/10
★★★★★
based on 1833 reviews published
★★★★★
based on 1833 reviews published
Latest customer reviews
5
/5
★★★★★
A bit expensive for cardboard but the only ones offering it
Jeremy R.
purchased on 03/10/2023
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Answer from BBG DECO DE HEROS
Thank you for your feedback, Jeremy. We are aware that the price of our cardboard products can be high, but we strive to provide you with the best quality for your satisfaction.
These items come from England. As you know since Brexit, the flow and prices are different (customs, etc.).
See you soon.
The Deco de Héros team
These items come from England. As you know since Brexit, the flow and prices are different (customs, etc.).
See you soon.
The Deco de Héros team
5
/5
★★★★★
Very beautiful as always
Virginie L.
purchased on 03/10/2023
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5
/5
★★★★★
Everything is perfect!
Alexandra T.
purchased on 01/10/2023
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3
/5
★★★☆☆
Overall it's fine, but prices are a bit high on some products and especially the shipping costs are charged even with +100€ of purchase! This is really what hinders making another purchase on your site as a result.
Sammy N.
purchased on 30/09/2023
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Answer from BBG DECO DE HEROS
Hello Sammy
Thank you for your message. We appreciate your honesty ;+)
Why these prices, why the shipping costs?
1) We are a small business
2) We are based in France (and pay our taxes in France)
3) We manage all steps: storage, shipping, customer service (we call our customers when there is a problem) etc.
Our prices are as fair as possible.
We do not seek (nor can) to compete with platforms.
Hoping to see you again with us. Christmas is coming soon.
See you soon.
The Deco de Héros team
Thank you for your message. We appreciate your honesty ;+)
Why these prices, why the shipping costs?
1) We are a small business
2) We are based in France (and pay our taxes in France)
3) We manage all steps: storage, shipping, customer service (we call our customers when there is a problem) etc.
Our prices are as fair as possible.
We do not seek (nor can) to compete with platforms.
Hoping to see you again with us. Christmas is coming soon.
See you soon.
The Deco de Héros team
5
/5
★★★★★
Excellent
Virginie S.
purchased on 25/09/2023
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5
/5
★★★★★
Perfect! I have my life-size idol at home!
Mireille C.
purchased on 22/09/2023
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Answer from BBG DECO DE HEROS
Hello Mireille
Thank you for your kind words.
We are delighted that your hero, Elton John, is enjoying himself in Corsica (https://deco-de-heros.com/21839-figurine-en-carton-taille-reelle-elton-john-173cm.html)
Feel free to send us photos.
See you soon.
The Deco de Héros team
Thank you for your kind words.
We are delighted that your hero, Elton John, is enjoying himself in Corsica (https://deco-de-heros.com/21839-figurine-en-carton-taille-reelle-elton-john-173cm.html)
Feel free to send us photos.
See you soon.
The Deco de Héros team
5
/5
★★★★★
Good communication and order tracking, thank you
Harold P.
purchased on 20/09/2023
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2
/5
★★☆☆☆
Cardboard display stand quality, however, the transport service and especially customer service need to be greatly improved! Delivery times not respected especially for the price and choice made at my professional order, contact with customer service (I was answered with a question that I replied to and since then silence!). Being in commerce as I manage 2 stores, satisfaction is important for my customers and I train my employees on this crucial point. Currently in my case and my order, I am dissatisfied so I will go through another professional soon.
Mickael F.
purchased on 22/09/2023
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Answer from BBG DECO DE HEROS
Hello Mickael
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team
5
/5
★★★★★
I am very satisfied with my order. The items are in accordance with their description and perfectly meet my expectations.
Christelle M.
purchased on 21/09/2023
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3
/5
★★★☆☆
Very long delivery times even though the ordered products were in stock ordered on September 5 received at the end of September
Sylvie M.
purchased on 05/09/2023
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Answer from BBG DECO DE HEROS
Hello Sylvie
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team
5
/5
★★★★★
TipTop
Bruno L.
purchased on 20/09/2023
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5
/5
★★★★★
Excellent site! The customer service is top-notch and it's a great discovery of the site! I highly recommend!
Dima D.
purchased on 14/09/2023
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5
/5
★★★★★
Good
Severine F.
purchased on 14/09/2023
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2
/5
★★☆☆☆
I could not retrieve my package because it was delivered to another relay without notifying me. Very unhappy with the Chronopost delivery
Tais R.
purchased on 17/09/2023
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Answer from BBG DECO DE HEROS
Hello Tais
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team
4
/5
★★★★☆
Very good quality
Sandra S.
purchased on 12/09/2023
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3
/5
★★★☆☆
I am very happy with the product itself, but there was no effort to protect it for delivery. The base of my POS was slightly bent during delivery due to lack of protection.
Maguie L.
purchased on 02/09/2023
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Answer from BBG DECO DE HEROS
Hello Maguie
Our cardboard figures are packaged in a rigid envelope to ensure the best protection. But sometimes the package can be mishandled during transport.
We can refund or exchange the item upon customer request.
Our team is at your disposal for any questions.
The Deco de Héros team
Our cardboard figures are packaged in a rigid envelope to ensure the best protection. But sometimes the package can be mishandled during transport.
We can refund or exchange the item upon customer request.
Our team is at your disposal for any questions.
The Deco de Héros team
5
/5
★★★★★
Very nice border, great quality, and repositionable, with beautiful colors. I recommend this site.
Mario G.
purchased on 13/09/2023
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5
/5
★★★★★
Of very good quality! Very fast shipping!
Héloïse D.
purchased on 11/09/2023
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5
/5
★★★★★
Fast shipping and products conform to the description
Lucie G.
purchased on 09/09/2023
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5
/5
★★★★★
Product conforms to quality and fast delivery
Laurence R.
purchased on 08/09/2023
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2
/5
★★☆☆☆
I must say that I am a bit disappointed with the preparation time - not having seen that the item was out of stock at the time of adding it to the cart - and once received, it turns out that there is no explanatory diagram for properly applying the wallpaper which seems poorly calibrated :-/ Otherwise, customer service is responsive to emails. Nothing to say about that.
Lucie B.
purchased on 28/08/2023
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Answer from BBG DECO DE HEROS
Hello Lucie
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team
5
/5
★★★★★
Fast shipping, items correspond well to the description, sufficient packaging and REUSED... well done
Nicole B.
purchased on 05/09/2023
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5
/5
★★★★★
Well received thank you
Hasan A.
purchased on 02/09/2023
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5
/5
★★★★★
Quality stickers
Benjamin M.
purchased on 01/09/2023
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2
/5
★★☆☆☆
Very disappointing the responses received from the delivery manager paid for 8 and received it 1 week instead of 1 day open
Angelique F.
purchased on 01/09/2023
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Answer from BBG DECO DE HEROS
Hello Angélique, We have exchanged several times by phone regarding your order. We saw together that it was sent on time. Chronopost took a long time and changed the pickup point. We have reported this information to them so that it does not happen again. Our team has always been in contact with you. Thank you. The team https://deco-de-heros.com
5
/5
★★★★★
👌
Maelys B.
purchased on 01/09/2023
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5
/5
★★★★★
Fast, efficient, thank you
Sophie D.
purchased on 30/08/2023
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Answer from BBG DECO DE HEROS
Thank you for your feedback and appreciation! We are happy to have provided you with a positive and fast experience.
5
/5
★★★★★
Fast delivery and in line with my expectations
Mathilde D.
purchased on 30/08/2023
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Answer from BBG DECO DE HEROS
Thank you Mathilde for taking the time to give your feedback on our site! We are happy to see that you are satisfied with our fast delivery. We hope you will continue to trust us.
5
/5
★★★★★
Fast delivery and product conforms to the request.
Flore P.
purchased on 29/08/2023
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Answer from BBG DECO DE HEROS
Thank you very much for your feedback, Flore! We are delighted that you received your order quickly and in optimal conditions! We are happy that our site BBG DECO DE HEROS satisfied you.
1
/5
★☆☆☆☆
Announced a delay of 48h and received after 1 week, super no gift for a birthday.....
Frederic B.
purchased on 27/08/2023
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