/10
★★★★★
based on 1833 reviews published
★★★★★
based on 1833 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I never received the order.
Sandrine B.
purchased on 22/12/2024
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1
/5
★☆☆☆☆
Delivery times exceeded without any order progress tracking. No response to the email sent and when we call, it's the voicemail of a company with a different name. I will never order from there again.
Andréanne C.
purchased on 02/12/2024
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Answer from BBG DECO DE HEROS
Hello Andréanne
We are sorry for this experience. Your order was delivered 4 days late (14 working days instead of the 10 announced). The packages stayed exceptionally longer at customs, which explains this delay. Regarding the messages, we usually respond to all messages. We have no record of your message.
The voicemail works very well. If you had left a message, we would have called you back. Best wishes. The Déco de Héros team
We are sorry for this experience. Your order was delivered 4 days late (14 working days instead of the 10 announced). The packages stayed exceptionally longer at customs, which explains this delay. Regarding the messages, we usually respond to all messages. We have no record of your message.
The voicemail works very well. If you had left a message, we would have called you back. Best wishes. The Déco de Héros team
1
/5
★☆☆☆☆
Musical toy, not even unwrapped and it derails. The music skips but since my child is autistic and cannot wait, unfortunately, for a half-broken toy. Expensive for a 20 cm Hello Kitty plush.
Boutouar F.
purchased on 06/12/2024
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Answer from BBG DECO DE HEROS
Hello Faical
Your message is incomprehensible. When there is a problem, customers contact us directly. Why didn't you do that? Why mention your autistic child? Please avoid discussing your private life. Prefer physical stores if the internet doesn't suit you. Best regards. The Déco de Héros team
Your message is incomprehensible. When there is a problem, customers contact us directly. Why didn't you do that? Why mention your autistic child? Please avoid discussing your private life. Prefer physical stores if the internet doesn't suit you. Best regards. The Déco de Héros team
1
/5
★☆☆☆☆
Received the material after the party..
Alain R.
purchased on 09/11/2024
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1
/5
★☆☆☆☆
Order not received, no refund made
Jérémy R.
purchased on 09/10/2024
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1
/5
★☆☆☆☆
You let us order and pay, after several reminders we inform you that they did not have it in stock and are waiting to receive it again... so it is indeed the longest delivery in the world, more than 3 weeks before receiving my order
Daniela D.
purchased on 19/09/2024
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1
/5
★☆☆☆☆
Catastrophic from start to finish
Stephen P.
purchased on 22/08/2024
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Answer from BBG DECO DE HEROS
Hello Stephen
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
1
/5
★☆☆☆☆
I haven't received my package yet and I have no idea about the delivery
Oumaima C.
purchased on 03/10/2024
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1
/5
★☆☆☆☆
Package not received and emails went unanswered.
Mina D.
purchased on 29/07/2024
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1
/5
★☆☆☆☆
Order not received. It's just disappointing for a first experience with the brand.
Hervé B.
purchased on 29/08/2024
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Answer from BBG DECO DE HEROS
Hello Hervé, we are sincerely sorry that your order was not received. We do everything we can to satisfy our customers and will take your comments into account to improve our service. We hope to have the opportunity to show you a better experience in the future. Thank you for your understanding.
1
/5
★☆☆☆☆
Delivery did not meet deadlines.
Vanessa L.
purchased on 20/08/2024
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Answer from BBG DECO DE HEROS
Hello Vanessa, thank you for your feedback. We are sorry that the delivery did not meet your expectations in terms of deadlines. We take your comments into account to improve our service. Thank you for your understanding and support for BBG DECO DE HEROS.
1
/5
★☆☆☆☆
I never received my package. School bag ordered on the 15th, it is now August 27 and still not delivered to GLS... really disappointed.
Amandine O.
purchased on 15/08/2024
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Answer from BBG DECO DE HEROS
Dear Amandine, we are sincerely sorry for this prolonged delivery delay. We are doing everything we can to get your order to you as soon as possible. We thank you for your patience and understanding. We hope that your school bag will please you once in your possession. Please feel free to contact us if you need more information. Have a nice day. The BBG DECO DE HEROS team.
1
/5
★☆☆☆☆
Order accepted and 'shipped' but not updated on the GLS site, I send a message to customer service who tells me that the order cannot be processed to my country. If I hadn't sent a message, I wouldn't have been notified, I ask for a quote for shipping costs to my country but no more response. Very unfortunate and disappointed, a refund will be requested.
Amélie D.
purchased on 15/07/2024
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Answer from BBG DECO DE HEROS
Hello Amélie, In the end, there was no refund. 😉 The package was indeed delivered. You are in the Drom (overseas territories). And we must make a quote for each customer. Because shipping costs are very expensive. Thank you and see you soon. The team at Bbg deco-de-heros.com
1
/5
★☆☆☆☆
The wallpapers bubbled as soon as I started to lay them. I respected the amount of glue and the waiting time. The result is ugly. Too bad because the patterns are very pretty.
Sophie T.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
The elastic came off the tape after 3 manipulations.. it's not very serious because I was able to fix it (I wasn't away from home) but for the price....
Caroline H.
purchased on 27/06/2024
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Answer from BBG DECO DE HEROS
Hello Caroline
Thank you for taking the time to post your message. Is it the glue or the elastic that tore? Can you send us photos so we can understand? Regarding the price, we remind you that these items are made in France, and that part of the work is entrusted to an ESAT. Here’s the definition: The ESAT: Establishment and service of assistance through work is a structure that allows people with disabilities to engage in professional activity while benefiting from medical-social and educational support in a protected environment. Thank you for your understanding. The Hero Deco team
Thank you for taking the time to post your message. Is it the glue or the elastic that tore? Can you send us photos so we can understand? Regarding the price, we remind you that these items are made in France, and that part of the work is entrusted to an ESAT. Here’s the definition: The ESAT: Establishment and service of assistance through work is a structure that allows people with disabilities to engage in professional activity while benefiting from medical-social and educational support in a protected environment. Thank you for your understanding. The Hero Deco team
1
/5
★☆☆☆☆
Order damaged and refund not processed.
Marion F.
purchased on 10/05/2024
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Answer from BBG DECO DE HEROS
Hello Marion, You indicated that the cardboard Minnie figurine was damaged. We asked you for several photos to verify (photo of the packaging, photo of the figurine in its original packaging, photos of the carrier's label, etc.). You told us that you had thrown away the packaging. And that you did not have any photos to send us. Without these photos, we cannot assist you. Thank you for your understanding. The Héros decoration team.
1
/5
★☆☆☆☆
Sticker folded all the brands impossible to apply.
Maryse M.
purchased on 09/05/2024
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Answer from BBG DECO DE HEROS
Hello Maryse, We have received the photos. The sticker was folded during transport. But this does not prevent application, as once applied, the fold marks should no longer be visible. Best regards. The Héros decoration team.
1
/5
★☆☆☆☆
I did not receive the item I ordered, I received another one.
Lasri S.
purchased on 02/04/2024
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Answer from BBG DECO DE HEROS
Hello Sarah, We have received your message. If you remember, we contacted you because you had placed two orders for the same item (one order on our site and the other on Manomano). However, we only had one copy of this item and the system could not update on Manomano in time. We had agreed on a replacement solution. That is why we do not understand your message. We will contact you to understand. Best regards, The Héros decoration team.
1
/5
★☆☆☆☆
Delivery in 48h, I received it 1 week later, no response to the email, quality of the products unsatisfactory, a refund request not even recorded, I do not recommend this site.
Christelle V.
purchased on 26/04/2024
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Answer from BBG DECO DE HEROS
Hello Christelle, You placed an order on Saturday night. Your order was processed on Monday. In between, there is a public holiday (May 1st). You paid for standard delivery 24/48h on working days. As indicated, these times are indicative and not guaranteed. When there is an urgency, our customers call us or choose an Express shipping solution (Chronopost). Thank you. The Héros decoration team.
1
/5
★☆☆☆☆
Order probably reshipped without notification
Noé M.
purchased on 31/03/2024
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Answer from BBG DECO DE HEROS
Hello Noé
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
1
/5
★☆☆☆☆
I am still waiting for my refund for a service I did not receive.
Lilo C.
purchased on 29/03/2024
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Answer from BBG DECO DE HEROS
Hello Lilo
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
1
/5
★☆☆☆☆
The ordered item does not match the photo on the site. Very disappointed with my purchase.
Mahmoud D.
purchased on 26/03/2024
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Answer from BBG DECO DE HEROS
Hello Mahmoud
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
1
/5
★☆☆☆☆
Not satisfied
Rahamatou A.
purchased on 25/03/2024
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Answer from BBG DECO DE HEROS
Hello Rahamatou
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
1
/5
★☆☆☆☆
Fast delivery and well packaged. I am delighted.
Yannick P.
purchased on 17/02/2024
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1
/5
★☆☆☆☆
Hello Mélanie, We are sorry for this experience. What do you mean by got wet? Was the package wet? Can you please send us photos? Our team will get back to you. Thank you. The Héros Decoration Team.
Mélanie H.
purchased on 09/02/2024
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Answer from BBG DECO DE HEROS
Fast shipping, item as described, very responsive exchange via email, thank you!
1
/5
★☆☆☆☆
Fast shipping, product matching the order, however the cuts trim part of the photo.
Gwanaelle D.
purchased on 04/02/2024
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1
/5
★☆☆☆☆
Hello Lydie, You ordered on a Wednesday evening, your item was delivered on Monday. You did not choose the express mode of Chronopost, but the 24/48 working days solution (weekends do not count) by GLS. The contract was therefore respected. There is no delay. You should have chosen the Express delivery solution with Chronopost to receive your Alice figurine in time for your event. See you soon. The Héros Decoration Team
Lydie P.
purchased on 31/01/2024
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Answer from BBG DECO DE HEROS
Very good.
1
/5
★☆☆☆☆
I recommend.
Floriane I.
purchased on 01/02/2024
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1
/5
★☆☆☆☆
Not at all satisfied with the quality of the products. I strongly advise against it. The site says cotton, while in reality, it is not true.
Alexandra I.
purchased on 18/01/2024
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1
/5
★☆☆☆☆
Order received damaged and I paid Chronopost fees while I had to go pick up the package myself at the sorting center.....
Anissa E.
purchased on 16/01/2024
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