★★★★★
based on 1925 reviews published
Latest negative customer reviews
Nothing to say, it's impeccable
Disappointed with the quality of the fabric. Well, if we can call it fabric
My order was incomplete.
We have seen together. The Britney Spears figure arrived on time.
The masks were shipped from our manufacturer. Unfortunately, the Post did not find your association's mailbox. That is why the Britney Spears masks were returned to us in Voiron.
See you soon.
The Deco team from Heroes
We were not delivered and despite our follow-up, no response. The merchandise has however been paid in advance
An order with a name and address error which means I did not receive my order and the site is not refunding me
More than a month late. I had to write to the seller for them to finally send my order!
.
Announced a delay of 48h and received after 1 week, super no gift for a birthday.....
I paid for two items and only received one. I sent an email and received no response.
I have not received my package
I did not receive the correct item and no response to my request!
Thin wallpaper and the joints are not harmonious. Finally, the overlapping joint system gives a really unesthetic result. Very disappointed with the outcome.
I give 1 star out of obligation but this site deserves none. After several attempts to contact, I still have not received my order or any response from them. Really very disappointed
My credit card was charged and a week later, I had to call to find out why my order hadn't been shipped.
We spoke on the phone.
Our bank informed us that the payment country was Cyprus.
You previously attempted to pay and the chosen country of origin was Saudi Arabia.
Our bank advised us to wait to ensure that the transaction was compliant with their requirements. This is an unusual process for us.
Hence this delay.
Best regards.
The Héros Deco Team
Order still not received.
You ordered an item deliverable in 10 working days.
The package has been shipped, it will be delivered to you tomorrow, Tuesday, July 3rd.
Check the carrier's tracking to follow the delivery.
See you soon
The Héros Deco Team
Still not delivered.
You ordered cardboard figurines, some of which were deliverable within 10 working days.
Your package is on its way, it will be delivered tomorrow, Tuesday, July 4th. The deadline will have been respected.
Have you contacted our team?
Thank you.
The Héros Deco Team.
I received my package 10 days late and on top of that it was completely damaged. I contacted the store and was promised that a gesture would be made, unfortunately, I am still waiting... I will not reorder, sorry.
You ordered a cardboard figurine of Niall Horan deliverable within 10 working days. You received it within 9 working days. There is no delay.
We offered you a €10 discount to compensate for the crease noted after delivery.
Keep us updated.
The Héros Deco Team
The time between ordering and preparing it is way too long and extends the delivery time accordingly. Too bad, because the merchandise is TOP and the delivery was perfect. Thank you for your service and long life to BBG DECO DE HEROS
We have noted your message. There was a slight delay in the delivery of this Funny Little Bugs plush toy, which was delivered to you one day late.
Sorry for this experience.
See you soon.
The Héros Deco Team
Lying by saying that the order is out for delivery when you hadn't even sent it because your printer was broken. Honesty is better than lying. It goes down better.
You ordered two cardboard masks of Michelle and Barack OBAMA.
We were transparent in telling you that our supplier's printer in France had a technical issue. This caused a delay in delivery.
We usually deliver to our customers within 24/48 hours or 10 working days.
Unfortunately, this time, this event beyond our control meant we did not fulfill our commitment. Everything has since returned to normal, and we have fully refunded you.
We apologize for this experience.
Our team is at your disposal.
Best regards.
The Héros Deco Team
I went to pick up my package just delivered today. The envelope was damaged and the mask in a pitiful state. Shameful.
Order placed on April 25 and 3 weeks later still nothing received!!! Very disappointed
Order placed twelve days ago. No delivery and no response from customer service.
Withdrawal taken from the account on the day of purchase, and still no delivery after 15 days ................... bad experience!
The package arrived much later than expected and after the event for which I had placed the order. I am very disappointed
Stay away from the stickers. Cut in any way... the unicorn in 3 pieces, not the same colors so you can clearly see the 3 pieces once installed...
I still have not received my order.
I found my package. The delivery person had dropped it off at Montroc with some secondary residents. Luckily they are honest people and they came to spend the end of year holidays in their second home in Chamonix.
No tracking and no item received after almost a month of ordering. It's simply pathetic!
We are sorry for this experience. Our supplier encountered an exceptional delay.
As mentioned, our team will send you a promo code to compensate for this delay.
Thank you.
I bought a large Spiderman for my children's room and I am happy with it. I bought smaller Spidey ones and I am very disappointed because they don't stick, they peel off every day. I think I will remove them.
We regret this experience.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
I ordered a display and the site clearly stated: delivery within 48 hours for this product. I had to wait 2 weeks. Knowing that the delivery time was the main reason for ordering from you and not elsewhere... I was very disappointed and I find your way of working unacceptable.
The availability (in stock 24/48h or 10 days) is clearly indicated when the customer views the item.
The item you ordered was 10 days, hence the delay.
Best regards.\nThe Héros Décor Team
Hello, we ordered masks for a costume party. It was indicated on the site 'at your place in 24 or 48 hours' which was more than enough since our party was 6 days later. Unfortunately, the order arrived 10 days after the order...
The design of my blanket is different from the one I ordered. No solution found to compensate for this dispute! Except to the benefit of the site! Therefore, I cannot recommend this site given the situation.
Delivery promise not kept
Order received well but wallpaper poorly printed, the patterns do not match everywhere, quite disappointed with the product, I do not recommend.
Punctured on first use. Very disappointing for the price
Really disappointed with the quality for the price, and also very poorly packaged! So damaged... really sad
Disappointed with the order
100313844 I never received the order while you have charged me, please contact me quickly
Very disappointed. First order for my son's birthday: item expected to be delivered within 48 hours. I was called the next day that the mentioned item was no longer in stock and I was invited to place another order with a different item. 7 days before the birthday but the representative guarantees delivery within 48 hours as mentioned on the site and the chosen item. Not only was the item not delivered for the birthday, but it was also delivered to the wrong address.... No news from the company since, not even to apologize or better, to make a commercial gesture.
Very bad wallpaper.. the papers are in 12 strips (cut in the middle of the wall! what use?!) overlapping seams.. one strip on the other.. really bad.
We have noted your message. We are sorry for this experience.
All technical information about this magnificent Dinosaur wallpaper is indicated on our site.
Did you check the installation instructions? You even have a video that shows you how to do it.
Our team is at your disposal for any questions.
Best regards.
The BBG team