/10
★★★★★
based on 1870 reviews published
★★★★★
based on 1870 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Everything was in accordance with the description.
Delphine B.
purchased on 09/02/2024
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3
/5
★★★☆☆
Hello Maguy, Thank you for your message. You ordered Frozen stickers and paid the lowest price with us, which is €4.90. The cost of shipping tends to increase every year. We do our best to contain this cost, even if some sellers make it free, which we refuse to do. We respect the work of the delivery people. And as we say from our Alps, 'every job deserves a salary' 😉 Thank you for your understanding. The Héros Decoration Team.
Maguy N.
purchased on 07/02/2024
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Answer from BBG DECO DE HEROS
Satisfied with my order.
2
/5
★★☆☆☆
Perfect. Thank you.
Céline L.
purchased on 18/01/2024
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3
/5
★★★☆☆
The wallpaper joints are not good... For the price, it leaves something to be desired
Graziella P.
purchased on 12/12/2023
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Answer from BBG DECO DE HEROS
Hello Graziella, We have noted your message. This item is one of our bestsellers. The wallpapers are all printed and cut industrially. It is the customer's responsibility to check before applying the glue. Did you check that the strips (panels) were compliant? Once the glue is applied, we cannot assist you. Each wallpaper has its own installation protocol which is indicated in the installation manual provided. Best regards. The Héros Deco team
3
/5
★★★☆☆
I received the package, but one of the items has stains that are not attributable to your store as this item is under plastic.
Denis A.
purchased on 01/12/2023
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3
/5
★★★☆☆
Miraculous box that will break at the opening on the first day. And the plastic glasses have labels on them that peel off. I do not recommend at all
Laura D.
purchased on 09/11/2023
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2
/5
★★☆☆☆
The model is good one piece but it is not the reference I ordered. I kept it because this one is also beautiful. But it is still a shame not to receive the right item
Sylvie L.
purchased on 16/11/2023
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3
/5
★★★☆☆
Disappointed I thought I would have all the Paw Patrol characters on the balls
Françoise D.
purchased on 14/11/2023
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2
/5
★★☆☆☆
Hello. The image presents some colors. However, after unpacking it, it's only black and white
Laurent M.
purchased on 07/11/2023
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2
/5
★★☆☆☆
The ordered poster arrived damaged, that can happen so we contact customer service... a real disaster we had to contact them 6 times before getting a status on our exchange request, a real obstacle course, 0 for customer follow-up. More than a month after our exchanges we finally received our poster properly packaged with a very good final rendering.
Nathalie S.
purchased on 05/10/2023
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Answer from BBG DECO DE HEROS
Hello Nathalie, We are delighted that the poster has a rendering that suits you. As discussed together on the phone, we only received one voicemail on our answering machine. We called you shortly after. We have no record of your other messages. We are used to responding to all messages quickly. Have a good day. The Deco team of Heroes
2
/5
★★☆☆☆
The package was sent in a folded cardboard box and not in a specific box. I am disappointed because they order products from another company and resell them much more expensive. They do not take the trouble to send it in an adapted box. I am very surprised.
Kheira B.
purchased on 31/10/2023
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Answer from BBG DECO DE HEROS
Hello Kheira, The cardboard figures are very beautiful, but they are fragile for transport. We use several types of packaging, and very often we recycle thicker boxes. It is both good for the planet and a guarantee that your Simba cardboard figure will not be damaged during transport. Thank you and see you soon. The Deco team of Heroes
3
/5
★★★☆☆
Review left online: great responsiveness and beautiful product.. However, it was advertised as 4 strips of 90*254, I received 4 strips of 180*127..; To apply alone, I wanted to die more than once and I cursed you... 6 hours to get it done, really not practical when you are alone... Print of the 4th panel imperfect compared to the others... In short, it was worth it but it was a real hassle...
Marc V.
purchased on 30/10/2023
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3
/5
★★★☆☆
Long delivery and basic product! 10€ in total for a cardboard mask, that's expensive
Guillaume E.
purchased on 29/10/2023
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Answer from BBG DECO DE HEROS
Hello Guillaume, We have noted your message. You purchased a cardboard party mask that costs 5€ and the shipping costs 4.9€. To offset the shipping costs, our customers make a larger basket. See you soon. The Deco team of Heroes
3
/5
★★★☆☆
Pretty wallpaper but has defects when applied. We cannot align it well everywhere and the cut is not necessarily very straight everywhere. Of course, we notice it when we put it up because before that, it's not possible. Nevertheless, it remains correct and pretty if we are not looking for perfection in the children's room.
Lea P.
purchased on 27/10/2023
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2
/5
★★☆☆☆
No issues with the site or the products purchased but with the delivery as the package was dropped off at a relay point but not at all the one I had selected and not at all in the same place on the other side of the city, the merchant couldn't find it in his stock etc
Alexandra R.
purchased on 21/10/2023
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3
/5
★★★☆☆
The bedding set matches the photo and the shipping was fast. However, the packaging of the cover was very dusty and yellowed, knowing that it was for a gift, I had to wipe it with a damp cloth to clean it. Not normal for new
Célia G.
purchased on 18/10/2023
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2
/5
★★☆☆☆
The color does not match the photos on the site. My daughter is still happy because it's unicorns, so we kept the boxes. But personally, I'm a bit disappointed.
Coralie G.
purchased on 13/10/2023
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3
/5
★★★☆☆
Very nice items but very unpleasant delivery person
Nadine M.
purchased on 11/10/2023
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Answer from BBG DECO DE HEROS
Hello Nadine
Thank you for your feedback on our Spiderman and Avengers birthday items.
However, we are sorry that the delivery person did not meet expectations.
Fortunately, in the majority of cases, delivery is done under good conditions.
See you soon.
The Deco de Héros team
Thank you for your feedback on our Spiderman and Avengers birthday items.
However, we are sorry that the delivery person did not meet expectations.
Fortunately, in the majority of cases, delivery is done under good conditions.
See you soon.
The Deco de Héros team
3
/5
★★★☆☆
Everything I ordered for my son is really super pretty. The little downside is that the curtains are indicated as blackout but they are not at all, you can see through them
Salima R.
purchased on 27/09/2023
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Answer from BBG DECO DE HEROS
Hello Salima
Thank you for your message. You are right, there was an error in the product sheet settings.
It is corrected.
See you soon
The Deco de Héros team
Thank you for your message. You are right, there was an error in the product sheet settings.
It is corrected.
See you soon
The Deco de Héros team
3
/5
★★★☆☆
Overall it's fine, but prices are a bit high on some products and especially the shipping costs are charged even with +100€ of purchase! This is really what hinders making another purchase on your site as a result.
Sammy N.
purchased on 30/09/2023
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Answer from BBG DECO DE HEROS
Hello Sammy
Thank you for your message. We appreciate your honesty ;+)
Why these prices, why the shipping costs?
1) We are a small business
2) We are based in France (and pay our taxes in France)
3) We manage all steps: storage, shipping, customer service (we call our customers when there is a problem) etc.
Our prices are as fair as possible.
We do not seek (nor can) to compete with platforms.
Hoping to see you again with us. Christmas is coming soon.
See you soon.
The Deco de Héros team
Thank you for your message. We appreciate your honesty ;+)
Why these prices, why the shipping costs?
1) We are a small business
2) We are based in France (and pay our taxes in France)
3) We manage all steps: storage, shipping, customer service (we call our customers when there is a problem) etc.
Our prices are as fair as possible.
We do not seek (nor can) to compete with platforms.
Hoping to see you again with us. Christmas is coming soon.
See you soon.
The Deco de Héros team
2
/5
★★☆☆☆
Cardboard display stand quality, however, the transport service and especially customer service need to be greatly improved! Delivery times not respected especially for the price and choice made at my professional order, contact with customer service (I was answered with a question that I replied to and since then silence!). Being in commerce as I manage 2 stores, satisfaction is important for my customers and I train my employees on this crucial point. Currently in my case and my order, I am dissatisfied so I will go through another professional soon.
Mickael F.
purchased on 22/09/2023
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Answer from BBG DECO DE HEROS
Hello Mickael
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team
3
/5
★★★☆☆
Very long delivery times even though the ordered products were in stock ordered on September 5 received at the end of September
Sylvie M.
purchased on 05/09/2023
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Answer from BBG DECO DE HEROS
Hello Sylvie
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team
2
/5
★★☆☆☆
I could not retrieve my package because it was delivered to another relay without notifying me. Very unhappy with the Chronopost delivery
Tais R.
purchased on 17/09/2023
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Answer from BBG DECO DE HEROS
Hello Tais
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team
3
/5
★★★☆☆
I am very happy with the product itself, but there was no effort to protect it for delivery. The base of my POS was slightly bent during delivery due to lack of protection.
Maguie L.
purchased on 02/09/2023
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Answer from BBG DECO DE HEROS
Hello Maguie
Our cardboard figures are packaged in a rigid envelope to ensure the best protection. But sometimes the package can be mishandled during transport.
We can refund or exchange the item upon customer request.
Our team is at your disposal for any questions.
The Deco de Héros team
Our cardboard figures are packaged in a rigid envelope to ensure the best protection. But sometimes the package can be mishandled during transport.
We can refund or exchange the item upon customer request.
Our team is at your disposal for any questions.
The Deco de Héros team
2
/5
★★☆☆☆
I must say that I am a bit disappointed with the preparation time - not having seen that the item was out of stock at the time of adding it to the cart - and once received, it turns out that there is no explanatory diagram for properly applying the wallpaper which seems poorly calibrated :-/ Otherwise, customer service is responsive to emails. Nothing to say about that.
Lucie B.
purchased on 28/08/2023
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Answer from BBG DECO DE HEROS
Hello Lucie
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team
2
/5
★★☆☆☆
Very disappointing the responses received from the delivery manager paid for 8 and received it 1 week instead of 1 day open
Angelique F.
purchased on 01/09/2023
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Answer from BBG DECO DE HEROS
Hello Angélique, We have exchanged several times by phone regarding your order. We saw together that it was sent on time. Chronopost took a long time and changed the pickup point. We have reported this information to them so that it does not happen again. Our team has always been in contact with you. Thank you. The team https://deco-de-heros.com
2
/5
★★☆☆☆
Decent product, but still expensive for the result... eye holes not punched in front, deadlines to be reviewed as well...
Patrice A.
purchased on 30/07/2023
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2
/5
★★☆☆☆
The curtains are beautiful but not at all blackout!!
Amélie B.
purchased on 22/07/2023
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3
/5
★★★☆☆
Size error on the description
Élodie T.
purchased on 15/04/2023
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Answer from BBG DECO DE HEROS
Hello Elodie, Following our phone conversations, we have corrected the error regarding the number and type of strips on this lovely wallpaper. Thank you. The team https://deco-de-heros.com
3
/5
★★★☆☆
Way too dark in terms of color. Does not match the photo.
Charlène D.
purchased on 16/02/2023
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