The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Quality product all right but delivery much too late, 6 days ??
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Response from 321cbd
Thank you for your return. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. Your parcel was picked up by our carrier on September 08, 2022. According to the colissimo tracking system, your package was delivered on Saturday, September 10. The 48H delivery is effective from the moment your order has the shipped status. The 321CBD team.
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Puech C.
Rating: 3 out of 5
following a purchase from 01/09/2022
Hello bcp too many branches in flowers Ringo s gilf too bad and I did not receive the grinder offered for any order placed before 11/9 but overall pretty good to see for a possible other order
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. We invite you to attach a photo of the variety you have received. Once this has been done, we will forward your complaint to the quality department so that we can resolve your dispute as quickly as possible. The grinder offer was for a limited time during the week of August 15 to 21, and was also a limited offer depending on stock. The 321CBD team.
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Gilles D.
Rating: 1 out of 5
following a purchase from 29/08/2022
For the first time, I'm disappointed with the customer service, impossible to reach them over 2 days, voicemail, and no response to an email sent 4 days ago... On the other hand, I received a notice of satisfaction. Well, these things happen. The fact remains that I'm still an officionados. A pluche...
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Response from 321cbd
We always strive to offer an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. In view of the high volume of traffic during our previous promotional offer. Customer Service does its utmost to respond to every request. Satisfaction e-mails are sent automatically. Our after-sales service remains at your entire disposal. The 321CBD team.
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David B.
Rating: 1 out of 5
following a purchase from 27/08/2022
First order and moreover sponsored by a friend I did not receive like her the small grinder which was offered to him at the time of his first order then on a bag of the 3 ordered instead of having the 5g envisaged I had only 4g I sent via the site a message to explain the situation and my disappointment further to that and 4 days later still no answer..... I don't find this very serious.... So yes, the deliveries arrive on time, yes, the products are of excellent quality.... But the welcome on the site, the weight of the bags and the commercial return is really average.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. During your exchange with our customer service, our representative responded to your request. As explained in your previous exchange, the offer of free grinders was of limited duration, and was also a limited offer depending on stock. We invite you to send us a photo of the product closed and sealed with the weight indicated when you weighed it. This will enable us to forward your request to the relevant department, so that we can resolve the dispute. We are still waiting for your return... Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
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Nicole R.
Rating: 3 out of 5
following a purchase from 27/08/2022
Difficult to dose Always difficult to put to sleep
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Response from 321cbd
Thank you for your feedback. A 10 ml bottle of Full Spectrum Nerobi 10% CBD oil contains approximately 200 drops of 5 mg CBD each. In general, consumers take between 50 mg and 250 mg of CBD per day, or 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. If after a few weeks the desired effects are still not present, we invite you to switch to an oil with a higher CBD content. The 321CBD team.
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Cynthia H.
Rating: 3 out of 5
following a purchase from 20/08/2022
Moon rock was drying up, when it usually doesn't.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
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Francois
Rating: 3 out of 5
following a purchase from 16/08/2022
Good value for money
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Response from 321cbd
Thank you for your feedback. ?? The 321CBD team
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jojo
Rating: 3 out of 5
following a purchase from 15/08/2022
2nd order on this site and delivery on time (about 4 working days). Concerning this 2nd order, I was supposed to receive a grinder as a gift but it was not in the package I received. Too bad... What's more, regarding the 20 + 5g grass I ordered, some very nice buds (12.4g/25g) hid the misery that was underneath (12.6g all the same!)... i.e. pseudo mulched buds, i.e. all flat, not very fleshy and not trimmed at all. Disgraceful... Finally, are the CBD levels mentioned real (e.g.: 24.7% for the herb ordered) in view of the scientific evidence which explains that flowers have an average CBD/THC ratio of 20/1, i.e. a CBD level of 6% for 0.3% THC?
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Suzanne
Rating: 1 out of 5
following a purchase from 13/08/2022
my dog refuses, with the utmost energy, to swallow the drops
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Response from 321cbd
Thank you for your feedback. CBD oil can be given directly to the animal's mouth. Animals may refuse to take it directly. You have the option of administering the oil with food, treats or possibly a chew toy. The 321CBD team.
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Emilien D.
Rating: 1 out of 5
following a purchase from 02/08/2022
Last zero order very disappointed
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Response from 321cbd
We are very sorry that you did not enjoy our Nina Limone variety. During your interaction with our customer service department, you informed us of your dissatisfaction after receiving the Nina Limone variety containing "too many branches". However, as our customer service department was unable to respond favorably to your request for a refund, a reply from our customer service department was reported to you the same day. All varieties are made up of branches, which is why we put a few extra grams in each bag to compensate for this. It is therefore quite normal to find branches in your bags, as it is thanks to the branches that the buds (heads) remain whole. In order to best respond to your request and settle this dispute, our customer service department has asked you to send us a photo of the product you received, so that we can settle the dispute. To date, our customer service is still waiting for your return... The 321CBD team
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Manuela R.
Rating: 3 out of 5
following a purchase from 31/07/2022
Quite satisfied on the whole...it's a pity that by always ordering the same kind I don't always get the same quality, and haven't for a long time.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we thank you for informing us of your dissatisfaction. The 321CBD team.
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Chris T.
Rating: 1 out of 5
following a purchase from 31/07/2022
Delivery too long order still not received!
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Response from 321cbd
We are sorry to hear of your dissatisfaction. The delivery of your shipments is currently disrupted in your area. We apologize for the inconvenience. Colissimo is doing its utmost to deliver your items as quickly as possible. Our customer service will carry out checks and contact our carrier in order to better understand the problem encountered during the delivery of your parcel and to resolve it as quickly as possible. The 321CBD team.
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Penny V.
Rating: 3 out of 5
following a purchase from 30/07/2022
It was an attempt to stop smoking...I prefer oil or capsules.
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Response from 321cbd
Thank you for your feedback. We offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service, who will be happy to be available to find a variety to suit your criteria or possibly find a suitable solution together. The 321CBD team
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Marie Therese M.
Rating: 3 out of 5
following a purchase from 27/07/2022
I have enormous pain, treated with opium then morphine, the cb1 makes me cooler but the pain is still there, I ordered 10%, we'll see.
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Response from 321cbd
Thank you for your feedback. We can see that you use 10% oil. In general, consumers take between 10 and 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. We invite you to contact our customer service team, who will be happy to help you find the right dosage and product for your needs. The 321CBD team.
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Vincent T.
Rating: 3 out of 5
following a purchase from 23/07/2022
First order of ringo gift was tiptop! The second from Orange bud was a little less so, the heads weren't dry and there was no smell :-/
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Response from 321cbd
Thank you for your review. We are delighted that you enjoyed our Ringo's Gift variety. However, we are sorry that we did not meet your expectations with this second order of the Orange Bud variety. In order to provide you with an impeccable service, we invite you to contact our customer service department as soon as you receive your order, with a photo of the product, if you encounter a problem. Our customer service team will be happy to help you resolve the issue. The 321CBD team.
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Xavier
Rating: 3 out of 5
following a purchase from 22/07/2022
Fast shipping and receipt as usual. However, 2 out of 4 packages (of 5g) weigh 4.4g. I'm not making a complaint, I'm just pointing it out because it's never happened before.
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Response from 321cbd
Thank you for your feedback. We're sorry if there was an error in grammage, as this can sometimes happen, but if it does, we're always ready to rectify the situation. We invite you to write to our customer service department if you notice an anomaly on receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always on hand to deal with any anomalies you may encounter on receipt of your order. The 321CBD team
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Myriam C.
Rating: 3 out of 5
following a purchase from 22/07/2022
Fast delivery but the moonrock is very hard compared to others. So very disappointed this time. Other times other cbd very good
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Response from 321cbd
Thank you for your feedback. We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our guests' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
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Sébastien P.
Rating: 3 out of 5
following a purchase from 21/07/2022
At first everything was perfect, but lately delivery times have been longer, otherwise very good quality products.
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Response from 321cbd
Thank you for taking the time to bring this to our attention. We use your feedback to improve and make sure this doesn't happen again. Our carrier ensures deliveries within 24/48 hours in metropolitan France. However, during busy periods (sales, holidays, promotional periods, etc.) and in view of current health conditions, a slight delay may be experienced in certain regions. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. If the delay is too long, you can go to your nearest post office and give them your tracking number, so they can give you more information about the progress of your parcel. Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team
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Christophe L.
Rating: 3 out of 5
following a purchase from 18/07/2022
Too many branches
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Response from 321cbd
Thank you for your feedback. We are aware of this anomaly and are adding weight to compensate for the inconvenience. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Fifi
Rating: 1 out of 5
following a purchase from 15/07/2022
Bad and too expensive
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this to our attention. We are sorry that the variety was not up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
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Damien S.
Rating: 1 out of 5
following a purchase from 13/07/2022
Bad for the health to vomit hard as a stone
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Response from 321cbd
We always strive to offer an exceptional experience, and are deeply sorry when we fail to meet our customers' expectations. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock is not your average CBD flower. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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michelle P.
Rating: 3 out of 5
following a purchase from 12/07/2022
disappointing!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Yannick S.
Rating: 1 out of 5
following a purchase from 10/07/2022
Incomprehensible delivery times. Order placed on 07/07 and still not delivered.
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Response from 321cbd
We sincerely apologize for this inconvenience. Please excuse our carrier for this inconvenience, rest assured we will always find a solution to satisfy you. Please excuse our carrier for this inconvenience, we guarantee that your package was delivered to colissimo on the day of shipment 08.07.22 as indicated on your customer account, however it was never scanned at the sorting center in Thionville France, which can happen if the package is lost or possibly stolen.(reassure you this situation remains exceptional) Our customer service has returned your order. We have added a 5-gram packaging as a commercial measure. We hope that this commercial gesture demonstrates our desire to maintain a privileged relationship. The 321CBD team.
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Stephanie R.
Rating: 3 out of 5
following a purchase from 09/07/2022
Disappointed with the size of the tablet jar - it's tiny
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Response from 321cbd
We are very sorry to hear of your disappointment. Thank you for taking the time to bring this to our attention. The 321CBD team
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Émilie Z.
Rating: 1 out of 5
following a purchase from 05/07/2022
I would no longer choose this packaging, which is of no interest to me. I prefer oils. 20? in the garbage can Too bad
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Response from 321cbd
Thank you for your feedback. We are sorry to hear of your disappointment. CBD crystals can be mixed with a carrier oil and poured into a dropper bottle to further maximize the effects of CBD. Regarding the dosage of CBD crystals, whatever you use them for, and especially for therapeutic purposes, it's best to go slowly and gradually increase the dose. There is no such thing as a universal dosage, as each individual may react differently to the product. The effects are known to vary from one person to another, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Atoch
Rating: 3 out of 5
following a purchase from 04/07/2022
Hello, the quality of the moonrock is really mediocre, I am disappointed with this product impossible to crumble hard as stone, it is not fat as described in the description, I would have liked a commercial gesture from 321 Cbd, for the gorilla queen rather satisfied very good smell apart from some seeds cordially
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Response from 321cbd
Thank you for your feedback. Moonrock is not a CBD flower like any other. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock CBD is greasy and covered with pollen, so crushing it in a grinder is not recommended. Crushing it will create a sticky mass between the teeth of your grinder, making it more difficult to use. Add to this the pollen, which will stick to the grinder and be difficult to retrieve. If you're having trouble crumbling our MoonRock variety, you can do it with a pair of scissors. We'll pass on your report to our customer service department, so that we can always respond to our customers' requests and resolve this problem as best we can. The 321CBD team.
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Ludovic S.
Rating: 3 out of 5
following a purchase from 04/07/2022
Very satisfied with 321cbd except 2 times when I bought 20g + 5 g offered by swiss tsunami but unfortunately the bags were full of seeds.
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Response from 321cbd
Thank you for your feedback. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
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Benjamin L.
Rating: 3 out of 5
following a purchase from 03/07/2022
Good product but the cbd flower contained a lot of branches If not everything remains fine overall :)
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Response from 321cbd
Thank you for purchasing from us. All varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) remain whole. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help with any anomalies you may encounter on receipt of your order. :) The 321CBD team.
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DAVID J.
Rating: 1 out of 5
following a purchase from 30/06/2022
Totally inefficient 25 euros spent for nothing
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We use your feedback to improve and ensure this doesn't happen again. CBD oil for dogs has soothing properties that can attack painful joints, bringing relief to your dog thanks to the anti-inflammatory effects of cannabidiol. There is no set formula for determining the correct dosage of CBD oil in dogs. The dosage recommended by the manufacturer is 1 to 3 drops per 10 kg body weight, two or three times a day. For puppies, this dosage is reduced to 1 to 2 drops, once or twice a day. Each animal is unique and reacts in its own way to taking CBD, just as humans do. We recommend you try different dosages, gradually, to find the one that best suits your pet's needs. The 321CBD team.
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Jose L.
Rating: 3 out of 5
following a purchase from 29/06/2022
I tried the orange cbd lozenges and to my great disappointment they don't melt on the palate like the description says. As a result, the only way to ingest them is to crunch them, which has nothing to do with orange and no taste. I'm disappointed with this purchase which still cost me 34.90? I hope that 321cbd will make a commercial gesture so that I can fully enjoy the purchased product or an equivalent product. Out of 3 products purchased, this is the only one I found disappointing.
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Response from 321cbd
Thank you for your feedback. Thank you for your comment. We are sorry to hear that your experience with us did not meet your expectations. We would like to rectify the situation, so our customer service department will be in touch to ensure your complete satisfaction. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. It's important not to chew the lozenges, as this would reduce their bioavailability (when a product's active ingredient becomes available to deliver its benefits to the body). In fact, when CBD lozenges melt, they pass directly through the mucous membranes into the bloodstream. In this way, they make the cannabidiol bioavailable to the body in a much more "complete" way than by ingestion, where much of the bioavailability is lost and partly destroyed during ingestion. You may not produce enough saliva to moisten your mouth sufficiently. As a result, the effects of lozenges are not felt. The 321CBD team.
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Florence G.
Rating: 3 out of 5
following a purchase from 26/06/2022
The quality is the value for money super but despite everything a disappointment with the delivery 5 days waiting for my package is too much
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Response from 321cbd
Thank you for your feedback. As far as delivery times are concerned, we are dependent on our service provider Colissimo. We apologize for any delays in delivery. In order to provide you with the best possible service, our customer service department has resent your order. Your order is on its way, and the estimated delivery date is today. :) We hope you enjoy your order. The 321CBD team.
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Laurent D.
Rating: 1 out of 5
following a purchase from 26/06/2022
2 times that I order on this site and 2 times that the trim is powder. Very few heads. Disappointing
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Response from 321cbd
Thank you for your feedback. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. The 321CBD team.
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david
Rating: 3 out of 5
following a purchase from 17/06/2022
flowers do not always look as good as the photos on the site (often oxidized)
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Response from 321cbd
Thank you for your feedback. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we thank you for informing us of your dissatisfaction. The 321CBD team.
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Gregory R.
Rating: 1 out of 5
following a purchase from 17/06/2022
Bjr order on the 19th and delivered on the 24th ... out of delai .en attente d'un geste commercial.merci
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Response from 321cbd
Thank you for your feedback. In view of the high volume of orders due to previous promotional offers, and as indicated on our website, delays may have been observed in the processing and dispatch of orders, for which we apologize. Orders placed before 2pm Monday to Friday are dispatched the same day, with delivery taking 48 hours (working days). 48H delivery is effective from the moment your order has been shipped. The 321CBD team.
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ras
Rating: 1 out of 5
following a purchase from 16/06/2022
delivery is usually fast, but this time it took almost a week to get the wrong product...
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. Thank you for purchasing from our online store. You finalized your order on 20.06.22 at 14:36. Packages are dispatched within 48 hours for orders placed and paid for before 14:00. As a result, your parcel was picked up by our carrier on the following day, 21.06.22. In view of the high volume of orders due to previous promotional offers, and as indicated on our website, delays may have occurred in the processing and dispatch of orders, for which we apologize. According to colissimo, your parcel was delivered on 24.06.22, a delay of 3 days. We apologize for this inconvenience, which may be due to an error in the preparation of your order. We invite you to write to our customer service department if you notice an anomaly on receipt of your parcel, together with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. We would like to rectify the situation, which is why our customer service department will contact you in order to regularize the dispute and ensure your complete satisfaction. The 321CBD team.
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MaCh
Rating: 1 out of 5
following a purchase from 16/06/2022
I had high hopes for this product but I'm still disappointed because I don't feel any effect. I started with 5 drops, then 10, 15, 20 and 25. No difference at all.
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Response from 321cbd
Thank you for your feedback. The first reason you haven't felt the effects of CBD may be that you haven't yet found the right dosage. Since there's no perfect dosage or risk of overdosing with CBD, it's not always easy to find the dosage that's right for you, especially if you're just starting out. The best way to find the right dosage of CBD is simply to experiment, starting with the smallest amount possible. It's perfectly normal for the first dose not to be conclusive. Increase doses gradually, until you find the right quantity and the right level of CBD. If CBD doesn't work for you, it may be because you haven't yet found the right format. Oil, flower, resin, wax, crystals... All these forms of CBD produce effects of varying strength. For example, concentrated forms such as CBD wax or resin can give you powerful relaxing effects, whereas flowers won't be strong enough for you. The higher the CBD concentration, the more intense the effects. No, there's no need to increase doses drastically to experience powerful effects. On the contrary, it would be counterproductive. To optimize the benefits of cannabidiol, always start with a low dose and build up gradually. Before increasing quantities, you may want to consider a product with a higher CBD content. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Anais
Rating: 3 out of 5
following a purchase from 16/06/2022
Fast shipping but I'm not convinced by the crystals I received nor by their very "artisanal" container (small unsealed jar).
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Response from 321cbd
Thank you for your comment. We are sorry to hear that your experience was disappointing. We apologize for any inconvenience caused. Our products are 100% natural. Our CBD pastilles products come from an artisan in Switzerland, designed from an organic hemp crop. Our CBD lozenges are packaged as shown on our website in a glass jar, closed with a stopper. We invite you to get in touch with our customer service team, who will be happy to be at your disposal to find a variety to suit your criteria, or to work out a suitable solution together. The 321CBD team.
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Richard R.
Rating: 1 out of 5
following a purchase from 16/06/2022
Last order not received Order reference: EHQSIWQUX ORDER placed on 18/06/2022
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. In order to provide you with an impeccable service, our customer service team will contact you to resolve the issue and ensure your complete satisfaction. We invite you to write to our customer service department if you notice a problem with the delivery of your parcel. Our customer service team is always available to help with any problems you may encounter. The 321CBD team.
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Clement B.
Rating: 1 out of 5
following a purchase from 15/06/2022
Quality not top, the best in my eyes remains the ringo. I ordered the tsunami cannabomb and gorilla not top at all !
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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SALGUES M.
Rating: 3 out of 5
following a purchase from 15/06/2022
Not enough experience to judge the results (I've only been giving my cat CBD for 3 days). On the other hand, no explanatory leaflet, nor indication of dosage. What's more, the address was truncated, and my name was completely missing from the label (thank goodness I'm known??!).
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are investigating this issue and hope to resolve it quickly and correctly. The use of CBD oil for cats is notified directly under the product directly on our online store. To start with, very small doses are sufficient. Between 1 and 5 mg of CBD per day are sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. CBD is fully active 30 to 45 minutes after consumption, and its effects last around 5 hours. These estimates vary according to the breed, activity level and personal chemistry of the cat. To know: Cats are smaller and therefore have fewer cannabinoid receptors in their bodies than dogs. That's why they need more CBD than dogs for it to work effectively. We invite you to contact our customer service team, who will be happy to provide you with any further information you may require. The 321CBD team.
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