/10
★★★★★
based on 253 published reviews
★★★★★
based on 253 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Delivery times not respected and no commercial gesture proposed. I think this is a pity because the solution found was to offer me a less efficient product.
Frederic P.
purchased on 08/05/2023
Translated review Answer from Cambox Europe
Thank you for your comment Frédéric
Indeed, we had to face supply difficulties last year. In order to offer you an alternative, we have made you an exchange offer for our V3+ model. We're convinced you'll be totally satisfied.
Please do not hesitate to contact us if you have any queries.
Indeed, we had to face supply difficulties last year. In order to offer you an alternative, we have made you an exchange offer for our V3+ model. We're convinced you'll be totally satisfied.
Please do not hesitate to contact us if you have any queries.
1/5
★☆☆☆☆
No stars. Six months late and I pay £80 in import duties.awful service.
Alastair S.
purchased on 28/02/2023
Answer from Cambox Europe
We apologize for the delivery delay linked to the worldwide shortage of electronic components which affected our operations in 2023.
This situation is now solved and we have also taken the necessary steps to avoid that it happens again.
Regarding the import duty, we regret that you missed this information that is indicated on our website. Indeed, since Brexit we are not allowed to collect VAT tax for UK customers anymore.
In the end, rest assured that you have paid the same amount than a EU based customer.
This situation is now solved and we have also taken the necessary steps to avoid that it happens again.
Regarding the import duty, we regret that you missed this information that is indicated on our website. Indeed, since Brexit we are not allowed to collect VAT tax for UK customers anymore.
In the end, rest assured that you have paid the same amount than a EU based customer.
1/5
★☆☆☆☆
VERY Disappointed with V4 Pro. Records in batches and continuity doesn't go seamlessly. Very bad. Cambox have no solution to this issue. Old 1st Cambox version was better than this one. Wasted my money upgrading 🙁
Andy F.
purchased on 23/01/2022
Answer from Cambox Europe
Dear Andy,
I am sorry about the way you feel, our team is working hard on your feedback. We already have a solution which is to extend the video files duration to 15min in order to reduce the discrepancy between videos.
https://camboxeurope.tawk.help/en-gb/article/how-do-i-change-the-recording-time-of-my-video-files-on-the-cambox-v4-pro
Regards,
Customer Support Cambox
I am sorry about the way you feel, our team is working hard on your feedback. We already have a solution which is to extend the video files duration to 15min in order to reduce the discrepancy between videos.
https://camboxeurope.tawk.help/en-gb/article/how-do-i-change-the-recording-time-of-my-video-files-on-the-cambox-v4-pro
Regards,
Customer Support Cambox
1/5
★☆☆☆☆
Very long delay, delivered with a lack of product (charging cable) and especially I was promised accessories that I did not receive
Shimon Clement U.
purchased on 18/08/2022
Translated review Answer from Cambox Europe
Dear customer,
1st point;
Concerning the delay, like many companies we are impacted by the shortage of electronic components which unfortunately delayed your delivery.
2nd point
During our telephone conversation you told us that your package had been opened by customs. We explained to you that inside the packaging you should have found 3 cardboard boxes, instead you found only one. One of these boxes contained the USB-C cord. As already explained, we are not responsible for this loss due to the opening of the package by customs.
3rd point
To apologize for the inconvenience, we had offered as an accessory velcro for additional fixation. Once again, this lack of product is not our fault.
In summary, we had done everything possible to satisfy you, and we regret the severity of your opinion in view of the context.
1st point;
Concerning the delay, like many companies we are impacted by the shortage of electronic components which unfortunately delayed your delivery.
2nd point
During our telephone conversation you told us that your package had been opened by customs. We explained to you that inside the packaging you should have found 3 cardboard boxes, instead you found only one. One of these boxes contained the USB-C cord. As already explained, we are not responsible for this loss due to the opening of the package by customs.
3rd point
To apologize for the inconvenience, we had offered as an accessory velcro for additional fixation. Once again, this lack of product is not our fault.
In summary, we had done everything possible to satisfy you, and we regret the severity of your opinion in view of the context.
1/5
★☆☆☆☆
I purchased a Cambox V4 Pro for use on open top race cars. The product is velcroed to the fabric that covers the polyurethane helmet structure inside the visor. Unfortunately, with heat and vibration, the fabric comes off with the Cambox and falls off obstructing visibility. It's clear how dangerous this is if it happens during competition. I reported the problem but after an email where they said they would check it out, 20 days went by and still no response. I asked to try to fix it using the velcro that is applied to the piece inside the fabric and asked if it was possible to get it for free but of course nothing was sent to me. I then proceeded to buy, at my expense, two velcro for 33,30€ but as of June 20, shipping date, I still don't have the product because Fed-ex lost the package..... I am desperate .
Fausto B.
purchased on 19/06/2022
Translated review Answer from Cambox Europe
Dear Fausto,
Feedback from our customers is very important to us. Therefore, we are pleased to inform you that we have developed a new velcro fastener made of butyl. This new material provides an even better fit for the camera in the helmet.
Feedback from our customers is very important to us. Therefore, we are pleased to inform you that we have developed a new velcro fastener made of butyl. This new material provides an even better fit for the camera in the helmet.
1/5
★☆☆☆☆
It doesn’t work and nobody is answering the phone nor emails…..
Markus R.
purchased on 01/05/2022
1/5
★☆☆☆☆
I ordered the camera on 4th April and paid £12.99 for FedEx 2 day delivery. After 10 days I emailed cambox to ask why my camera had not been delivered but I did not receive a reply. I emailed again after another 3 days had passed - still no reply. The camera arrived on 19th April. I’ve not used the camera yet.
Andy R.
purchased on 04/04/2022
1/5
★☆☆☆☆
The camera worked for 2 weeks and now i have bet on answers for a week on what to do.
Claus T.
purchased on 03/09/2021
Answer from Cambox Europe
Dear Claus,
as promise,
We have sent you a good return and will return a new camera to you as soon as it is received by us!
keep in touch
Regards
as promise,
We have sent you a good return and will return a new camera to you as soon as it is received by us!
keep in touch
Regards
1/5
★☆☆☆☆
Camera arrived broken. Very poor quality 3d printed plastic case. No response from support after a week from my published question.
Martynas T.
purchased on 14/10/2021
Answer from Cambox Europe
Hello Martynas,
We are very surprised because all our products are tested by our quality service in their packaging before shipments.
However, we processed your request and shipped a new camera that you will receive very quickly.
Best regards
We are very surprised because all our products are tested by our quality service in their packaging before shipments.
However, we processed your request and shipped a new camera that you will receive very quickly.
Best regards
1/5
★☆☆☆☆
I’ve had the camera for a week and am still waiting for help with setting the time. I also had to reset the camera to get in to work when it first arrived. Would be great if the camera’s were sent out in a useable condition to start with.
David L.
purchased on 13/10/2021
Answer from Cambox Europe
Hi David,
For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.
Our technical agents are available for help you from the http://www.cambox.eu webchat and can assist you if need.
best regards
For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.
Our technical agents are available for help you from the http://www.cambox.eu webchat and can assist you if need.
best regards
1/5
★☆☆☆☆
Maybe need to put in the order form that UK orders would have an extra payment from the customs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Julie C.
purchased on 23/09/2021
Answer from Cambox Europe
Dear Julie,
Following BREXIT, now any product purchased in Europe for delivery in the UK is duty-free. The UK tax is then requested by the carrier at the time of delivery of the product to your home.
Don't worry, the cost of buying your Cambox is ultimately the same as for a European.
Here is the detail example below :
EU customer Buy the product Cambox Origin at €275 including VAT (including €46VAT)
UK customer Buy the product from Cambox duty-free, i.e. €230 without VAT + 20% taxes to FEDEX at the time of delivery, which will be paid to the British state.
In both cases, the customer will have bought his Cambox product at the same price.
Don't hesitate if you need more explain.
Best regards
Customer service
Following BREXIT, now any product purchased in Europe for delivery in the UK is duty-free. The UK tax is then requested by the carrier at the time of delivery of the product to your home.
Don't worry, the cost of buying your Cambox is ultimately the same as for a European.
Here is the detail example below :
EU customer Buy the product Cambox Origin at €275 including VAT (including €46VAT)
UK customer Buy the product from Cambox duty-free, i.e. €230 without VAT + 20% taxes to FEDEX at the time of delivery, which will be paid to the British state.
In both cases, the customer will have bought his Cambox product at the same price.
Don't hesitate if you need more explain.
Best regards
Customer service
1/5
★☆☆☆☆
I paid 25 euros for FedEx Express delivery in 24/48h and the package arrived after 10 days. And when I ask for a refund of the shipping costs by email, they do not answer me! So 1 star
Stéphane C.
purchased on 15/08/2021
Translated review1/5
★☆☆☆☆
It's a non working horribel piece of kit...
Frank H.
purchased on 12/07/2021
Translated review