Overall rating
/10
★★★★★
based on 141 published reviews
/10
★★★★★
based on 141 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The camera worked for 2 weeks and now i have bet on answers for a week on what to do.
Claus T.
, published on
purchased on 03/09/2021
purchased on 03/09/2021
Answer from
Cambox Europe :
Dear Claus,
as promise,
We have sent you a good return and will return a new camera to you as soon as it is received by us!
keep in touch
Regards
as promise,
We have sent you a good return and will return a new camera to you as soon as it is received by us!
keep in touch
Regards
1/5
★☆☆☆☆
Camera arrived broken. Very poor quality 3d printed plastic case. No response from support after a week from my published question.
Martynas T.
, published on
purchased on 14/10/2021
purchased on 14/10/2021
Answer from
Cambox Europe :
Hello Martynas,
We are very surprised because all our products are tested by our quality service in their packaging before shipments.
However, we processed your request and shipped a new camera that you will receive very quickly.
Best regards
We are very surprised because all our products are tested by our quality service in their packaging before shipments.
However, we processed your request and shipped a new camera that you will receive very quickly.
Best regards
1/5
★☆☆☆☆
I’ve had the camera for a week and am still waiting for help with setting the time. I also had to reset the camera to get in to work when it first arrived. Would be great if the camera’s were sent out in a useable condition to start with.
David L.
, published on
purchased on 13/10/2021
purchased on 13/10/2021
Answer from
Cambox Europe :
Hi David,
For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.
Our technical agents are available for help you from the www.cambox.eu webchat and can assist you if need.
best regards
For getting the good date and time, please connect the Cambox to our Cambox APP and these will update automatically the camera.
Our technical agents are available for help you from the www.cambox.eu webchat and can assist you if need.
best regards
1/5
★☆☆☆☆
Maybe need to put in the order form that UK orders would have an extra payment from the customs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JULIE C.
, published on
purchased on 23/09/2021
purchased on 23/09/2021
Answer from
Cambox Europe :
Dear Julie,
Following BREXIT, now any product purchased in Europe for delivery in the UK is duty-free. The UK tax is then requested by the carrier at the time of delivery of the product to your home.
Don't worry, the cost of buying your Cambox is ultimately the same as for a European.
Here is the detail example below :
EU customer Buy the product Cambox Origin at €275 including VAT (including €46VAT)
UK customer Buy the product from Cambox duty-free, i.e. €230 without VAT + 20% taxes to FEDEX at the time of delivery, which will be paid to the British state.
In both cases, the customer will have bought his Cambox product at the same price.
Don't hesitate if you need more explain.
Best regards
Customer service
Following BREXIT, now any product purchased in Europe for delivery in the UK is duty-free. The UK tax is then requested by the carrier at the time of delivery of the product to your home.
Don't worry, the cost of buying your Cambox is ultimately the same as for a European.
Here is the detail example below :
EU customer Buy the product Cambox Origin at €275 including VAT (including €46VAT)
UK customer Buy the product from Cambox duty-free, i.e. €230 without VAT + 20% taxes to FEDEX at the time of delivery, which will be paid to the British state.
In both cases, the customer will have bought his Cambox product at the same price.
Don't hesitate if you need more explain.
Best regards
Customer service
1/5
★☆☆☆☆
I paid 25 euros for FedEx Express delivery in 24/48h and the package arrived after 10 days. And when I ask for a refund of the shipping costs by email, they do not answer me! So 1 star
Stéphane C.
, published on
purchased on 15/08/2021
Translated review
purchased on 15/08/2021
Translated review
1/5
★☆☆☆☆
It's a non working horribel piece of kit...
Frank H.
, published on
purchased on 12/07/2021
Translated review
purchased on 12/07/2021
Translated review