Customer reviews of AKALFOOD

Hello, Cyril,
Your email has been published and I publish below our exchanges to put into perspective our different exchanges.
On 11/06/2020 at 14:13, Cyril wrote :
Hello Cyril,

I am glad that you have a good experience with our products; this is the most important thing for us.

Regarding the answer of I think she wanted to give you an explanatory answer and not an incentive to consume, leaving you the freedom of choice to consume more to achieve free shipping. Because if I understand correctly, you would have had the free shipping costs, so I don't see what prevented you from adding a product with the 65€ information?

This is not anecdotal for us and as you can see, I take the time to exchange with you. We are a small company and we do our best to satisfy our customers' expectations. But like any small business we sometimes miss out, get overwhelmed, as with the email or did not answer you and we apologize for that.

Your feedback is valuable to us because it allows us to question ourselves and progress.

Ps : You will be able to use for your next order the coupon code :

Nice end of day

guillaume
On 10/06/2020 at 14:13, Cyril wrote:
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Hello Guillaume,
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After discovering you at a trade show, I became a regular customer on the website for 2 years. I really appreciate your products (spirotonic, spirumix and spirulina in brandille). The 2 people I met on the show were very nice and made me want to order from you.
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My criticism concerns my last order and the lack of commercial sense of who answered my message. Specifically in the answer to my question about the shipping costs (NB: she had not answered my message a while ago, following a promotional email received from her...).
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The answer was that the delivery costs were free for orders over 65€, and that the relay point delivery would resume within 7/8 days.
The answer was informative... rather than asking me if I wanted to add a product to my order or if I wanted to wait a bit for the delivery.
The result is that within a week (delivery in relay point) and 9€ (free delivery) I have paid the full delivery costs!
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This may seem anecdotal to you, but that's where my opinion comes from. Besides I don't see it appearing yet on the site "société des avis garantis" ?
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Have a nice day,
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Added: Tuesday 9 June 2020 at 14:13
From: "guillaume "
To: Cyril
Subject: Guaranteed opinions
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Hello, Cyril,
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I take the liberty of contacting you to better understand your remark about our lack of commercial sense.
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We're just selling to do a big promotion on spirulina, we did another two big ones in December in February.
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I invite you to sign up for our newsletter for our next news.
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Thank you for your feedback. It's important to move forward.
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a beautiful day
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Guillaume