★★★★★
based on 1926 reviews published
Latest customer reviews
Cardboard display stand quality, however, the transport service and especially customer service need to be greatly improved! Delivery times not respected especially for the price and choice made at my professional order, contact with customer service (I was answered with a question that I replied to and since then silence!). Being in commerce as I manage 2 stores, satisfaction is important for my customers and I train my employees on this crucial point. Currently in my case and my order, I am dissatisfied so I will go through another professional soon.
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team
I am very satisfied with my order. The items are in accordance with their description and perfectly meet my expectations.
Very long delivery times even though the ordered products were in stock ordered on September 5 received at the end of September
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team
TipTop
Excellent site! The customer service is top-notch and it's a great discovery of the site! I highly recommend!
Good
I could not retrieve my package because it was delivered to another relay without notifying me. Very unhappy with the Chronopost delivery
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team
Very good quality
I am very happy with the product itself, but there was no effort to protect it for delivery. The base of my POS was slightly bent during delivery due to lack of protection.
Our cardboard figures are packaged in a rigid envelope to ensure the best protection. But sometimes the package can be mishandled during transport.
We can refund or exchange the item upon customer request.
Our team is at your disposal for any questions.
The Deco de Héros team
Very nice border, great quality, and repositionable, with beautiful colors. I recommend this site.
Of very good quality! Very fast shipping!
Fast shipping and products conform to the description
Product conforms to quality and fast delivery
I must say that I am a bit disappointed with the preparation time - not having seen that the item was out of stock at the time of adding it to the cart - and once received, it turns out that there is no explanatory diagram for properly applying the wallpaper which seems poorly calibrated :-/ Otherwise, customer service is responsive to emails. Nothing to say about that.
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team
Fast shipping, items correspond well to the description, sufficient packaging and REUSED... well done
Well received thank you
Quality stickers
Very disappointing the responses received from the delivery manager paid for 8 and received it 1 week instead of 1 day open
👌
Fast, efficient, thank you
Fast delivery and in line with my expectations
Fast delivery and product conforms to the request.
Announced a delay of 48h and received after 1 week, super no gift for a birthday.....
Very good products and fast shipping
All my items are perfect and of good quality
Magnificent poster. Very responsive staff.
Shipping and delivery of the package was more than fast. Very nice water bottle, I will definitely order again.
Very fast order. Item conforms. I am very satisfied
Perfect and super fast shipping!
I paid for two items and only received one. I sent an email and received no response.
Fast shipping. Product meets expectations.
Great item, conforms to the drawing
I have not received my package
I did not receive the correct item and no response to my request!
WELL PLAYED
Top notch
Item conforms to the photos and description and in addition, fast delivery. The item was very well received by the person I gave it to, I recommend
Everything is great and my son loves it.
Very nice stuffed animals for pajama storage! Fast delivery and in line with my expectations! I recommend! No, I am not paid by Déco de Héros for this comment!...
Great, my daughter was delighted. Conforms to my expectations. Fast shipping.