Reviews BBG DECO DE HEROS

I live in Reunion. The package is delivered to my niece in Paris. As soon as I have the package, I will give you my opinion.

Fast shipping. The size is not 25 cm but 20 cm

Delivery time much too long

Disappointed by the material of the dinosaur duvet which, despite washes, is not soft especially for a child..

Problem at the reception of the package. I was at home and no one rang the intercom and I was not called.

Not happy still haven't received

Order of 2 items. One returned, the duvet seemed too light compared to our expectations

Lack of information prior to delivery (order processing status, formal delivery date). Good product though, well done.

Plastic envelope all cracked, so not very presentable for a gift.

I did not receive my entire order, is this normal?

Hello Patrick, We have noted your message. Our German supplier Komar has been awarded several times for the quality of its products. We would have liked to understand when you encountered issues. Did you follow the installation instructions? Did you consult the documentation and the help video beforehand? https://www.bebegavroche.com/guide-pose-papier-peint-sticker-photos-murales-komar Please send us photos. Thank you. The BBG team

Hello Antonin, As mentioned on the phone, this beautiful Spiderman lamp has been replaced with a functional lamp. Don't hesitate to send us photos! The BBG team

Hello Jean Philippe, Thank you for your message. Indeed, when I look at the order, it is from Mr. Jean PHILIPPE. You must have forgotten to provide the name. Fortunately, everything is back to normal. See you soon on BBG!

Hello Marie-José, Thank you for your message. You are right, a bad computer handling caused your order to be sent on time but to the wrong address. Our apologies again for this hiccup, which is very rare fortunately. Have a nice day. The BBG team

Hello Marie, Thank you for your message. We are delighted that you liked the packaging. We will be even happier to see a 5-star rating as soon as you have put up this magnificent Paw Patrol poster. Follow the installation instructions and it will be great. See you soon. The BBG team

Well received, however the packaging was just a taped box and the gift inside was all bent at the top due to the box (Dewok figurine)

Wallpaper damaged at the edges but packaging carton in good condition so it comes from the moment of packing.

Shipping costs are very high. This limits the choice of orders.

Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.

The glue is not in the package

Very good product but one of the packages arrived damaged. No after-sales service and no return possible. Too bad. The rest of the products are of very good quality.

Received the wrong duvet cover

Not sturdy, we'll see with time, but the little one is delighted, it's beautiful and very light

Delivery not the color ordered. Unspecified out of stock on the site at the time of ordering..

The packaging box was completely dislocated and the pump to inflate the bed is totally ineffective

I was happy with the order but not overall, I had ordered a set of 30 invitation cards and received a Frozen card. It's disappointing when you don't receive what you ordered! The curtains and the two cardboard silhouettes are great, I recommend taking them in real size, about 1.60m.

Good reception and good condition of the package, but long shipping by the carrier

Hello, Not precise enough on the joints, too bad.

Order received, compliant with my request but arrived with the corners damaged. Mixed review.

The products are beautiful but the quality is not as good. The 4 parts of the princess wallpaper do not join correctly and it's a shame given the price.

Very poor communication on their part, particularly from their co-manager! We ordered a product available within 72 hours, it took 22 days to arrive. I can understand there might be stock issues or others, but to be told that the product was not available at the time of my order or that after 10 days the package was leaving their place when it was not at all, the chat on the site does not respond or it takes all day to respond "I will inquire and get back to you", of course! I'm still waiting for them to get back to me! In short, I felt like an idiot! I work in retail too, we say what the customer wants to hear to keep them waiting, but there is a way to do it.

Pretty mural but one part was damaged and the paper was very difficult to apply. The result is still successful.

Product as described but delivery made to a different location than requested causing delays to retrieve it, unfortunate.

I had no delivery problems; however, the ordered item was frankly lacking in description; I did not receive what I expected.

The curtain I ordered is superb, very good quality. I criticize the delivery time; I live 1.5 hours from the shipping address and had to wait over 15 days to be delivered. Honestly, I find this delay extremely long; I receive a package from China faster. That's why my rating is three stars and not five for the quality of the product, which I would have rated five stars.

Order takes too long

Delivery took more than 15 days, too bad but very nice product

Follow-up and delivery time very disappointing, 1st package never received. But following my reminder good responsiveness and fast shipping.

Good product, but false availability of the product and therefore of the delivery time.

Children's bedding set with duvet and pillow very very disappointed with the duvet and pillow.