/10
★★★★★
based on 859 published reviews
★★★★★
based on 859 published reviews
Latest positive customer reviews
5/5
★★★★★
Never disappointed Local quality production High confidence in the processes in place. Setting up promos like the ones we have been running lately is welcome. Friendly entrepreneurs
Pascal F.
purchased on 16/09/2020
Translated review5/5
★★★★★
An impeccable and very fast service for this very high quality spirulina.
Jean E.
purchased on 14/09/2020
Translated review5/5
★★★★★
I couldn't find better spirulina. For me the quality of this product is very important, so I am faithful. If you made Chlorella I would be a customer too.
Bruno G.
purchased on 11/09/2020
Translated review4/5
★★★★☆
For my unpublished 3 star review from last time, and the answer to my last email.
Cyril D. Translated review
Answer from AKALFOOD
Hello, Cyril,
Your email has been published and I publish below our exchanges to put into perspective our different exchanges.
On 11/06/2020 at 14:13, Cyril wrote :
Hello Cyril,
I am glad that you have a good experience with our products; this is the most important thing for us.
Regarding the answer of I think she wanted to give you an explanatory answer and not an incentive to consume, leaving you the freedom of choice to consume more to achieve free shipping. Because if I understand correctly, you would have had the free shipping costs, so I don't see what prevented you from adding a product with the 65€ information?
This is not anecdotal for us and as you can see, I take the time to exchange with you. We are a small company and we do our best to satisfy our customers' expectations. But like any small business we sometimes miss out, get overwhelmed, as with the email or did not answer you and we apologize for that.
Your feedback is valuable to us because it allows us to question ourselves and progress.
Ps : You will be able to use for your next order the coupon code :
Nice end of day
guillaume
On 10/06/2020 at 14:13, Cyril wrote:
???
Hello Guillaume,
???
After discovering you at a trade show, I became a regular customer on the website for 2 years. I really appreciate your products (spirotonic, spirumix and spirulina in brandille). The 2 people I met on the show were very nice and made me want to order from you.
>
My criticism concerns my last order and the lack of commercial sense of who answered my message. Specifically in the answer to my question about the shipping costs (NB: she had not answered my message a while ago, following a promotional email received from her...).
...);
The answer was that the delivery costs were free for orders over 65€, and that the relay point delivery would resume within 7/8 days.
The answer was informative... rather than asking me if I wanted to add a product to my order or if I wanted to wait a bit for the delivery.
The result is that within a week (delivery in relay point) and 9€ (free delivery) I have paid the full delivery costs!
>
This may seem anecdotal to you, but that's where my opinion comes from. Besides I don't see it appearing yet on the site "société des avis garantis" ?
?
Have a nice day,
???
Added: Tuesday 9 June 2020 at 14:13
From: "guillaume "
To: Cyril
Subject: Guaranteed opinions
???
Hello, Cyril,
???
I take the liberty of contacting you to better understand your remark about our lack of commercial sense.
???
We're just selling to do a big promotion on spirulina, we did another two big ones in December in February.
>
I invite you to sign up for our newsletter for our next news.
>
Thank you for your feedback. It's important to move forward.
???
a beautiful day
???
Guillaume
Your email has been published and I publish below our exchanges to put into perspective our different exchanges.
On 11/06/2020 at 14:13, Cyril wrote :
Hello Cyril,
I am glad that you have a good experience with our products; this is the most important thing for us.
Regarding the answer of I think she wanted to give you an explanatory answer and not an incentive to consume, leaving you the freedom of choice to consume more to achieve free shipping. Because if I understand correctly, you would have had the free shipping costs, so I don't see what prevented you from adding a product with the 65€ information?
This is not anecdotal for us and as you can see, I take the time to exchange with you. We are a small company and we do our best to satisfy our customers' expectations. But like any small business we sometimes miss out, get overwhelmed, as with the email or did not answer you and we apologize for that.
Your feedback is valuable to us because it allows us to question ourselves and progress.
Ps : You will be able to use for your next order the coupon code :
Nice end of day
guillaume
On 10/06/2020 at 14:13, Cyril wrote:
???
Hello Guillaume,
???
After discovering you at a trade show, I became a regular customer on the website for 2 years. I really appreciate your products (spirotonic, spirumix and spirulina in brandille). The 2 people I met on the show were very nice and made me want to order from you.
>
My criticism concerns my last order and the lack of commercial sense of who answered my message. Specifically in the answer to my question about the shipping costs (NB: she had not answered my message a while ago, following a promotional email received from her...).
...);
The answer was that the delivery costs were free for orders over 65€, and that the relay point delivery would resume within 7/8 days.
The answer was informative... rather than asking me if I wanted to add a product to my order or if I wanted to wait a bit for the delivery.
The result is that within a week (delivery in relay point) and 9€ (free delivery) I have paid the full delivery costs!
>
This may seem anecdotal to you, but that's where my opinion comes from. Besides I don't see it appearing yet on the site "société des avis garantis" ?
?
Have a nice day,
???
Added: Tuesday 9 June 2020 at 14:13
From: "guillaume "
To: Cyril
Subject: Guaranteed opinions
???
Hello, Cyril,
???
I take the liberty of contacting you to better understand your remark about our lack of commercial sense.
???
We're just selling to do a big promotion on spirulina, we did another two big ones in December in February.
>
I invite you to sign up for our newsletter for our next news.
>
Thank you for your feedback. It's important to move forward.
???
a beautiful day
???
Guillaume
5/5
★★★★★
Top team and high quality Spirulina.
Jean Sébastien F.
purchased on 12/09/2020
Translated review5/5
★★★★★
Super fast delivery .
Francois L.
purchased on 11/09/2020
Translated review5/5
★★★★★
Conform to my order and good product
Martine L.
purchased on 12/09/2020
Translated review5/5
★★★★★
All right. All right. Fast delivery.
Valérie D.
purchased on 10/09/2020
Translated review5/5
★★★★★
Very good products and arrived quickly.
David M.
purchased on 10/09/2020
Translated review5/5
★★★★★
Perfect as always. Thank you!
Marie-josée M.
purchased on 10/09/2020
Translated review5/5
★★★★★
Nothing to say, simple and effective and the product is top!
Marion S.
purchased on 10/09/2020
Translated review5/5
★★★★★
Nothing to complain about, both in terms of product quality and delivery. I love
Virginie R.
purchased on 11/09/2020
Translated review5/5
★★★★★
Fast sending and well-orchestrated reception
Jane D.
purchased on 10/09/2020
Translated review4/5
★★★★☆
Site fairly well done but not clear at first glance
Viviane G.
purchased on 10/09/2020
Translated review5/5
★★★★★
Top always very professional
Daniel A.
purchased on 07/09/2020
Translated review5/5
★★★★★
Excellent product, communication and comprehensive information. Orders were all placed quickly. I highly recommend this company's products.
Daniel J.
purchased on 06/09/2020
Translated review5/5
★★★★★
Perfectly
Thierry C.
purchased on 04/09/2020
Translated review4/5
★★★★☆
Hello, It is a pity that the mail is not forwarded to its recipient in full; check on one side message forwarded afterwards. So I didn't get my order. But everything's going to be all right. That's the main thing.
Brigitte F.
purchased on 31/08/2020
Translated review Answer from AKALFOOD
Hello, Brigitte,
The mail arrived at the eco-domain association and not at Akalfood, hence the problem of information exchange, the important thing is that we found a solution 😉
The mail arrived at the eco-domain association and not at Akalfood, hence the problem of information exchange, the important thing is that we found a solution 😉
5/5
★★★★★
Nothing to say, my order arrived normally
Michel B.
purchased on 24/08/2020
Translated review5/5
★★★★★
That's great. Everything was complete and correct as I ordered. Very fast delivery.
Hervé B.
purchased on 25/08/2020
Translated review