passed and still nothing received, no order, no apology, nothing...
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Response from 321cbd
Hello and thank you for your comment. During busy periods (sales, promotional periods, etc...) there can be delays in the delivery of parcels, for which we are very sorry. Your order was handed over to our carrier on the day it was dispatched, however a delay in delivery may have occurred, beyond our control, due to the national strike on 13/04/2023. The321 CBD team
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Fred
Rating: 3 out of 5
following a purchase from 03/04/2023
Slow delivery, correct products
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Response from 321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay and hope you are satisfied with your order. The 321 CBD team
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David H.
Rating: 1 out of 5
following a purchase from 03/04/2023
No receipt by April 14 following my order of April 7, 2023. Too bad
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Response from 321cbd
Hello and thank you for posting your review. During promotional offers on our website, and as indicated on the latter, delays may be observed in the preparation and delivery of orders. In addition, we may have observed a postponement of the delivery of your order by our carrier and we apologize for this. We hope that you have received your order and that you are satisfied with the products you have ordered. The 321 CBD team
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ted
Rating: 3 out of 5
following a purchase from 24/03/2023
La trim a fuir que des branches et des feuilles vraiement déçu comparer à la trim de certain conçurent celle ci est à fuir ya un minimum de respect quand meme comme vous dite ces vraiement les résidus de coupe donc toute les feuille est branche tout ce qui ne se fume pas à l'origine donc de la mer.. en faite alors que vos fleur son d'excellente qualité je regrette ma commande honnêtement j'aimerai un geste commercial
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Response from 321cbd
Hello and thank you for your comment. Trim comes from all the residue left after cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice any anomaly on receipt of your package, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The Famous CBD team
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Yohan T.
Rating: 1 out of 5
following a purchase from 17/03/2023
CBD of bad quality, flower very dry and almost infumable, rotten flower moreover I report the problem to the SAV I have to pay to send it back whereas I have the proof in photo that the flower and horrible I will not order any more on this site very disappointed
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Response from 321cbd
Hello and thank you for taking the time to post your review. It's true that some varieties can be drier than others. Everyone is free to have their own preferences and we can only respect yours. On the photo sent to Customer Service, the flower does not show any signs of mildew, or as you put it, the flower is not "rotten". For this reason, we offered to send the product back to you so that Quality Service could examine the contents and provide you with a rapid solution. We have proposed that you return the product at your own expense, because as indicated on our website, returns are at the customer's expense if they do not concern an error in order preparation or a damaged parcel received. In addition, we would like to inform you that the method of consumption of our products is at your discretion. We recommend consuming our CBD flowers by infusion or vaporization in order to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
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tribouilloy
Rating: 1 out of 5
following a purchase from 13/03/2023
after having had a very professional person on the phone when I placed my order, I received my products and the droppers for each bottle were defective. I had no possibility of making the dropper and I lost half of the product with each dosage... too bad I couldn't send them back because I need them right away for a moving trip. I call and am told bad luck you've had the surprise of finding faulty products .... for a first order this will be the only one.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We're sorry to hear that you were not satisfied with our products. It is indeed possible that you have received a defective product and we are very sorry about that. Please be aware that we have informed the manufacturer of our oils that you have received them with a pipette problem. Our customer service team offered to return the products to us for a refund, but you refused. We understand your need, but without the product we can't check whether it is indeed faulty and propose a suitable solution. Please know that we always do our utmost to find a solution for our customers whenever there is a problem with their order. We have provided you with a solution that did not suit you due to the urgency of your situation. We're sorry we couldn't do more. The 321 CBD team
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Orlando D.
Rating: 1 out of 5
following a purchase from 10/03/2023
Product quality
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Marie D.
Rating: 1 out of 5
following a purchase from 05/03/2023
Control the real draw of your disposable cigarettes
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Response from 321cbd
Hello and thank you for your comment. We're sorry, each Askip disposable electronic cigarette gives you 400 to 600 puffs (1.3 ml). It is possible that you have received a defective puff. Please contact our customer service team, who will be happy to help you find a solution together. The 321 CBD team
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Marianne S.
Rating: 3 out of 5
following a purchase from 04/03/2023
My previous order for the same quality as today (First Price) didn't look at all the same. I had whole head cuttings with sometimes a lot of stems or seeds, but that was fine with me, whereas today I only received chopped cuttings, which doesn't suit me too well.
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Response from 321cbd
Hello and thank you for your comment. Flower Trim comes from the residue of cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, and may contain small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice any anomaly on receipt of your package, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321 CBD team
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Marie H.
Rating: 3 out of 5
following a purchase from 04/03/2023
The site is very serious, I order regularly but I remain skeptical about the benefits of CBD oil where I do not take enough but I do not want to overload the liver, in any case with 6 drops at 20% in the evening I can do a sleepless night and feel chronic pain so I remain doubtful.
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Response from 321cbd
Hello and thank you for taking the time to post your review. CBD oil can take up to 3 weeks before the full benefits are felt. If you wish, we invite you to contact our customer service department, who will be able to tell you the recommended dosage in relation to your needs and weight. This way, you can check with them whether the dosage you're currently taking is sufficient or not. The 321 CBD team
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MILI V.
Rating: 1 out of 5
following a purchase from 04/03/2023
big rip-off! several cbd herbs ordered but they are all the same and not of good quality!
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. If you have a complaint, please contact our customer service department, along with a photo of the product you have received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321 CBD team
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remi B.
Rating: 1 out of 5
following a purchase from 04/03/2023
I have not received my order
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Response from 321cbd
Hello and thank you for your comment. You have contacted our customer service department, who have responded to you today to offer you a re-delivery of your parcel. Upon your return, your request will be processed by our service and a return will be made. The 321 CBD team
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Holo
Rating: 3 out of 5
following a purchase from 12/02/2023
First order was pretty good, but this time the heads were very, very small, and there were quite a few empty branches.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Customer satisfaction is our top priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Sandra
Rating: 3 out of 5
following a purchase from 02/02/2023
I was very disappointed to see my 2 orders cancelled for being out of stock... While there were other products indicated "out of stock" which was not the case for the e-liquids I had chosen. However, the products (flowers) are of high quality, it's a shame I wasn't able to test these 2 products (e-liquid) that were out of stock.
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Response from 321cbd
Hello and thank you for your comment. We are very sorry to have had to cancel your e-liquid orders, but they were victims of their own success. We are constantly working to satisfy our customers and will come back to you to inform you of the restocking of our products. The 321 CBD team
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Astrid
Rating: 3 out of 5
following a purchase from 26/01/2023
Good product, but out of 4 cigarettes purchased, one did not work at all as soon as I opened it. Fast delivery!
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. If you notice any anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321 CBD team
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dessai
Rating: 3 out of 5
following a purchase from 25/01/2023
I've ordered several times, but when there's a big promotion the flowers are often very dry...not great for vapo....
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and helps us to constantly improve.
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Sara.A
Rating: 1 out of 5
following a purchase from 22/01/2023
Beware, this is not a French site, despite what they'd have you believe. Their European decree is false. Smoking their cdb can cost you your license.
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Response from 321cbd
Hello and thank you for your comment. Our entire product range complies with current European Union legislation, i.e. a THC content of less than 0.3%. Nevertheless, with regular consumption, the low percentage of THC present in CBD accumulates in the body and may react positively to a saliva or urine screening test. It's important to know that it's possible to have a positive saliva test with CBD if your CBD consumption is high, which includes a higher level of THC in your blood. As a general rule, in the case of moderate and occasional consumption, traces of THC in CBD can be detected for 6 to 8 hours in the saliva test. If consumption is moderate but regular (several times a week), traces of THC in CBD will be detectable for 24 hours in a saliva test. Finally, if consumption is both high and daily, traces of THC contained in CBD may be detectable in the saliva test up to 7 days after the last intake. We invite you to contact our customer service department for further assistance. How you consume our products is up to you, and 321 CBD cannot be held responsible in the event of a positive test. The 321 CBD team
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charlotte B.
Rating: 1 out of 5
following a purchase from 21/01/2023
My parcel has not arrived
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Response from 321cbd
Hello and thank you for your comment. Delivery times for Martinique may be longer due to the fact that the parcel is subject to customs control on arrival on the island. Packages take an average of one week to be delivered. The 321 CBD team
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Selma S.
Rating: 3 out of 5
following a purchase from 14/01/2023
Smoking gives me a headache. Not good.... But smokeable. A little dry but great price so 3 stars. On the other hand early delivery.cool
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Response from 321cbd
Hello, and thank you for your comment. We recommend consuming our CBD flowers by infusion or vaporization in order to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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sebastien
Rating: 3 out of 5
following a purchase from 13/01/2023
Nice fruity smell, pleasant taste. However, it's nothing like good, fresh weed. If you're a fan of good weed, you'll be disappointed.
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Response from 321cbd
Hello and thank you for your comment. Our entire product range complies with the law in force in the European Union, i.e. a THC content of less than 0.2%. As a result, it's normal that you won't find the same effects as "good weed" since it's CBD. However, we're delighted to hear you enjoyed the taste. The 321 CBD team
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marion R.
Rating: 3 out of 5
following a purchase from 12/01/2023
The site and very well done the delivery time top just a little disappointed s?ur the taste of flowers cbd I find them bland
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Response from 321cbd
Hello and thank you for your comment. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Virginie B.
Rating: 3 out of 5
following a purchase from 31/12/2022
Delivery never received Great customer service because they sent my order back but it took longer than expected.
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
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Leo
Rating: 3 out of 5
following a purchase from 31/12/2022
A little disappointed by the product, the taste is not great and the effect is very light.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. As customer satisfaction is our top priority, we would like to thank you for notifying us of your dissatisfaction. If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321 CBD team
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sebastien A.
Rating: 3 out of 5
following a purchase from 17/12/2022
Hello, this is the first time since I've been a 321cbd customer that I've been disappointed. It's not a big disappointment if I may say so, but I did notice that, contrary to usual, there wasn't the weight! 4.8 for 5gr... Well, it wasn't very well served and there were quite a few little flowers and branches. It's not dramatic and doesn't resemble what I know of 321 cbd. Probably a mistake... Kind regards.
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Response from 321cbd
Thank you for your feedback. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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Justine C.
Rating: 3 out of 5
following a purchase from 12/12/2022
The products on offer are of high quality and reasonably priced. On the other hand, delivery could do with a little boost, as 24 to 48 hours is not the case, and that's a shame... I'm going on vacation without my order...
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Response from 321cbd
Hello and thank you for your comment. Your package was picked up by our carrier on December 19, 2022. According to the colissimo tracking system, your package was delivered on Saturday December 21st. Delivery in 48H is effective from the moment your order has the status shipped. Delivery times have therefore been respected. The 321 CBD team
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Côme
Rating: 3 out of 5
following a purchase from 09/12/2022
You should suggest a "fattier" resin such as Afghan CBN CBL.
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Response from 321cbd
Hello and thank you for your comment. We will pass on your comments to the relevant department in order to continue satisfying our customers.
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Francky
Rating: 3 out of 5
following a purchase from 08/12/2022
Fast delivery. Correct product quality. However, the photos of the products on the site do not correspond with reality.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. As customer satisfaction is our top priority, we thank you for informing us of your dissatisfaction. The 321 CBD team
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Yassit S.
Rating: 3 out of 5
following a purchase from 06/12/2022
The film that protects the resin is stuck to it, and there's no way to remove it without cutting the edges of the resin. Too much loss
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Response from 321cbd
Hello and thank you for your comment. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
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Franck
Rating: 3 out of 5
following a purchase from 05/12/2022
Quality not at all up to scratch, otherwise delivery ok
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. As customer satisfaction is our top priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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loic J.
Rating: 3 out of 5
following a purchase from 12/11/2022
Not enough time to evaluate the product.
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Response from 321cbd
Hello and thank you for your comment. As customer satisfaction is our priority, we invite you to post a new review once the product has been tested and perhaps approved. The 321 CBD team
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Sephora B.
Rating: 3 out of 5
following a purchase from 10/11/2022
15 days for a delivery that was supposed to be made in 48 hours (as advertised on the site) But the quality of the products is good.
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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Anna L.
Rating: 1 out of 5
following a purchase from 08/11/2022
The site tells me that I received my order on November 16, but I'm still waiting for it. I've never had any problems before.
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Response from 321cbd
Hello, We are very sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation, so we will be contacting you to resolve this issue. The 321CBD team
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Kaci
Rating: 1 out of 5
following a purchase from 03/11/2022
Stop scamming people all the rates are wrong yet I was a loyal customer
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Response from 321cbd
Hello, Thank you for your comment. Our flowers have a naturally high level of CBD, we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC level in the European Union. The 321CBD team
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François C.
Rating: 3 out of 5
following a purchase from 02/11/2022
I ordered what I thought were Asteroid planet heads, thinking I'd discover the same type of product as the heads I usually order, but it's unbearable. My pleasure is to smoke a relaxing cigarette in the evening, but I'm very disappointed.
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Response from 321cbd
Hello and thank you for your comment. As indicated in the description of our comet asteroids, this product is to be consumed either as an infusion or by vaporizer and therefore with a suitable vaporizer. This product is not intended for smoking. Please note that not all stores offer the same products, and that it's important to read the product description.
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Fabrice U.
Rating: 3 out of 5
following a purchase from 01/11/2022
Recently there have been delivery problems. I had to send a message on the site to ask when my order of 3 11 2022 would be delivered because on 7 11 2022 still nothing. As if by chance, following my message, the order was delivered 48 hours later. This is not the first time whereas before (I've been ordering for 2 years) there was no problem. The quality has also become variable. Before, there were always beautiful flower heads, but now there are far fewer. The heads are often small. Apart from that, it's still the cheapest I-commerce site on the market.
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Response from 321cbd
Hello and thank you for your comment. We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our guests' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
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Rodolph
Rating: 3 out of 5
following a purchase from 01/11/2022
A slightly long delay, I find a strange smell in the black afghan, I'm on it.
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We have recently changed our supplier, in order to offer you a better quality resin, which is why this one looks different from the previous one. Don't worry, it's Super Afghan resin you've received. However, if you find that it's not drying properly, you can leave it in the open air for a few days. The photo on our website is currently being updated and will be modified in the next few days. The 321CBD team
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Amine B.
Rating: 1 out of 5
following a purchase from 01/11/2022
Order placed on 30 October, received on 7 November 2022. Deadlines not respected. Very disappointed and would like to receive a commercial gesture.
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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santeramo D.
Rating: 3 out of 5
following a purchase from 01/11/2022
Bonsoir c'est très bien arriver j'aime bien son goût mais manque de promo vue que ces bientôt Noël merci pour la prochaine de faire des cadeaux bonne continuation
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Response from 321cbd
Hello and thank you for your comment. We're delighted to hear about your satisfaction and that you benefited from our welcome offer of 10% off your first order. We regularly propose offers on our website and you will be informed by email or SMS. See you soon on 321 CBD :)
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anne K.
Rating: 1 out of 5
following a purchase from 31/10/2022
impossible to finalize my purchases your system of payment is not good. So for the 3rd time I'm buying from another site....dommage
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Response from 321cbd
Hello, Thank you for your review and we are sorry to hear that your experience was disappointing. We really appreciate you bringing this issue to our attention. Should you encounter this problem again, please do not hesitate to call our Customer Service Department when making future purchases on our website, so that you can finalize your order with our advisors. The 321CBD team
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Client
Rating: 3 out of 5
following a purchase from 30/10/2022
Hello The package was damaged and the waterproof bag with the herb had a hole in it and it smelled strong. The CBD liquid box was also damaged but not the bottle. Bad delivery man.
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Response from 321cbd
Hello and thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this problem to our attention. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.