/10
★★★★★
based on 1870 reviews published
★★★★★
based on 1870 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
No issues with delivery but the quality-price ratio seems low compared to the ordered product.
Laurene C.
purchased on 17/02/2023
Translated review
Answer from BBG DECO DE HEROS
Hello Laurène, Thank you for your review. This item sells very well and we have not received any reviews indicating the quality you mentioned. Did you contact our team to share your comments? Was this storage chair assembled correctly? Please feel free to contact us. Thank you. The Deco de Héros team
3
/5
★★★☆☆
Interesting price but lack of communication for shipping and immediate debit without news for 10 days.
Melanie B.
purchased on 05/02/2023
Translated review
Answer from BBG DECO DE HEROS
Hello Mélanie, Thank you for taking the time to publish your review. You ordered an item that was displayed as "at your place in 10 days". As you may have noticed, the item was delivered on time, even a day earlier ;). See you soon. The Deco de Héros team
2
/5
★★☆☆☆
I chose delivery to a pickup point, at the same price as GLS home delivery, because I did not want to be delivered by GLS. But it was GLS that delivered to the pickup point. Result: they did not drop off my package at the right pickup point but at another one which made me take a detour of more than 2 hours!! And luckily someone brought it to me because it was inaccessible by public transport!! All this for an order of cardboard masks at €10! Incredible loss of money (gas, highway) and time! Advice to BBG: change your delivery method, increase the range of choices, forget GLS!
Maeva H.
purchased on 01/02/2023
Translated review
Answer from BBG DECO DE HEROS
Hello Maëva, We are sorry for this experience. Indeed, the Mondial Relay network is handled by GLS. Since April, we have added Chronopost pickup points. Moreover, they are cheaper and generally faster. See you soon. The team https://deco-de-heros.com
2
/5
★★☆☆☆
Very disappointed, the large stickers peel off, a rolled-up rug so impossible to get it back to its original shape, last time I order from the site.
Pascal L.
purchased on 14/01/2023
Translated review
Answer from BBG DECO DE HEROS
Hello
We are sorry for this experience.
Regarding the stickers, did you contact our team to understand the issue?
As for the rugs, they are all delivered rolled up. This is the first time we have been told that a rug does not stabilize.
Can you please send us photos?
Thank you for your understanding.
The Héros Décor Team
We are sorry for this experience.
Regarding the stickers, did you contact our team to understand the issue?
As for the rugs, they are all delivered rolled up. This is the first time we have been told that a rug does not stabilize.
Can you please send us photos?
Thank you for your understanding.
The Héros Décor Team
3
/5
★★★☆☆
Product on the site but not in stock. Average quality stickers.
Youna B.
purchased on 04/01/2023
Translated review
Answer from BBG DECO DE HEROS
Hello Youna
We regret this experience.
We offered you a replacement solution that you accepted.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
We regret this experience.
We offered you a replacement solution that you accepted.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
2
/5
★★☆☆☆
I was disappointed with the quality of my purchase, I wrote to customer service but never received a response...
Marie V.
purchased on 28/12/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Marie
We have received your photos to confirm that the package was mishandled during transport. This can sometimes happen unfortunately.
With your agreement, we have sent you a promo code allowing you to benefit from a discount on a future order.
Thank you.
The Héros Décor Team
We have received your photos to confirm that the package was mishandled during transport. This can sometimes happen unfortunately.
With your agreement, we have sent you a promo code allowing you to benefit from a discount on a future order.
Thank you.
The Héros Décor Team
2
/5
★★☆☆☆
Purchase as described but chaotic delivery!!!
Flavie C.
purchased on 13/12/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Flavie
We are sorry for this experience.
According to the carrier's tracking, he tried to contact you. And he postponed the delivery to the next day.
It was just before Christmas, and the carriers were very busy.
We hope your child was delighted with this beautiful princess bed.
Best regards,
The Héros Décor Team
We are sorry for this experience.
According to the carrier's tracking, he tried to contact you. And he postponed the delivery to the next day.
It was just before Christmas, and the carriers were very busy.
We hope your child was delighted with this beautiful princess bed.
Best regards,
The Héros Décor Team
3
/5
★★★☆☆
I received my package, it's a cardboard character, it is a bit damaged in one spot.
Valerie R.
purchased on 19/11/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Valérie, We have noted your message. Did you send an email to our team with photos to show the issue? Thank you. The BBG team
2
/5
★★☆☆☆
Delivery time too long.
Stephane D.
purchased on 07/11/2022
Translated review
2
/5
★★☆☆☆
Package received a week later. Not even informed that the pickup point had changed, so did not receive it on time, very disappointed. A simple email or SMS to tell me that the package had been delivered to another pickup point would have been so easy.
Jeremy B.
purchased on 07/11/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Jérémy, We are sorry for this delivery experience. Normally, customers are informed by email and not SMS. We have reported the information to the carrier. Best regards. The Déco de Héros team
3
/5
★★★☆☆
The products ordered are top-notch, really great, however, regarding the delivery, I am not satisfied at all my package was waiting in front of my door anyone could have stolen it while it was specified that if I was not present I would have a notice of passage to be delivered later the carrier does not do his job properly
Mélanie D.
purchased on 14/10/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Mélanie, Thank you very much for your very positive feedback on our products. Regarding the delivery, we are sorry for this experience. We have reported the information to the carrier so that this does not happen again. See you soon. The BBG team
2
/5
★★☆☆☆
The package was not delivered to my home but to a Carrefour 76620, there are 3 there, package hunt we did not understand that the masks were flat disappointment for the children
Anne Marie R.
purchased on 14/10/2022
Translated review
3
/5
★★★☆☆
I ordered a duvet cover. Not disappointed with the colors, however, the pillowcase was unstitched along the entire length.
Caroline D.
purchased on 01/10/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Caroline, We have noted your feedback. We have no record from you regarding this issue (email, phone, chat). Please know that we can either exchange the item or proceed with a refund. Best regards, The BBG team
3
/5
★★★☆☆
Package in poor condition, crushed box, fortunately it was a plush toy.
Véronique B.
purchased on 25/08/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We are sorry for this experience. It happens that packages are mishandled during transport, even though we take care to package them well. See you soon. The BBG team
3
/5
★★★☆☆
Box torn upon receipt of the package, but it did not affect the product.
Gabriel G.
purchased on 23/08/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Gabriel, Thank you for your message. We are happy that the item was not damaged. It sometimes happens that packages suffer during transport. See you soon. The BBG team
2
/5
★★☆☆☆
OPENED AND REPACKAGED PACKAGE, could it be a second-hand item????
Eliane G.
purchased on 10/07/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Eliane, We have noted your message. All items we send to our customers are new in their original packaging. For some items, we overpackage the packaging so that they do not suffer from the rigors of transport. Our team is at your disposal for any questions. Best regards, The BBG team
2
/5
★★☆☆☆
The delivery was supposed to be at my daughter's place in another department and the bulky package arrived at my home. I have to manage and pay to send it back. I will not order from your site again.
Laurence C.
purchased on 07/06/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Laurence, As mentioned on the phone, the delivery address you chose is your home and not your daughter's address. Best regards. The technical team
3
/5
★★★☆☆
I live in Reunion. The package is delivered to my niece in Paris. As soon as I have the package, I will give you my opinion.
Martine P.
purchased on 11/05/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Martine, Thank you for your message. You ordered on May 11 at 5:24 PM, the package was delivered on May 13 at 12:28 PM. Feel free to send us photos of the Disney princess wallpaper, and of course to modify your rating ;+) The BBG team
3
/5
★★★☆☆
Fast shipping. The size is not 25 cm but 20 cm
Yamina B.
purchased on 30/04/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Yamina, Thank you for your message. The dimensions of the item (25 cm) are those of the Frozen lamp on its cardboard base. https://www.bebegavroche.com/lampe-de-chevet-disney-la-reine-des-neiges-elsa-en-3-d-25-cm.html The photos clearly indicate the dimensions. Thank you. The BBG team
2
/5
★★☆☆☆
Delivery time much too long
Marie B.
purchased on 11/04/2022
Translated review
Answer from BBG DECO DE HEROS
Hello, Our apologies if these delays seemed too long to you. The ordered item was being reprinted and announced to be delivered within 10 days, we could not meet this deadline due to transport difficulties with our manufacturer from the United Kingdom. I notice a new order placed subsequently via Manomano and it was delivered within 48H. Our sincere apologies for these unusual delays. Best regards.
2
/5
★★☆☆☆
Disappointed by the material of the dinosaur duvet which, despite washes, is not soft especially for a child..
Yasmina S.
purchased on 07/04/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Yasmina,
Thank you for your message.
The set you ordered is composed of 52% Polyester and 48% cotton.
That is why it has not "softened" like a 100% cotton set.
Best regards.
The BBG team
Thank you for your message.
The set you ordered is composed of 52% Polyester and 48% cotton.
That is why it has not "softened" like a 100% cotton set.
Best regards.
The BBG team
2
/5
★★☆☆☆
Problem at the reception of the package. I was at home and no one rang the intercom and I was not called.
Sarah G.
purchased on 05/04/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Sarah,
Thank you for your message. You ordered on April 5 at 10 PM.
Your order was shipped the next day. It was delivered to you the following day, on the 7th.
Best regards.
The BBG team
Thank you for your message. You ordered on April 5 at 10 PM.
Your order was shipped the next day. It was delivered to you the following day, on the 7th.
Best regards.
The BBG team
2
/5
★★☆☆☆
Not happy still haven't received
Evelyne R.
purchased on 15/03/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Evelyne,
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.
Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.
Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
3
/5
★★★☆☆
Order of 2 items. One returned, the duvet seemed too light compared to our expectations
Servane S.
purchased on 09/03/2022
Translated review
Answer from BBG DECO DE HEROS
Hello Servane,
Thank you again for your message. We have responded to you regarding the Pyjamsques set. The duvet is more of a backup item. We also offer very good quality duvet and pillow sets. Bedding pack made in Europe https://www.bebegavroche.com/pack-couette-oreiller-premium-pour-lit-junior-140-70-cm.html.
See you very soon.
The BBG team
Thank you again for your message. We have responded to you regarding the Pyjamsques set. The duvet is more of a backup item. We also offer very good quality duvet and pillow sets. Bedding pack made in Europe https://www.bebegavroche.com/pack-couette-oreiller-premium-pour-lit-junior-140-70-cm.html.
See you very soon.
The BBG team
3
/5
★★★☆☆
Lack of information prior to delivery (order processing status, formal delivery date). Good product though, well done.
Bruno C.
purchased on 07/02/2022
Translated review
2
/5
★★☆☆☆
Plastic envelope all cracked, so not very presentable for a gift.
Mireille C.
purchased on 27/12/2021
Translated review
Answer from BBG DECO DE HEROS
Hello Mireille, Thank you for taking the time to publish your comment. The Safari bedding set you ordered is packaged at the factory with plastic packaging. This packaging must have been damaged during transport. Fortunately, the duvet and pillowcase are intact. We note that the gift option should be offered by BBG. See you soon. The BBG team.
3
/5
★★★☆☆
I did not receive my entire order, is this normal?
Gentiane D.
purchased on 17/12/2021
Translated review
Answer from BBG DECO DE HEROS
Hello Gentiane, As we mentioned, your complete bed pack order is in 3 packages. You have received the 3 packages which arrived with delays of one or two days. This delay happens in Belgium (where you are) but also in France. Especially during the Christmas period when traffic is very heavy. We wish you beautiful nights in this beautiful racing car-shaped bed. See you soon. The BBG team.
2
/5
★★☆☆☆
Hello Patrick, We have noted your message. Our German supplier Komar has been awarded several times for the quality of its products. We would have liked to understand when you encountered issues. Did you follow the installation instructions? Did you consult the documentation and the help video beforehand? https://www.bebegavroche.com/guide-pose-papier-peint-sticker-photos-murales-komar Please send us photos. Thank you. The BBG team
Patrick C.
purchased on 17/12/2021
Translated review
Answer from BBG DECO DE HEROS
Fast and careful shipping
2
/5
★★☆☆☆
Hello Antonin, As mentioned on the phone, this beautiful Spiderman lamp has been replaced with a functional lamp. Don't hesitate to send us photos! The BBG team
Antonin V.
purchased on 17/12/2021
Translated review
Answer from BBG DECO DE HEROS
Perfect!
3
/5
★★★☆☆
Hello Jean Philippe, Thank you for your message. Indeed, when I look at the order, it is from Mr. Jean PHILIPPE. You must have forgotten to provide the name. Fortunately, everything is back to normal. See you soon on BBG!
Jean P.
purchased on 15/12/2021
Translated review
Answer from BBG DECO DE HEROS
Product as described, even more beautiful in real life! Very fast shipping. I am very satisfied with my purchase.