Cambox Europe Overall rating

9.23/10
★★★★★
based on 141 published reviews 10 1

Latest negative customer reviews

1/5
★☆☆☆☆
The camera worked for 2 weeks and now i have bet on answers for a week on what to do.
Answer from Cambox Europe :
Dear Claus,
as promise,

We have sent you a good return and will return a new camera to you as soon as it is received by us!

keep in touch

Regards
1/5
★☆☆☆☆
Camera arrived broken. Very poor quality 3d printed plastic case. No response from support after a week from my published question.
Answer from Cambox Europe :
Hello Martynas,

We are very surprised because all our products are tested by our quality service in their packaging before shipments.

However, we processed your request and shipped a new camera that you will receive very quickly.

Best regards


1/5
★☆☆☆☆
I’ve had the camera for a week and am still waiting for help with setting the time. I also had to reset the camera to get in to work when it first arrived. Would be great if the camera’s were sent out in a useable condition to start with.
Answer from Cambox Europe :
Hi David,

For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.

Our technical agents are available for help you from the www.cambox.eu webchat and can assist you if need.

best regards

1/5
★☆☆☆☆
Maybe need to put in the order form that UK orders would have an extra payment from the customs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Answer from Cambox Europe :
Dear Julie,

Following BREXIT, now any product purchased in Europe for delivery in the UK is duty-free. The UK tax is then requested by the carrier at the time of delivery of the product to your home.

Don't worry, the cost of buying your Cambox is ultimately the same as for a European.
Here is the detail example below :

EU customer Buy the product Cambox Origin at €275 including VAT (including €46VAT)

UK customer Buy the product from Cambox duty-free, i.e. €230 without VAT + 20% taxes to FEDEX at the time of delivery, which will be paid to the British state.

In both cases, the customer will have bought his Cambox product at the same price.

Don't hesitate if you need more explain.

Best regards

Customer service
1/5
★☆☆☆☆
I paid 25 euros for FedEx Express delivery in 24/48h and the package arrived after 10 days. And when I ask for a refund of the shipping costs by email, they do not answer me! So 1 star
1/5
★☆☆☆☆
It's a non working horribel piece of kit...