/10
★★★★★
based on 1833 reviews published
★★★★★
based on 1833 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect. Well-packaged parcel.
Catherine M.
purchased on 01/12/2021
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4
/5
★★★★☆
Delivery on time. Responsive manager.
Gerard S.
purchased on 07/12/2021
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1
/5
★☆☆☆☆
Deplorable experience, I wanted to please my boy for the holidays, I received a trampled sticker and my return request which dates back a few weeks remains in vain, worse the customer service doesn't even bother to respond. Avoid this site.
Fabien M.
purchased on 30/11/2021
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Answer from BBG DECO DE HEROS
Hello Fabien, We are sorry for this experience. We asked you for photos to understand what happened during delivery. To date, we have not received anything. Our policy is to replace or refund an item if it turns out that we are responsible. Thank you for your understanding. The BBG team.
5
/5
★★★★★
I can only recommend this site. The order tracking service is excellent.
Anne D.
purchased on 06/12/2021
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5
/5
★★★★★
Fast shipping. Quality product.
Nadette G.
purchased on 06/12/2021
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3
/5
★★★☆☆
Well received, however the packaging was just a taped box and the gift inside was all bent at the top due to the box (Dewok figurine)
Remy C.
purchased on 05/12/2021
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Answer from BBG DECO DE HEROS
Hello Rémy, The figurines are usually well packaged in a large cardboard envelope. Your item suffered from the transport hazards. As we mentioned, our team can proceed with the refund or replacement of your item. Best regards. The BBG team
5
/5
★★★★★
Very nice
Émilie C.
purchased on 04/12/2021
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5
/5
★★★★★
Very satisfied
Marieme D.
purchased on 04/12/2021
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5
/5
★★★★★
Very fast and careful shipping, nothing to complain about.
Virginie V.
purchased on 30/11/2021
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5
/5
★★★★★
This is not the first time I order from BBG, I ordered 8 years ago and they were still just as good, fast and efficient, I recommend.
Cathy C.
purchased on 02/12/2021
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5
/5
★★★★★
On 5 items ordered, I only received one item. During delivery, the delivery person said he didn't need a signature and left the box and hurried away; my box was completely open with only one item inside and no invoice or delivery note. Baby Gavroche does not want to hear about a refund, claiming he will supposedly conduct an investigation with the GLS company (which is also very poorly rated with bad reviews). To this day, no news from Baby Gavroche despite having called again to find out where the so-called investigation was, he simply replied that he was overwhelmed and that he wrote my name on a post-it that he put on his keyboard to remind me but still no news.
Clement B.
purchased on 01/12/2021
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5
/5
★★★★★
Very fast and super efficient
Roxane F.
purchased on 01/12/2021
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5
/5
★★★★★
Super
Brochet C.
purchased on 01/12/2021
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5
/5
★★★★★
Small logistics issue at first but very responsive and accommodating team.
__ E.
purchased on 27/11/2021
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4
/5
★★★★☆
Very fast delivery ☺️
Sindy C.
purchased on 28/11/2021
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5
/5
★★★★★
Beautiful wooden toy, very good quality. Top customer service and fast delivery. I recommend.
Ericka L.
purchased on 29/11/2021
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5
/5
★★★★★
Order received very quickly
Valerie C.
purchased on 29/11/2021
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1
/5
★☆☆☆☆
I received my package well, timing and delivery were top-notch. However, the product does not satisfy me, whether it's the color or the installation, I am very disappointed. The markers were not aligned after 3 strips, the result was ugly and we strictly followed the installation method via the tutorials and advice on the site. To be avoided.
Sabrina M.
purchased on 27/11/2021
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Answer from BBG DECO DE HEROS
Hello Sabrina, To install this type of wallpaper, you indeed need to follow a very specific protocol. Our supplier Walltastic https://walltastic.com/ has been awarded for the quality of its manufacturing. Have you watched the installation video? Best regards The BBG team
3
/5
★★★☆☆
Wallpaper damaged at the edges but packaging carton in good condition so it comes from the moment of packing.
Pierre J.
purchased on 28/11/2021
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Answer from BBG DECO DE HEROS
Hello Pierre, Thank you for your message. We discussed the issue. Our suppliers use automated processes to ensure optimal manufacturing. Did you contact our after-sales team? Best regards. The BBG team
5
/5
★★★★★
Very beautiful bed, my little girl is delighted.
Yasmina S.
purchased on 27/11/2021
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5
/5
★★★★★
Everything was great! The product is top-notch, arrives very quickly, and no problems 👍
Nathalie C.
purchased on 26/11/2021
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5
/5
★★★★★
Very good Packaging Product quality Delivery time Everything is ok Best regards
Mireille N.
purchased on 25/11/2021
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5
/5
★★★★★
Perfect
Merignac B.
purchased on 23/11/2021
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4
/5
★★★★☆
Ok
Carl D.
purchased on 23/11/2021
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5
/5
★★★★★
Very fast
Karine U.
purchased on 24/11/2021
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5
/5
★★★★★
Good product delivered quickly.
Martine S.
purchased on 19/11/2021
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1
/5
★☆☆☆☆
Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.
Elisabeth B.
purchased on 18/11/2021
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Answer from BBG DECO DE HEROS
Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team
5
/5
★★★★★
Fast and efficient delivery, nothing to report, they are attentive, helpful, thank you.
Ourida Q.
purchased on 10/11/2021
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5
/5
★★★★★
Very happy with my order, very friendly welcome.
Sylviane A.
purchased on 15/11/2021
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5
/5
★★★★★
Very good product!
Patricia S.
purchased on 18/11/2021
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