Balp France consistently delivers on product quality, with many reviews praising the neat finishes, faithful engravings, and high-caliber craftsmanship of swords and cavalry sabers. Delivery is described as fast and reliable, with multiple mentions of on-time shipments, rapid processing, and careful, well-packaged delivery. Customer service and responsiveness shine through in examples of swift assistance, clear communication, and helpful problem-solving, often accompanied by eagerness to reorder or recommend the shop. Overall, the experience is characterized by impressive presentation, strong order fulfillment, and dependable support.
All reviews
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William T.
Rating: 5 out of 5
following a purchase from 11/10/2023
Easy to place order. The parcel arrived in perfect condition and perfectly on time.
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Response from Balp France
Thank you very much for your positive feedback! We are delighted that your order went well and that you received your parcel in good condition and on time. We are constantly striving to improve our services in order to better satisfy our customers. See you soon on our Balp France website!
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Nicolas et Bérengère H.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good, compliant and very fast delivery.
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Response from Balp France
Thank you very much for your positive review of our Balp France website! We are delighted that you were satisfied with your order and the speed of delivery. Customer satisfaction is very important to us and we are pleased to see that this is reflected in your experience with us. Please do not hesitate to come back to us if you have any further requests or needs. Thank you again for your trust and support.
V
vincent L.
Rating: 5 out of 5
following a purchase from 10/12/2023
Product conforms, fast delivery.
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Response from Balp France
Thank you very much for your positive review of our Balp France website! We are delighted that you are satisfied with your shopping experience with us and that you appreciated the conformity of the product as well as the speed of delivery. See you soon on our site!
J
Jean-Louis D.
Rating: 5 out of 5
following a purchase from 09/12/2023
Everything went smoothly. I was just surprised to receive a message informing me that my parcel had been delivered, even though it didn't arrive until the next day.
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Response from Balp France
Thank you for your positive feedback. Sometimes computer updates are faster than reality. Sorry for the inconvenience.
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Dominique J.
Rating: 5 out of 5
following a purchase from 02/10/2023
I am satisfied with the product (sword scabbard), however you should offer the customer 3 formulas 1) complete 2) without the scabbard holder 3) Leather only Cordially
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Response from Balp France
Thank you very much for your positive opinion and your suggestion. The difficulty we encounter is stock management and the multiplication of references. For production reasons, we currently prefer finished products for rapid delivery.
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Philippe B.
Rating: 5 out of 5
following a purchase from 22/11/2023
Very good customer service and good product.
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Response from Balp France
Thank you very much for your positive review. We are delighted that you appreciate our products and our customer service.
J
jean dominique S.
Rating: 5 out of 5
following a purchase from 22/11/2023
Satisfied Although the lanyard is longer than the original. No PB
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Response from Balp France
Thank you very much for your positive feedback.
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Béatrice F.
Rating: 5 out of 5
following a purchase from 21/11/2023
Very good contact by phone, very serious, fast and efficient. As described...I recommend
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Response from Balp France
Thank you very much. We are delighted that you found the contact and efficiency satisfactory. We really appreciate your feedback and hope to see you soon on our site.
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Guillaume C.
Rating: 5 out of 5
following a purchase from 20/11/2023
The order was exactly as described on the website. The engraving was very well done, and I received it within a few days. Everything was perfect and I highly recommend Balp France to anyone looking for this type of product.
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Response from Balp France
Thank you very much for your review ! We are delighted that you were satisfied with the product and service. We are happy to count you among our customers and we hope to see you soon.
N
Nicolas H.
Rating: 5 out of 5
following a purchase from 05/11/2023
Order as requested. Very neat engraving. The processing and dispatch of the item was extremely fast (ordered on Sunday; received on Tuesday). TOP.
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Response from Balp France
Thank you very much for your very positive feedback. We are honoured that your order was correct and that the engraving was very careful. We are delighted that the shipment arrived quickly. We look forward to serving you again!
M
Marc B.
Rating: 5 out of 5
following a purchase from 09/09/2023
Impeccable
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Response from Balp France
Thank you very much for your very positive review!
J
jean-baptiste T.
Rating: 5 out of 5
following a purchase from 08/11/2023
Very good Top quality
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Response from Balp France
Thank you very much for your positive feedback. We are delighted that you were satisfied with our products.
Y
Yannick L.
Rating: 5 out of 5
following a purchase from 01/11/2023
Order perfectly as requested and prompt delivery.
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Response from Balp France
Thank you very much, we are delighted that you were satisfied with your order and that delivery was quick.
M
MARIE L.
Rating: 5 out of 5
following a purchase from 28/08/2023
Top merchant, expert in his field, recommended telephone contact to check availability, fast and careful delivery. I recommend
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Response from Balp France
Thank you for your very positive review and your support! We are delighted that the quality of our service and our choice of products has satisfied you.
B
Benjamin P.
Rating: 5 out of 5
following a purchase from 21/10/2023
No problem. Good delivery time. Recommend!
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Response from Balp France
Thank you very much for your positive review! We are happy to hear that your delivery went well and that you recommend our site. We are delighted to have you as a customer!
H
HUGUES L.
Rating: 5 out of 5
following a purchase from 18/10/2023
Very satisfied with the speed of processing and shipping of my order. The sword, scabbard and engraving are of excellent quality. Thank you and congratulations to all the teams
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Response from Balp France
We are honored and proud that our products and services meet your expectations. We hope you enjoy your new purchase for many years to come. Thank you for your confidence.
P
PATRICK A.
Rating: 5 out of 5
following a purchase from 14/10/2023
perfect product and on-time delivery
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Response from Balp France
Thank you very much for your positive review. We are delighted that you liked the product and the delivery time. We hope to see you again soon.
J
Jean-Philippe C.
Rating: 5 out of 5
following a purchase from 13/10/2023
Following a problem with the retrieval of my parcels, Balp took care of the solution.
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Response from Balp France
Thank you very much for your feedback! We are delighted that you were satisfied with our ability to solve your problem.
B
Bernard D.
Rating: 5 out of 5
following a purchase from 13/10/2023
Order processed very quickly, received within 48 H quality product, serious service in a word remarkable!
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Response from Balp France
Thank you for your very positive feedback! We are very pleased that you were satisfied with our product and service.
M
Michel B.
Rating: 5 out of 5
following a purchase from 12/08/2023
Perfect
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Response from Balp France
Thank you very much, we're delighted you're satisfied!
T
Thierry G.
Rating: 4 out of 5
following a purchase from 10/08/2023
Top
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Response from Balp France
Thank you for your kind review. We are very pleased that you like our Balp France website. We hope you will continue to visit us.
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Bonnat R.
Rating: 5 out of 5
following a purchase from 09/08/2023
Very responsive staff
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Response from Balp France
Thank you very much for your positive review! We are delighted that you appreciated the efficiency of our staff.
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LUC P.
Rating: 5 out of 5
following a purchase from 07/10/2023
Rigorous follow-up and on-time delivery
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pierre D.
Rating: 5 out of 5
following a purchase from 23/09/2023
Very good
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Roland C.
Rating: 5 out of 5
following a purchase from 22/09/2023
Perfect service and order tracking.
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Patrick G.
Rating: 5 out of 5
following a purchase from 17/09/2023
quick service
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Nicolas G.
Rating: 5 out of 5
following a purchase from 18/07/2023
Serious company, I recommend it.
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Medhi Fabrice T.
Rating: 5 out of 5
following a purchase from 08/09/2023
Satisfied, prompt response and good listening skills
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Sébastien D.
Rating: 5 out of 5
following a purchase from 07/09/2023
Fast delivery and low price.
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RICHARD B.
Rating: 5 out of 5
following a purchase from 04/09/2023
SUPER PRODUIT MERCI
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Conde V.
Rating: 5 out of 5
following a purchase from 04/09/2023
Sehr gut
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Thierry H.
Rating: 5 out of 5
following a purchase from 29/08/2023
Order received fairly quickly, small quality problem with one of the items which was expressly resolved. Thank you all, and good luck...
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Response from Balp France
Thank you for your feedback. We are delighted that your order was delivered quickly. We are also pleased that the small quality issue was quickly resolved. We appreciate your trust and support and will continue to strive to provide quality service.
F
Francois S.
Rating: 5 out of 5
following a purchase from 31/08/2023
Fast
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Response from Balp France
Thank you very much for your positive feedback. It makes us happy that our site is fast and efficient!
M
Mark W.
Rating: 5 out of 5
following a purchase from 23/08/2023
Perfect, thank you.
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Response from Balp France
Thank you very much for your positive review! We're glad you like our site!
D
Dominic B.
Rating: 5 out of 5
following a purchase from 21/08/2023
Very positive experience.
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Response from Balp France
Thank you for your very positive review. We are pleased that your experience with Balp France was very positive. We thank you for your time and trust.
S
Sébastien L.
Rating: 5 out of 5
following a purchase from 13/08/2023
Very satisfied with the product. However, the transport service is of poor quality.
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Response from Balp France
Thank you for your comments. The month of August doesn't help, so we've passed on the information to the carrier. We apologize for any delays beyond our control.
G
guillaume G.
Rating: 5 out of 5
following a purchase from 13/08/2023
Super fast thank you very much
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Response from Balp France
Thank you for your comments, which only serve to motivate our teams. We look forward to hearing from you.
J
Jean G.
Rating: 5 out of 5
following a purchase from 31/07/2023
Perfect
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Response from Balp France
We are very happy that you have appreciated our services and that you consider it perfect. We hope to see you again soon!
J
JEAN-LUC L.
Rating: 5 out of 5
following a purchase from 31/07/2023
Satisfied
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Response from Balp France
Thank you very much for your 5/5 rating and your satisfactory review.
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Hermann L.
Rating: 2 out of 5
following a purchase from 24/07/2023
Delivery was far too expensive. What's more, having taken part in Triomphe 2023, the Balp stand that was exhibiting didn't sell any items. Very disappointed
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Response from Balp France
Hello, we are following up your rating which seems to have no direct reason with our products or service. Concerning the delivery price, we only apply the postal rates and cannot be held responsible for these rates. On the other hand, the charges are displayed before final order confirmation and you can refuse them and not order. Concerning participation in the 2023 triumph, we were not present, only our representatives, and we had never planned any sales or announced any sales for this occasion. We would therefore ask you to reconsider your rating, which unfairly penalizes us. Thank you for your understanding.
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