★★★★★
based on 1922 reviews published
Latest neutral customer reviews
Hello, I am extremely disappointed with my order, there is a dispute and a week after my request, no response from you, it is really disappointing...
Please claim the package from the carrier or delivery service! Photos are available via email! Do not hesitate to contact us if you have any questions. Best regards, Bianca
Product as described, but the delivery was promised within 24 to 48 hours and I received it much later. I had to give another gift for a birthday. I couldn't imagine arriving empty-handed.
Poor quality, I sent a message and got no response.
Broken arrival
We are sorry for this experience.
Have you contacted our team? Have you sent any photos?
On our side, we have no record of your message.
We can replace, refund, etc.
Keep us updated.
The Deco team of Heroes
Beautiful product but it peels off by itself
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
Hello, 75€ for a cardboard Cars car that will only be used for 1 event, the cardboard is really too fragile, it's not worth it...
I did not receive the package on time 24/48h as indicated on the site.
Not enough choice in characters and for cardboard, it's still quite expensive.
One product missing from my order
Desired product not available and this was not indicated on the site. After calling a salesperson, I chose another model. Delivery date not respected, postponed twice by the delivery person to finally leave my package in a relay.
Be careful when they tell you delivery in 58h. Package arrived after the event date. Otherwise, the figurine is great
For the price, I expect the product to be flawless. I am not returning it because it's a Saint Nicholas gift.. but the table tray is damaged.
I would have given 5 stars if, due to a delivery error, I hadn't had to cancel my plans. Too bad
Very nice but expensive for simple cardboard....
Still waiting for my order from 10/16, really not respected deadline
Hello, I am disappointed in the sense that the item received is not the one ordered. I asked if the umbrella was still suitable and fortunately it was, otherwise I would not have been on time for the child's birthday.
No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.
Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.
Delivery was perfect, received the next day, very beautiful wallpaper. However, the seams do not match at all, which is really a shame.
Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌
The wallpaper was creased on one side
The contents of the purchased pack do not match the photo but the description, which is misleading.
I received the wallpaper that was presented as a poster. I did not receive the glue that was supposedly provided as indicated in the description. No installation details. Nice wallpaper, fast shipping. Despite having contacted Déco de héros, no response from them.
Very good
A bit long, the deadlines of 24 to 48 hours were not respected but the items are very good
Received damaged order, I am waiting for a response following my complaint, best regards
Very good product but took more than a week to arrive! So my daughter didn't get them for her birthday, really disappointed. Aside from that, good quality of the fabric as well as the design.
There was an error in the order.
Delivery too long
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
The mask does not match the photo
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
My package took 1 month to be delivered, very good quality.
Everything was in accordance with the description.
Hello Maguy, Thank you for your message. You ordered Frozen stickers and paid the lowest price with us, which is €4.90. The cost of shipping tends to increase every year. We do our best to contain this cost, even if some sellers make it free, which we refuse to do. We respect the work of the delivery people. And as we say from our Alps, 'every job deserves a salary' 😉 Thank you for your understanding. The Héros Decoration Team.
Perfect. Thank you.
The wallpaper joints are not good... For the price, it leaves something to be desired
I received the package, but one of the items has stains that are not attributable to your store as this item is under plastic.
Miraculous box that will break at the opening on the first day. And the plastic glasses have labels on them that peel off. I do not recommend at all
The model is good one piece but it is not the reference I ordered. I kept it because this one is also beautiful. But it is still a shame not to receive the right item