/10
★★★★★
based on 1870 reviews published
★★★★★
based on 1870 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello Marie-José, Thank you for your message. You are right, a bad computer handling caused your order to be sent on time but to the wrong address. Our apologies again for this hiccup, which is very rare fortunately. Have a nice day. The BBG team
Marie-josé L.
purchased on 13/12/2021
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Answer from BBG DECO DE HEROS
Very good but small
3
/5
★★★☆☆
Hello Marie, Thank you for your message. We are delighted that you liked the packaging. We will be even happier to see a 5-star rating as soon as you have put up this magnificent Paw Patrol poster. Follow the installation instructions and it will be great. See you soon. The BBG team
Marie A.
purchased on 06/12/2021
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Answer from BBG DECO DE HEROS
Impeccable product: it delighted everyone! Thank you
3
/5
★★★☆☆
Well received, however the packaging was just a taped box and the gift inside was all bent at the top due to the box (Dewok figurine)
Remy C.
purchased on 05/12/2021
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Answer from BBG DECO DE HEROS
Hello Rémy, The figurines are usually well packaged in a large cardboard envelope. Your item suffered from the transport hazards. As we mentioned, our team can proceed with the refund or replacement of your item. Best regards. The BBG team
3
/5
★★★☆☆
Wallpaper damaged at the edges but packaging carton in good condition so it comes from the moment of packing.
Pierre J.
purchased on 28/11/2021
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Answer from BBG DECO DE HEROS
Hello Pierre, Thank you for your message. We discussed the issue. Our suppliers use automated processes to ensure optimal manufacturing. Did you contact our after-sales team? Best regards. The BBG team
3
/5
★★★☆☆
Shipping costs are very high. This limits the choice of orders.
Aurelie C.
purchased on 13/11/2021
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Answer from BBG DECO DE HEROS
Hello Aurélie, Thank you for your message. We have decided to sell at the fairest price. And for now, to transparently show the transport costs. They are high for a small order. We are working on the issue 😉 See you soon. The BBG team
3
/5
★★★☆☆
Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.
Céline F.
purchased on 09/11/2021
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Answer from BBG DECO DE HEROS
Hello Céline, Thank you for your message. It is true that the delivery of your package in Belgium is more complicated than expected. According to the tracking, it is (finally) on its way to being delivered. Don't hesitate to send us photos of the Frozen bed tent ;+) See you very soon. The BBG team
3
/5
★★★☆☆
The glue is not in the package
Chrystel D.
purchased on 11/10/2021
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Answer from BBG DECO DE HEROS
Hello Chrystel, Normally there is a bag of glue inside the tube. Have you contacted our team? Thank you and see you soon. The BBG team.
3
/5
★★★☆☆
Very good product but one of the packages arrived damaged. No after-sales service and no return possible. Too bad. The rest of the products are of very good quality.
Floriane S.
purchased on 08/10/2021
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Answer from BBG DECO DE HEROS
Hello Floriane, Thank you for taking the time to send a message. We are glad that you like your items. As for the return, we are surprised because we exchange damaged items during transport. Have you contacted our team by phone or email? See you soon. The BBG team.
2
/5
★★☆☆☆
Received the wrong duvet cover
Marine D.
purchased on 09/10/2021
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Answer from BBG DECO DE HEROS
Hello Marine, Thank you for your message. Our team processes returns and replacements in case of errors. See you soon. The BBG team.
3
/5
★★★☆☆
Not sturdy, we'll see with time, but the little one is delighted, it's beautiful and very light
Nora M.
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Answer from BBG DECO DE HEROS
Hello Nora, Following our phone conversation, in which we indicated that we were surprised by your message. This type of item is very robust. We asked you for photos/videos specifying what you mentioned. Thank you for sending them to us. Best regards, The BBG team
3
/5
★★★☆☆
Delivery not the color ordered. Unspecified out of stock on the site at the time of ordering..
Isabelle R.
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Answer from BBG DECO DE HEROS
Hello Isabelle.
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
3
/5
★★★☆☆
The packaging box was completely dislocated and the pump to inflate the bed is totally ineffective
Claude C.
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Answer from BBG DECO DE HEROS
Hello Claude
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
2
/5
★★☆☆☆
I was happy with the order but not overall, I had ordered a set of 30 invitation cards and received a Frozen card. It's disappointing when you don't receive what you ordered! The curtains and the two cardboard silhouettes are great, I recommend taking them in real size, about 1.60m.
Teddie T.
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Answer from BBG DECO DE HEROS
Hello Teddie
3
/5
★★★☆☆
Good reception and good condition of the package, but long shipping by the carrier
Céline R.
purchased on 18/07/2021
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2
/5
★★☆☆☆
Hello, Not precise enough on the joints, too bad.
Joëlle B.
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Answer from BBG DECO DE HEROS
Hello Joëlle, Thank you for your message. This beautiful wallpaper is made by WALLTASTIC, which has received numerous awards for the quality of their products. Can you send us photos please? Did you follow the installation instructions as indicated in the presentation video? https://www.bebegavroche.com/papier-peint-mural-aventure-spatiale-walltastic-2020.html Thank you and see you soon. The BBG team.
3
/5
★★★☆☆
Order received, compliant with my request but arrived with the corners damaged. Mixed review.
Fiona L.
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Answer from BBG DECO DE HEROS
Hello Fiona, Thank you for your message. This is a beautiful wallpaper https://www.bebegavroche.com/papier-peint-cars-disney-panorama.html Can you send us photos so we can understand if it is due to the packaging? or the delivery? Have you already installed it? Our team is at your disposal. As a reminder, we exchange or refund any item that is not compliant. Keep us updated. The BBG team.
3
/5
★★★☆☆
The products are beautiful but the quality is not as good. The 4 parts of the princess wallpaper do not join correctly and it's a shame given the price.
Eleonore E.
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Answer from BBG DECO DE HEROS
Hello Eleonore,
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
2
/5
★★☆☆☆
Very poor communication on their part, particularly from their co-manager! We ordered a product available within 72 hours, it took 22 days to arrive. I can understand there might be stock issues or others, but to be told that the product was not available at the time of my order or that after 10 days the package was leaving their place when it was not at all, the chat on the site does not respond or it takes all day to respond "I will inquire and get back to you", of course! I'm still waiting for them to get back to me! In short, I felt like an idiot! I work in retail too, we say what the customer wants to hear to keep them waiting, but there is a way to do it.
Sabrina C.
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Answer from BBG DECO DE HEROS
Hello Sabrina,
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team
3
/5
★★★☆☆
Pretty mural but one part was damaged and the paper was very difficult to apply. The result is still successful.
Delphine D.
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Answer from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. Indeed, this wallpaper is beautiful. Many customers have sent us photos via Facebook. As for the damaged corner, have you contacted our team? Please know that we replace or refund any item reported damaged by the customer. It is true that this type of product requires a very strict installation protocol. Did you follow the installation instructions correctly?
3
/5
★★★☆☆
Product as described but delivery made to a different location than requested causing delays to retrieve it, unfortunate.
Marc M.
purchased on 23/03/2021
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3
/5
★★★☆☆
I had no delivery problems; however, the ordered item was frankly lacking in description; I did not receive what I expected.
Gaelle C.
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Answer from BBG DECO DE HEROS
Hello Gaëlle,
3
/5
★★★☆☆
The curtain I ordered is superb, very good quality. I criticize the delivery time; I live 1.5 hours from the shipping address and had to wait over 15 days to be delivered. Honestly, I find this delay extremely long; I receive a package from China faster. That's why my rating is three stars and not five for the quality of the product, which I would have rated five stars.
Carine L.
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Answer from BBG DECO DE HEROS
Hello Carine, Thank you for your message. You are right about the delay. Our Czech supplier had moved their infrastructure, and we experienced some additional delays. We apologize for that. Please feel free to reach out to us for a small commercial gesture ;+) See you soon. The BBG team
3
/5
★★★☆☆
Order takes too long
Corinne F.
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Answer from BBG DECO DE HEROS
Hello Corrine, Thank you for your message. Our supplier moved their factory at the beginning of the year. This generated some unforeseen disruptions. Now everything is back to normal, deliveries are fast again. Best regards. The BBG team
3
/5
★★★☆☆
Delivery took more than 15 days, too bad but very nice product
Angélique C.
purchased on 03/02/2021
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2
/5
★★☆☆☆
Follow-up and delivery time very disappointing, 1st package never received. But following my reminder good responsiveness and fast shipping.
Angélique P.
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Answer from BBG DECO DE HEROS
Hello Angélique, Thank you for your message. Indeed, your package has been lost by the carrier, which fortunately happens very rarely. Our team has contacted you and sent you a new item. Best regards, The BBG team
2
/5
★★☆☆☆
Good product, but false availability of the product and therefore of the delivery time.
François G.
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Answer from BBG DECO DE HEROS
Hello François
Thank you for your message. Indeed, the item you ordered is usually delivered to the customer within 10 days. It is manufactured in England. Our supplier encountered exceptional issues due to the very strong health crisis in England. Hence the exceptional delays. We hope that things will return to normal. Best regards.
Thank you for your message. Indeed, the item you ordered is usually delivered to the customer within 10 days. It is manufactured in England. Our supplier encountered exceptional issues due to the very strong health crisis in England. Hence the exceptional delays. We hope that things will return to normal. Best regards.
2
/5
★★☆☆☆
Children's bedding set with duvet and pillow very very disappointed with the duvet and pillow.
Liliane S.
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Answer from BBG DECO DE HEROS
Hello Liliane,
2
/5
★★☆☆☆
The wallpaper is great, delivery times respected, however, despite all the instructions followed, there are misalignments in the design... very very unfortunate.
Amélie D.
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Answer from BBG DECO DE HEROS
Hello Amélie,
3
/5
★★★☆☆
Package arrived damaged, two slight tears on the wallpaper.
Mathias L.
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Answer from BBG DECO DE HEROS
Hello
3
/5
★★★☆☆
Good quality paper, very nice design but some defects at the seams.
Stelly M.
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Answer from BBG DECO DE HEROS
Hello Stelly, Thank you for your message. This wallpaper is one of our bestsellers. The manufacturer Walltastic has received numerous awards for the quality of its products. As we offered you, we can exchange this item or refund you if we find any anomalies. For that, we need precise photographs. Thank you. The BBG team