Customer reviews of Black Armoury

Purchase November 2025 reception in April 2026.... I am still missing the pants.... To have the equipment for my needs, I had to agree to change the color of the helmet cover. Today the equipment was inaugurated for the medieval, it is of good quality. I would have given 5 stars if it hadn't been for this delay and the missing item. I hope the pants will arrive quickly.

Very long and too long delivery time, but compliant products. Little visibility on the delivery date. Does not respond to emails, only to phone calls.

Qualitative but long manufacturing time

Product conforms but significant wait even if exceptional.

The delivery times were very long and unfortunately the parts broke on first use. The heads of the weapons broke without impacting each other, but as a consequence of the contact between the wooden shafts.

The quality of the products is very good. However, the waiting time to receive the pants is unreasonably long. Announced at 12 weeks, finally 5 months.

今回はオーダー品だったので最初に聞いた納期よりも大幅に遅れ、連絡も無く、返信も遅かったので評価は3です。 在庫が有る商品はとても早く送っていただけるので評価は5です。

The products are good, but "4 months" to be delivered is too long. No information before or during the delivery on the reason for the delay, no response to the message or the phone, no possibility of cancellation. I ended up believing that I had been scammed and telling myself that I would not see the shadow of a product. It's a shame, I could have been understanding about the delay of certain items, it would have saved me from buying other products elsewhere and ending up with a duplicate.

The items they sell have been in the warehouse for too long, the rubber has aged and cracked, and they are defective when they arrive. I don't mind, but this is not what a good company should do.

Deliveries take quite long, customer service was ok, product was good

The shipping took some four month, I was not informed about the latency. Communication with customers should be more effective.

I was wating for send gorged to poland 20 days since i make payment.

Very satisfied with the material and quality of the ARCEM jacket, but a big negative point on the delivery times (we'll put that down to the current global context) and especially on the lack of communication. Indeed, despite significantly exceeded deadlines, we are not kept informed of the progress of the jacket's production. When it's the first one and you're waiting for it to practice in better conditions, it's unfortunate. I would certainly try the experience again for a custom ARCEM 800N hoping it goes better now that I have what I need to practice. Good continuation.

Minimal stock available, "available stock" counter on website not accurate, waiting for stock takes very long

bad.

Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.

I placed my order on the 28th of December 2022. After months of querying and promises of “next week”, and automated “out of the office this week” replies, it eventually dispatched on the 18th of May 2023. The product itself is excellent, but the service from the retailer was less than satisfactory.

Though I received my items in good shape, I waited nearly two months to get them. Furthermore, the first answer I got was after a month and a half of repeated calls and e-mails.

Took 4 month, with no update on when a product would be restocked.

Really really slow delivery on their part.

0

It was ok, but communication was bad for a little while

Waited for my order way too long - I was told it will be ready in 2 months (because of supply problems) and it took 3 months. Communication with customers is also trash, when I got answer form my mail with a neasrly month delay. Atl least the product I ordered is fine.

2 products ordered, only one received... 1 email sent to ask for explanations, no response...

So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.

Good products at fair prices but crazy delivery times. 11 days delay to not receive items that were in stock on time (all reservations and payments made, we had to leave for abroad without having received our protective equipment and hoping to borrow some on site).

I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.

too long for shipping product that were "in stock" at the command

Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard

Black Armoury offers very good products and the customer service is impeccable. The only big problem is the delays, every order I placed at BA arrived with a lot of delays, and they were only shipped after a phone follow-up. Personally, I will not order from BA again, but if the delays don't scare you, don't hesitate.

It took very long time for my order to be delivered, little more than four months instead of six weeks, and it was hard to get in touch with support. They didn’t respond to e-mail, messenger or on the website, I hade to write on facebook in order to get their attention.

Order received quickly, but one of the protections seems impossible to install and it's been 2 months since I've been waiting for a response from the seller.

the product is good, it came quickly after posting but after a long time waiting and not answers after having contacted them, they sent it after I complained to paypal for a refund.

Late on shipping

Order took long, but worst was getting no answer when I contaced them twice.

They are always very friendly when they respond, which is practically never. Expect to not get a reply for months and to have to call them multiple times before they pick up.

I would like to give them more stars because they are nice, but there were several downfalls that just shouldn't have occurred. I had a large order for over 500 euro. When I submitted it online, the website said it was processing. That sounds great. What they didn't do was tell me that they did not have the mask overlay, and that they were going to hold the rest of my order until it came in. Weeks came and went, while they held all the rest of the gear, including the most expensive stuff that I needed most (fencing mask) without telling me anything. For that much money, the least they can do is keep you informed on the status of your order. I had to email them three or four times just to get a status update! Several of my requests for information went unanswered for days or even weeks. I could have simply canceled the one item, gotten it elsewhere, and had the most important gear two months sooner. But you better believe they wanted the bill paid in full and up front, of course. Once I finally got through to their customer service, they were nice and helpful, and shipped all the items that were in stock, and then the last item separately, without charging extra shipping. They even included hand-written notes in each box apologizing. That is very kind, but I would still rather have not wasted a month or two where I could not spar simply because they couldn't respond to my email. In the end, I got everything I paid for, and it is very good gear. Their prices are high, and since my order was international, shipping and taxes were also high. I bought from them for speed, because according to their website, it looked like everything was in stock. They need to keep their website updated, and inform their customers better. But they are fair and try to do the right thing.

Nothing to say about the quality of the products, however nearly 3 months delay on delivery with no response to my many emails, it's still very limited, not very serious as sellers

Good product for sure, but manufacturing is long and communication about it was very late, I waited three mounths before getting any answer but when I finally got one, it was to say "sorry for the delay" and to ship it. Long manufacturing is understandable but communication could have been a beat better. Otherwise it was clear and easy to order,

The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.