Customer reviews of 3D Minis Factory

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9,7 /10
Overall rating: 9,7 out of 10
Based on 552 published reviews
5 494 89% 4 34 6% 3 16 3% 2 5 1% 1 3 1%

Summary of reviews

The store consistently delivers reliable, fast service with quick shipping and on-time deliveries, ensuring customers receive their figurines promptly and in good condition. The product quality is repeatedly highlighted through detailed, well-crafted prints, with many notes about accurate rendering, faithful scale, and careful packaging that protects items during transit. Customer service stands out for responsiveness, helpful guidance on custom printing, and efficient issue resolution, including replacements and easy adds to orders. Overall, buyers praise the value, consistency, and helpful, attentive team behind the production and fulfillment.

Reviews 1 and 2 stars

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David J.
Rating: 2 out of 5
following a purchase from 08/06/2026
Very good responsiveness. Speed of printing and shipping but the print quality is not there. I get better results with an Anycubic Mono 4k
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Response from 3D Minis Factory
Hello David and thank you already for your feedback!

Please do not hesitate to contact us by email if the result does not please you, with some photos. We can look at what might have happened and of course offer you a replacement or a refund if the print is not up to par.

Even with our AmeraLabs resin and our 16K machines, 3D printing is still very artisanal and unfortunately, it can happen that a figurine does not come out as it should.

Playfully,
Gaspard
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Drum A.
Rating: 2 out of 5
following a purchase from 07/11/2024
Nice figures, but I spent at least 5 hours cleaning the hundreds (if not thousands) of mold lines on my 10 figures. The busts were much better.
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Response from 3D Minis Factory
Hello Drum,
So this is indeed not normal at all, the figurines should not have left as is, we will replace them and send you a voucher in parallel because it is not the quality we want to send...
We apologize again for the inconvenience and thank you for your comment!
All the best,
Gaspard
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Igor P.
Rating: 1 out of 5
following a purchase from 07/08/2024
On the site it said: "delivered within 10 days"; I received the coli 3 weeks after my order.
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Response from 3D Minis Factory
Hello Igor,
Our apologies, the month of August with the family vacations and the added printing worries have slowed down our usual production time considerably.
I'm sending you a little gift for the wait. :)
Yours sincerely,
Gaspard
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Elias R.
Rating: 2 out of 5
following a purchase from 09/07/2024
several parts arrived broken
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Response from 3D Minis Factory
Hello Elias,
So it's not normal at all to have received broken figurines, I'll contact you directly to at least return the figurines in good condition!
Our apologies for this disappointing opening of the parcel.
Yours sincerely
Gaspard
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Rémi B.
Rating: 2 out of 5
following a purchase from 20/07/2024
I was a bit disappointed with my purchase last year, but customer service did their best to put things right. Clearly the quality isn't great (probably due to mass production) and I think there's a lack of quality control before shipping. The last order seems dubious on the scale of the figurine received and some parts arrived damaged. No response from the retailer following confirmation of my complaint. In short, I'll pass, it's not what I'm looking for. Thanks for the sweets, but Haribo is the base 😉
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Victor C.
Rating: 2 out of 5
following a purchase from 14/12/2023
All in all, a very good buy, but too many printing errors, 6 figures with incomplete or frayed arms or axes, not to mention the swords.
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Response from 3D Minis Factory
Hello Victor,

We are unable to contact you to correct these problems... Please don't hesitate to write to us at [email protected] so that we don't leave you with unplayable and unattainable figures...!

Sincerely,
Gaspard
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Olivier L.
Rating: 1 out of 5
following a purchase from 17/10/2023
zero print quality, no details on the figurine, printing anomalies. This isn't the first time I've had this problem, but it's definitely the last: I won't be ordering again.
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Response from 3D Minis Factory
Hello Olivier, indeed, this figurine was very complex to print (one of the first Ghamak figurines), and the final result was not worth the image proposed by the creator.
After reimbursing you and sending back another printing attempt, I think the problem has been solved, but we've decided to deactivate this figurine to avoid this kind of setback. Unfortunately, this is one of the hazards of 3D printing...
Thanks again for your feedback!
All the best,
Gaspard
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Silvère D.
Rating: 1 out of 5
following a purchase from 01/03/2023
3 broken figurines, and customs fees that I had not foreseen... so in the end much, much too expensive!!!
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Response from 3D Minis Factory
Hello Silvère and thank you for your feedback. Yes, the Swiss Customs regularly ask for additional customs fees... In a rather random way, it's quite annoying we agree!
On the other hand, for the 3 broken figurines, it should never have been the case, apart from an unscrupulous customs officer, our figurines are supposed to arrive whole and in good condition.
Can you please contact us at "[email protected]", so that we can at least send you back the broken figurines or at least refund them?
Again, we apologize for this bad experience which unfortunately seems to be partly due to Customs...
Enjoyably,
Gaspard
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