Balp France excels in delivering exceptional product quality, as many customers highlight the craftsmanship of their swords, noting beautiful finishes and precise engravings. The efficiency of their delivery is frequently praised, with numerous reviews mentioning orders received in less than four days, demonstrating a commitment to quick service. The responsiveness and professionalism of customer service are also standout features; customers appreciate the polite communication and proactive assistance throughout their purchasing experience.
All reviews
L
Ludovic S.
Rating: 5 out of 5
following a purchase from 04/02/2025
Exceptional quality of service! Quality customer service and exemplary interpersonal skills. I would like to thank you for your prompt feedback and the handling of my order, which arrived on time despite my late order! It's so rare to be so well received. Thank you so much! The very definition of commercial perfection
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Response from Balp France
We would like to thank you sincerely for your glowing review and your compliments, which touched us deeply. Your satisfaction is our priority, and we are delighted to have been able to meet your expectations. We look forward to serving you again at Balp France!
Yours sincerely
The Balp France team
O
Olivier P.
Rating: 5 out of 5
following a purchase from 06/02/2025
Very high quality Sabres.
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Response from Balp France
Thank you very much for your feedback. We are delighted that you appreciate the quality of our sabers, and we are committed to continuing to offer you products of excellence. Your satisfaction is our top priority.
G
Georges D.
Rating: 5 out of 5
following a purchase from 06/02/2025
Super product, nothing to reproach, really delighted, magnificent sword...
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Response from Balp France
Thank you very much for your glowing review! We are delighted to hear that you are delighted with your sword and that our product meets your expectations. Your satisfaction is our priority.
See you soon on Balp France!
Best regards,
The Balp France Team
L
Laetitia G.
Rating: 5 out of 5
following a purchase from 29/01/2025
Good product quality
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Response from Balp France
Thank you very much for your positive review! We are delighted that you appreciate the quality of our products. Your satisfaction is our top priority.
Yours sincerely
The Balp France team.
P
Philippe F.
Rating: 3 out of 5
following a purchase from 27/01/2025
Ordered 2 leather harnesses and received only 1 without being notified of a stock shortage and a delay !!!!!!!!!!!!!!!!
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Response from Balp France
Thank you for your feedback and we are sorry that you were not informed of the stock shortage. Your experience is important to us and we will work to improve our communication in this area. Please do not hesitate to contact us if you have any questions about your order.
Best regards,
The Balp France team
P
philippe B.
Rating: 4 out of 5
following a purchase from 28/01/2025
All received, thank you, it would be useful to make the pre-holes to avoid difficult adjustments.
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Response from Balp France
We thank you for your feedback and are delighted that everything arrived in good condition. We are taking into account your suggestion concerning the pre-holes to facilitate the adjustment. Your feedback is invaluable in improving our service. Please do not hesitate to contact us should you have any further comments.
Best regards,
The Balp France team.
J
Jack R.
Rating: 5 out of 5
following a purchase from 21/01/2025
Great service. Very fast international delivery. Thank you
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Response from Balp France
Thank you very much for your kind review. We are delighted that you were satisfied with our delivery service. We look forward to serving you again!
Yours sincerely
The Balp France team
F
Franck A.
Rating: 5 out of 5
following a purchase from 22/01/2025
Top
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Response from Balp France
Thank you very much for your excellent review! We are delighted that you are enjoying our Balp France website. Please do not hesitate to come back to us if you have any questions or suggestions.
Best regards,
The Balp France team
P
Patrick D.
Rating: 5 out of 5
following a purchase from 21/01/2025
Excellent
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Response from Balp France
Thank you very much for your excellent review. Your satisfaction is our top priority, and we're delighted that you're so pleased with our Balp France site. We hope to see you soon!
Best regards,
The Balp France team.
A
Andrej K.
Rating: 5 out of 5
following a purchase from 19/01/2025
Precise workmanship. Fast delivery.
G
Gerard R.
Rating: 5 out of 5
following a purchase from 11/01/2025
Perfect
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Response from Balp France
Thank you very much for your positive feedback on our website. We are delighted to know that you are satisfied with our services. We look forward to seeing you again on Balp France.
D
Daniel F.
Rating: 5 out of 5
following a purchase from 11/01/2025
Very good.
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Response from Balp France
Thank you for your positive feedback! We're delighted you like our site and hope to see you soon on Balp France. We look forward to welcoming you back!
R
RICARDO F.
Rating: 5 out of 5
following a purchase from 07/01/2025
as expected
B
Benjamin H.
Rating: 5 out of 5
following a purchase from 09/01/2025
Perfect
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Response from Balp France
Thank you very much for your review. We are delighted that you found our site to be perfect. It encourages us to continue offering quality products and services to our customers. We look forward to seeing you again on our site. Best regards.
F
Frederick R.
Rating: 5 out of 5
following a purchase from 07/01/2025
Deadline and quality met
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Response from Balp France
Thank you for your positive feedback on our Balp France website. We are pleased that our services met your expectations in terms of delivery time and quality. We always strive to provide an efficient and satisfactory service to our customers. Thank you again for your confidence.
V
Vincenzo D.
Rating: 5 out of 5
following a purchase from 30/12/2024
Very efficient in responding to emails I personally bought a State Police representation saber the order was fulfilled in a couple of days and arrived. I personally would recommend shopping
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H
Hervé L.
Rating: 5 out of 5
following a purchase from 14/12/2024
After Mondial Relay lost it, BALP was kind enough to send me a second one immediately. Thank you
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Response from Balp France
Thank you for your positive comment on our Balp France website. We are delighted that you appreciated our responsiveness following the delivery problem with Mondial Relay. Customer satisfaction is very important to us and we are delighted that you received your order quickly. We remain at your disposal for any further inquiries. Thank you again for your confidence.
Q
Quere S.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good buying experience with this company, good relationship with customer service very fast turnaround and quality material .
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Response from Balp France
Thank you for your positive feedback on our company, I am delighted to know that you had a good experience buying from Balp France. Our team prides itself on providing quality customer service and quality products to our customers. We look forward to serving you again in the future.
M
Marie-Eléonore Z.
Rating: 5 out of 5
following a purchase from 01/12/2024
Very nice sword, well packaged, the engraving is smaller than imagined, but the effect is discreet and that's good. Thank you very much.
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Response from Balp France
Thank you very much for your positive review of our Balp France website! We are delighted that you are satisfied with your sword and our packaging. We take note of your comment about the engraving. Thank you for your trust and support!
V
Valérie G.
Rating: 5 out of 5
following a purchase from 07/12/2024
I am delighted
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Response from Balp France
Thank you for your positive feedback on our Balp France website. We are delighted to have satisfied you and hope to see you soon among our loyal customers. Thank you again for your confidence!
M
Mauro L.
Rating: 5 out of 5
following a purchase from 05/12/2024
Thank you from the bottom of my heart
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Tristan M.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very satisfied with both the product and the follow-up (and the rescue following a lack of maintenance on my part).
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Response from Balp France
We greatly appreciate your positive feedback on our Balp France website. We are pleased that you are fully satisfied with our product and our customer service. Thank you for your trust and support. Thank you for your 5/5 rating, it means a lot to us.
F
Francis J.
Rating: 5 out of 5
following a purchase from 03/12/2024
Perfect timing and quality.
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Response from Balp France
Thank you very much, we are delighted that our service has met your expectations. We look forward to seeing you again on our site.
C
Cyril V.
Rating: 5 out of 5
following a purchase from 16/11/2024
Excellent! Customer relations: fast and responsive. Responsive and friendly, Balp readily accepted a change of engraving after ordering but before starting work. For the quality of the sword: nothing to say. It's perfect! The quality is spot on.
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Response from Balp France
Thank you for your review of our Balp France website. We are delighted that you appreciated our responsiveness and customer service. We are also pleased that the quality of our swords met your expectations. We will always do our best to satisfy our customers. Thank you again for your support and trust, it's a pleasure to count you among our satisfied customers. See you soon on our website!
C
Claude M.
Rating: 5 out of 5
following a purchase from 15/11/2024
Thank you for your reactivity following the exchange of the large defective ones.
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Response from Balp France
We are delighted that we were able to quickly resolve the problem with the faulty gloves. Thank you for your positive feedback, it encourages us to continue to provide quality service to our customers.
M
Michel F.
Rating: 5 out of 5
following a purchase from 12/11/2024
It's perfect! Fast delivery, correct product and good packaging.
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Response from Balp France
Thank you very much for your positive feedback! We are delighted to hear that your experience with Balp France was satisfactory. We remain at your disposal for any further orders or requests for information. We look forward to seeing you again on our site!
B
Bruno D.
Rating: 5 out of 5
following a purchase from 11/11/2024
The pair of white gloves are of fine leather quality. Very nice.
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Response from Balp France
Thank you for your positive feedback on our Balp France website. We are delighted to know that our white gloves satisfied you in terms of leather quality. We take pride in offering quality products to our customers. We hope to see you soon on our site for other purchases. Thank you again for your trust and your positive feedback.
G
Gérald V.
Rating: 5 out of 5
following a purchase from 11/11/2024
Perfect
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Response from Balp France
Thank you for your positive review of our website, Balp France. We are delighted that you were satisfied with our services. Please do not hesitate to let us know of any future needs you may have, we will always be there to provide you with complete satisfaction. Thank you again for your trust and support. Best regards.
S
Sébastien A.
Rating: 5 out of 5
following a purchase from 29/10/2024
Perfect in every way. Thank you.
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Response from Balp France
Thank you very much for your positive review of our Balp France website. We are delighted that you are satisfied with our services. Your satisfaction is our priority and we will continue to strive to offer you the best. Thank you again for your trust and loyalty.
C
CHRISTIANE-VALERIE M.
Rating: 5 out of 5
following a purchase from 26/10/2024
T beautiful products (harnesses flags) Entirely satisfied Thank you
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Response from Balp France
Thank you very much for your positive review of our products! We're delighted that you liked our flag harnesses. Don't hesitate to come back to us if you need anything, we'll always be happy to serve you. Thank you again for your confidence in our brand.
G
Godefroy A.
Rating: 5 out of 5
following a purchase from 24/09/2024
Perfect
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Response from Balp France
Thank you for your positive review of our Balp France website. We are delighted to know that you are happy with our service and we will continue to strive to provide you with the best possible experience. Thank you again for your trust and loyalty.
T
Timothé P.
Rating: 5 out of 5
following a purchase from 22/10/2024
Sturdy packaging and fast delivery. Thank you
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Response from Balp France
Thank you for your positive review of our Balp France website. We are pleased that you were satisfied with your order, both in terms of packaging and delivery. Thank you for your confidence and see you soon on Balp France!
J
Jean-Gabriel C.
Rating: 5 out of 5
following a purchase from 21/10/2024
Product conforms, fast delivery, TB
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Response from Balp France
Thank you for your positive review of our Balp France website. We are delighted to have been able to satisfy you with our products and our fast delivery service. We hope to see you soon among our satisfied customers. Thank you again for your trust and your 5/5 rating. We hope to see you soon!
C
Claudio M.
Rating: 5 out of 5
following a purchase from 14/10/2024
Fast and accurate delivery. Thank you very much.
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Response from Balp France
We are delighted that you were satisfied with our delivery service. Thank you for your note and your confidence in Balp France!"
Y
Yann R.
Rating: 5 out of 5
following a purchase from 03/10/2024
Very fast delivery
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Response from Balp France
Thank you very much for your positive feedback on our site, Yann. Thank you again for your trust and loyalty to Balp France.
D
DANIEL C.
Rating: 5 out of 5
following a purchase from 31/08/2024
Perfect in every way
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Response from Balp France
Thank you very much for your positive feedback. We are delighted that you like our service. Please do not hesitate to contact us if you have any questions. Have a nice day!
M
Mark W.
Rating: 5 out of 5
following a purchase from 19/09/2024
Excellent, thank you.
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Response from Balp France
Thank you very much for your positive review of our Balp France website! We hope to see you soon on our site!
R
Robin F.
Rating: 2 out of 5
following a purchase from 21/07/2024
I'm afraid that I cannot recommend Balp based on the experience I had with them. The quality of the product once it was received was excellent, so I have no complaints there. However, the order process leading up to this was pretty bad. Balp took a long time to respond to communication, and they lost the details of our order on three separate occasions because of problems with their email system. We placed the order on 21st July. On 23rd July, Balp said that they would ship the order that week but this did not happen. Balp did not contact me to explain this delay – I had to contact them. They told me that they had a problem with a piece of equipment so the order would take a week longer. Once again, I heard nothing for over a week, before Balp contacted me to say they had lost the details of the engraving for our order and asked if I could send them again. Another week went by, and I heard nothing. I telephoned Balp on a couple of occasions and they promised to reply, but then didn't. Finally, Balp got back to me on 30th August to say that the required materials for our order were out of stock and that the order would take another three weeks! They also said they would add a complimentary item to the order to make up for the constant delays and problems. The order did arrive three weeks later, but they forgot to add the promised complimentary item. Finally, at no point in my long email correspondence with Balp did they mention that we would have to pay 20% UK customs import fees in addition to the French IVA which we already paid on the order. This seems like something they should have mentioned when we enquired with them about the cost of the order.
Response from Balp France
We appologize for the delay and trouble in delivery. We have moved to our new premises and it is true that we have had some processing delays. But the main thing is that the product you received is of excellent quality and we hope that this will compensate for our delays.
G
GUY J.
Rating: 5 out of 5
following a purchase from 12/09/2024
Fast delivery. Product conforms. Reasonable cost.
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Response from Balp France
Thank you for your positive feedback on our site. We hope to see you soon on our site for new purchases. Thank you again for your confidence.
P
Peter V.
Rating: 5 out of 5
following a purchase from 29/08/2024
Sword cases and knots were perfect.
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