★★★★★
based on 271 reviews published
Latest customer reviews
Perfect
Deadline and quality met
Very efficient in responding to emails I personally bought a State Police representation saber the order was fulfilled in a couple of days and arrived. I personally would recommend shopping
After Mondial Relay lost it, BALP was kind enough to send me a second one immediately. Thank you
Very good buying experience with this company, good relationship with customer service very fast turnaround and quality material .
Very nice sword, well packaged, the engraving is smaller than imagined, but the effect is discreet and that's good. Thank you very much.
I am delighted
Thank you from the bottom of my heart
Very satisfied with both the product and the follow-up (and the rescue following a lack of maintenance on my part).
Perfect timing and quality.
Excellent! Customer relations: fast and responsive. Responsive and friendly, Balp readily accepted a change of engraving after ordering but before starting work. For the quality of the sword: nothing to say. It's perfect! The quality is spot on.
Thank you for your reactivity following the exchange of the large defective ones.
It's perfect! Fast delivery, correct product and good packaging.
The pair of white gloves are of fine leather quality. Very nice.
Perfect
Perfect in every way. Thank you.
T beautiful products (harnesses flags) Entirely satisfied Thank you
Perfect
Sturdy packaging and fast delivery. Thank you
Product conforms, fast delivery, TB
Fast and accurate delivery. Thank you very much.
Very fast delivery
Perfect in every way
Excellent, thank you.
I'm afraid that I cannot recommend Balp based on the experience I had with them. The quality of the product once it was received was excellent, so I have no complaints there. However, the order process leading up to this was pretty bad. Balp took a long time to respond to communication, and they lost the details of our order on three separate occasions because of problems with their email system. We placed the order on 21st July. On 23rd July, Balp said that they would ship the order that week but this did not happen. Balp did not contact me to explain this delay – I had to contact them. They told me that they had a problem with a piece of equipment so the order would take a week longer. Once again, I heard nothing for over a week, before Balp contacted me to say they had lost the details of the engraving for our order and asked if I could send them again. Another week went by, and I heard nothing. I telephoned Balp on a couple of occasions and they promised to reply, but then didn't. Finally, Balp got back to me on 30th August to say that the required materials for our order were out of stock and that the order would take another three weeks! They also said they would add a complimentary item to the order to make up for the constant delays and problems. The order did arrive three weeks later, but they forgot to add the promised complimentary item. Finally, at no point in my long email correspondence with Balp did they mention that we would have to pay 20% UK customs import fees in addition to the French IVA which we already paid on the order. This seems like something they should have mentioned when we enquired with them about the cost of the order.
Fast delivery. Product conforms. Reasonable cost.
Sword cases and knots were perfect.
Very well packaged and received on time.
Impeccable shipment, but Swiss customs asked me for a declaration to find out if it was an arms import. It would be useful, for shipments to Switzerland, to specify that they are not weapons but decorative objects.
Compliant, perfect!
Very good.
Beautiful workmanship and finish. Delivery a little long.
Everything is perfect so far, one partial delivery is still outstanding at the moment. Many thanks !
Fine
Very fast shipping. Good customer contact. Order lived up to my expectations, especially for the engravings. Thank you BALP
Very good value for money and very fast shipping. Good quality strap, although slightly narrower than that used by the mounted Republican Guard.
Perfect
I am very satisfied with my order. I especially appreciated the advice and the speed of shipment. Thank you very much.
Quality and speed, spectacular service.
Serious company. Order received very quickly despite the customisation work required. Quality product. Excellent transaction.