/10
★★★★★
based on 1833 reviews published
★★★★★
based on 1833 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Broken arrival
Patrick L.
purchased on 24/05/2025
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Answer from BBG DECO DE HEROS
Hello Patrick,
We are sorry for this experience.
Have you contacted our team? Have you sent any photos?
On our side, we have no record of your message.
We can replace, refund, etc.
Keep us updated.
The Deco team of Heroes
We are sorry for this experience.
Have you contacted our team? Have you sent any photos?
On our side, we have no record of your message.
We can replace, refund, etc.
Keep us updated.
The Deco team of Heroes
3
/5
★★★☆☆
Beautiful product but it peels off by itself
Aurelie G.
purchased on 17/04/2025
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Answer from BBG DECO DE HEROS
Hello Aurélie
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
2
/5
★★☆☆☆
Hello, 75€ for a cardboard Cars car that will only be used for 1 event, the cardboard is really too fragile, it's not worth it...
Anais A.
purchased on 01/04/2025
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Answer from BBG DECO DE HEROS
Hello Anaïs, Thank you for taking the time to publish your review, even if it is not very favorable to us ;+) The DISNEY CARS cardboard figure is a licensed product. The price includes what goes to Disney, what goes to the manufacturer (cost of the product), and the import cost from the UK (customs, etc.). All of this means that this product - which will soon be permanently out of stock - represents a high cost. Cardboard figures can be used for several events (birthdays, etc.) and be a permanent decoration. See you soon. The Deco de Héros team
3
/5
★★★☆☆
I did not receive the package on time 24/48h as indicated on the site.
Emilie R.
purchased on 28/02/2025
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Answer from BBG DECO DE HEROS
Hello Emilie, We have noted your feedback. However, as you have seen on all pages of our site, the deadlines are indicative. Our carriers do not guarantee the 24/48h timeframe. See you soon. The Deco de Héros team
2
/5
★★☆☆☆
Not enough choice in characters and for cardboard, it's still quite expensive.
Armand F.
purchased on 09/02/2025
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Answer from BBG DECO DE HEROS
Hello Armand, We have noted your message. We offer over 2000 cardboard cutouts/figures/signs. We add more regularly. You are not just buying cardboard, but you also pay for the license (Disney, etc.) as well as other fees. You can ask a printer for the price they could offer for creating a figure of the character Mister T. You would be surprised by the price. Best regards, The Deco de Héros team
3
/5
★★★☆☆
One product missing from my order
Arnaud V.
purchased on 21/12/2024
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2
/5
★★☆☆☆
Desired product not available and this was not indicated on the site. After calling a salesperson, I chose another model. Delivery date not respected, postponed twice by the delivery person to finally leave my package in a relay.
Dany M.
purchased on 11/12/2024
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2
/5
★★☆☆☆
Be careful when they tell you delivery in 58h. Package arrived after the event date. Otherwise, the figurine is great
Mairam D.
purchased on 04/12/2024
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Answer from BBG DECO DE HEROS
Hello Mariame You ordered on 4/12 at 1:30 PM. Your order was shipped the next day. It is written on all our pages, the deadlines are not GUARANTEED. They are indicative. Best regards. The Deco de Héros team
2
/5
★★☆☆☆
For the price, I expect the product to be flawless. I am not returning it because it's a Saint Nicholas gift.. but the table tray is damaged.
Sarah P.
purchased on 19/11/2024
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3
/5
★★★☆☆
I would have given 5 stars if, due to a delivery error, I hadn't had to cancel my plans. Too bad
Lydie F.
purchased on 02/11/2024
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3
/5
★★★☆☆
Very nice but expensive for simple cardboard....
Marie-christine C.
purchased on 01/11/2024
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2
/5
★★☆☆☆
Still waiting for my order from 10/16, really not respected deadline
Isabelle P.
purchased on 16/10/2024
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3
/5
★★★☆☆
Hello, I am disappointed in the sense that the item received is not the one ordered. I asked if the umbrella was still suitable and fortunately it was, otherwise I would not have been on time for the child's birthday.
Claire D.
purchased on 13/10/2024
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2
/5
★★☆☆☆
No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.
Florence G.
purchased on 09/10/2024
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2
/5
★★☆☆☆
Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me
Mélanie C.
purchased on 06/10/2024
Translated review
Answer from BBG DECO DE HEROS
Hello Mélanie
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
2
/5
★★☆☆☆
The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.
Axelle L.
purchased on 04/10/2024
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3
/5
★★★☆☆
Delivery was perfect, received the next day, very beautiful wallpaper. However, the seams do not match at all, which is really a shame.
Gwendoline N.
purchased on 19/09/2024
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2
/5
★★☆☆☆
Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌
Kevin M.
purchased on 10/09/2024
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2
/5
★★☆☆☆
The wallpaper was creased on one side
Beatrice F.
purchased on 05/09/2024
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3
/5
★★★☆☆
The contents of the purchased pack do not match the photo but the description, which is misleading.
Karine J.
purchased on 29/07/2024
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2
/5
★★☆☆☆
I received the wallpaper that was presented as a poster. I did not receive the glue that was supposedly provided as indicated in the description. No installation details. Nice wallpaper, fast shipping. Despite having contacted Déco de héros, no response from them.
Clouard O.
purchased on 24/07/2024
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3
/5
★★★☆☆
Very good
Pascal C.
purchased on 17/07/2024
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3
/5
★★★☆☆
A bit long, the deadlines of 24 to 48 hours were not respected but the items are very good
Michèle M.
purchased on 03/07/2024
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Answer from BBG DECO DE HEROS
Hello Michèle, Thank you for your message. In your order, there was an item deliverable within 10 days as it was being restocked. We must wait for the order to be complete to ship it. Even if the other items were immediately available. See you soon. The Héros Deco team
2
/5
★★☆☆☆
Received damaged order, I am waiting for a response following my complaint, best regards
Christine C.
purchased on 11/07/2024
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2
/5
★★☆☆☆
Very good product but took more than a week to arrive! So my daughter didn't get them for her birthday, really disappointed. Aside from that, good quality of the fabric as well as the design.
Jerome G.
purchased on 10/07/2024
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Answer from BBG DECO DE HEROS
Hello Jérôme, You ordered on the afternoon of July 10. Your order arrived on July 16. As a reminder, standard delivery times are indicative. They are not guaranteed. For any delivery with a date imperative, it is necessary to prefer express mode or call us so we can check with you. Thank you for your understanding. The Héros Deco team
3
/5
★★★☆☆
There was an error in the order.
Jenny A.
purchased on 16/05/2024
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Answer from BBG DECO DE HEROS
Hello Jenny, Did you contact our team regarding the error you mentioned? We usually respond quickly to requests. See you soon. The Héros decoration team.
2
/5
★★☆☆☆
Delivery too long
Quentin B.
purchased on 07/04/2024
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Answer from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
3
/5
★★★☆☆
The mask does not match the photo
Melanie G.
purchased on 05/04/2024
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Answer from BBG DECO DE HEROS
Hello Mélanie
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
3
/5
★★★☆☆
My package took 1 month to be delivered, very good quality.
Véronique D.
purchased on 05/03/2024
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Answer from BBG DECO DE HEROS
Thank you for your feedback, Véronique. We apologize for the delivery delay, we are doing our best to improve our timelines. In any case, we are glad that you are satisfied with the quality of our product. Thank you for your trust.
3
/5
★★★☆☆
Everything was in accordance with the description.
Delphine B.
purchased on 09/02/2024
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