9.1/10
★★★★★
based on 1922 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Hello, I am extremely disappointed with my order, there is a dispute and a week after my request, no response from you, it is really disappointing...

User icon
Lisa N.
purchased on 11/08/2025
Translated review
3 /5
★★★☆☆

Please claim the package from the carrier or delivery service! Photos are available via email! Do not hesitate to contact us if you have any questions. Best regards, Bianca

User icon
Bianca K.
purchased on 07/08/2025
Translated review
3 /5
★★★☆☆

Product as described, but the delivery was promised within 24 to 48 hours and I received it much later. I had to give another gift for a birthday. I couldn't imagine arriving empty-handed.

User icon
Flora M.
purchased on 09/07/2025
Translated review
2 /5
★★☆☆☆

Poor quality, I sent a message and got no response.

User icon
Laurene P.
purchased on 03/07/2025
Translated review
2 /5
★★☆☆☆

Broken arrival

User icon
Patrick L.
purchased on 24/05/2025
Translated review
Answer from BBG DECO DE HEROS
Hello Patrick,
We are sorry for this experience.
Have you contacted our team? Have you sent any photos?
On our side, we have no record of your message.
We can replace, refund, etc.

Keep us updated.

The Deco team of Heroes
3 /5
★★★☆☆

Beautiful product but it peels off by itself

User icon
Aurelie G.
purchased on 17/04/2025
Translated review
Answer from BBG DECO DE HEROS
Hello Aurélie
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces

They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.

See you soon.
The Deco team of Heroes
2 /5
★★☆☆☆

Hello, 75€ for a cardboard Cars car that will only be used for 1 event, the cardboard is really too fragile, it's not worth it...

User icon
Anais A.
purchased on 01/04/2025
Translated review
Answer from BBG DECO DE HEROS
Hello Anaïs, Thank you for taking the time to publish your review, even if it is not very favorable to us ;+) The DISNEY CARS cardboard figure is a licensed product. The price includes what goes to Disney, what goes to the manufacturer (cost of the product), and the import cost from the UK (customs, etc.). All of this means that this product - which will soon be permanently out of stock - represents a high cost. Cardboard figures can be used for several events (birthdays, etc.) and be a permanent decoration. See you soon. The Deco de Héros team
3 /5
★★★☆☆

I did not receive the package on time 24/48h as indicated on the site.

User icon
Emilie R.
purchased on 28/02/2025
Translated review
Answer from BBG DECO DE HEROS
Hello Emilie, We have noted your feedback. However, as you have seen on all pages of our site, the deadlines are indicative. Our carriers do not guarantee the 24/48h timeframe. See you soon. The Deco de Héros team
2 /5
★★☆☆☆

Not enough choice in characters and for cardboard, it's still quite expensive.

User icon
Armand F.
purchased on 09/02/2025
Translated review
Answer from BBG DECO DE HEROS
Hello Armand, We have noted your message. We offer over 2000 cardboard cutouts/figures/signs. We add more regularly. You are not just buying cardboard, but you also pay for the license (Disney, etc.) as well as other fees. You can ask a printer for the price they could offer for creating a figure of the character Mister T. You would be surprised by the price. Best regards, The Deco de Héros team
3 /5
★★★☆☆

One product missing from my order

User icon
Arnaud V.
purchased on 21/12/2024
Translated review
2 /5
★★☆☆☆

Desired product not available and this was not indicated on the site. After calling a salesperson, I chose another model. Delivery date not respected, postponed twice by the delivery person to finally leave my package in a relay.

User icon
Dany M.
purchased on 11/12/2024
Translated review
2 /5
★★☆☆☆

Be careful when they tell you delivery in 58h. Package arrived after the event date. Otherwise, the figurine is great

User icon
Mairam D.
purchased on 04/12/2024
Translated review
Answer from BBG DECO DE HEROS
Hello Mariame You ordered on 4/12 at 1:30 PM. Your order was shipped the next day. It is written on all our pages, the deadlines are not GUARANTEED. They are indicative. Best regards. The Deco de Héros team
2 /5
★★☆☆☆

For the price, I expect the product to be flawless. I am not returning it because it's a Saint Nicholas gift.. but the table tray is damaged.

User icon
Sarah P.
purchased on 19/11/2024
Translated review
3 /5
★★★☆☆

I would have given 5 stars if, due to a delivery error, I hadn't had to cancel my plans. Too bad

User icon
Lydie F.
purchased on 02/11/2024
Translated review
3 /5
★★★☆☆

Very nice but expensive for simple cardboard....

User icon
Marie-christine C.
purchased on 01/11/2024
Translated review
2 /5
★★☆☆☆

Still waiting for my order from 10/16, really not respected deadline

User icon
Isabelle P.
purchased on 16/10/2024
Translated review
3 /5
★★★☆☆

Hello, I am disappointed in the sense that the item received is not the one ordered. I asked if the umbrella was still suitable and fortunately it was, otherwise I would not have been on time for the child's birthday.

User icon
Claire D.
purchased on 13/10/2024
Translated review
2 /5
★★☆☆☆

No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.

User icon
Florence G.
purchased on 09/10/2024
Translated review
2 /5
★★☆☆☆

Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me

User icon
Mélanie C.
purchased on 06/10/2024
Translated review
Answer from BBG DECO DE HEROS
Hello Mélanie
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.

Our team will also contact you.

Best regards.
The Héros Deco team
2 /5
★★☆☆☆

The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.

User icon
Axelle L.
purchased on 04/10/2024
Translated review
3 /5
★★★☆☆

Delivery was perfect, received the next day, very beautiful wallpaper. However, the seams do not match at all, which is really a shame.

User icon
Gwendoline N.
purchased on 19/09/2024
Translated review
2 /5
★★☆☆☆

Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌

User icon
Kevin M.
purchased on 10/09/2024
Translated review
2 /5
★★☆☆☆

The wallpaper was creased on one side

User icon
Beatrice F.
purchased on 05/09/2024
Translated review
3 /5
★★★☆☆

The contents of the purchased pack do not match the photo but the description, which is misleading.

User icon
Karine J.
purchased on 29/07/2024
Translated review
2 /5
★★☆☆☆

I received the wallpaper that was presented as a poster. I did not receive the glue that was supposedly provided as indicated in the description. No installation details. Nice wallpaper, fast shipping. Despite having contacted Déco de héros, no response from them.

User icon
Clouard O.
purchased on 24/07/2024
Translated review
3 /5
★★★☆☆

Very good

User icon
Pascal C.
purchased on 17/07/2024
Translated review
3 /5
★★★☆☆

A bit long, the deadlines of 24 to 48 hours were not respected but the items are very good

User icon
Michèle M.
purchased on 03/07/2024
Translated review
Answer from BBG DECO DE HEROS
Hello Michèle, Thank you for your message. In your order, there was an item deliverable within 10 days as it was being restocked. We must wait for the order to be complete to ship it. Even if the other items were immediately available. See you soon. The Héros Deco team
2 /5
★★☆☆☆

Received damaged order, I am waiting for a response following my complaint, best regards

User icon
Christine C.
purchased on 11/07/2024
Translated review
2 /5
★★☆☆☆

Very good product but took more than a week to arrive! So my daughter didn't get them for her birthday, really disappointed. Aside from that, good quality of the fabric as well as the design.

User icon
Jerome G.
purchased on 10/07/2024
Translated review
Answer from BBG DECO DE HEROS
Hello Jérôme, You ordered on the afternoon of July 10. Your order arrived on July 16. As a reminder, standard delivery times are indicative. They are not guaranteed. For any delivery with a date imperative, it is necessary to prefer express mode or call us so we can check with you. Thank you for your understanding. The Héros Deco team
3 /5
★★★☆☆

There was an error in the order.

User icon
Jenny A.
purchased on 16/05/2024
Translated review
Answer from BBG DECO DE HEROS
Hello Jenny, Did you contact our team regarding the error you mentioned? We usually respond quickly to requests. See you soon. The Héros decoration team.
2 /5
★★☆☆☆

Delivery too long

User icon
Quentin B.
purchased on 07/04/2024
Translated review
Answer from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.

See you soon.
The Déco de Héros team
3 /5
★★★☆☆

The mask does not match the photo

User icon
Melanie G.
purchased on 05/04/2024
Translated review
Answer from BBG DECO DE HEROS
Hello Mélanie

We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.

Best regards
The Déco de Héros team
3 /5
★★★☆☆

My package took 1 month to be delivered, very good quality.

User icon
Véronique D.
purchased on 05/03/2024
Translated review
Answer from BBG DECO DE HEROS
Thank you for your feedback, Véronique. We apologize for the delivery delay, we are doing our best to improve our timelines. In any case, we are glad that you are satisfied with the quality of our product. Thank you for your trust.
3 /5
★★★☆☆

Everything was in accordance with the description.

User icon
Delphine B.
purchased on 09/02/2024
Translated review
3 /5
★★★☆☆

Hello Maguy, Thank you for your message. You ordered Frozen stickers and paid the lowest price with us, which is €4.90. The cost of shipping tends to increase every year. We do our best to contain this cost, even if some sellers make it free, which we refuse to do. We respect the work of the delivery people. And as we say from our Alps, 'every job deserves a salary' 😉 Thank you for your understanding. The Héros Decoration Team.

User icon
Maguy N.
purchased on 07/02/2024
Translated review
Answer from BBG DECO DE HEROS
Satisfied with my order.
2 /5
★★☆☆☆

Perfect. Thank you.

User icon
Céline L.
purchased on 18/01/2024
Translated review
3 /5
★★★☆☆

The wallpaper joints are not good... For the price, it leaves something to be desired

User icon
Graziella P.
purchased on 12/12/2023
Translated review
Answer from BBG DECO DE HEROS
Hello Graziella, We have noted your message. This item is one of our bestsellers. The wallpapers are all printed and cut industrially. It is the customer's responsibility to check before applying the glue. Did you check that the strips (panels) were compliant? Once the glue is applied, we cannot assist you. Each wallpaper has its own installation protocol which is indicated in the installation manual provided. Best regards. The Héros Deco team
3 /5
★★★☆☆

I received the package, but one of the items has stains that are not attributable to your store as this item is under plastic.

User icon
Denis A.
purchased on 01/12/2023
Translated review
3 /5
★★★☆☆

Miraculous box that will break at the opening on the first day. And the plastic glasses have labels on them that peel off. I do not recommend at all

User icon
Laura D.
purchased on 09/11/2023
Translated review
2 /5
★★☆☆☆

The model is good one piece but it is not the reference I ordered. I kept it because this one is also beautiful. But it is still a shame not to receive the right item

User icon
Sylvie L.
purchased on 16/11/2023
Translated review