Cambox Europe Overall rating

9.23/10
★★★★★
based on 141 published reviews 10 1

Latest neutral customer reviews

3/5
★★★☆☆
I ordered a cambox v4 pro, at the reception the microphone was crackling, I sent it back, after 1 month they sent it back to me but it still crackles. Since I had placed another order, they did not charge me for the delivery. (Because they charge for the return of the camera) But I'm going to keep the camera that crackles. I'm going to switch to Go pro to have better sound and image
Answer from Cambox Europe :
Hello Jérôme,

Thank you for your feedback.

We are sorry to hear that your sizzling problem persists. We have exchanged your camera for a new one and we tested it before sending it back, and it did not have any defect. This sizzling can potentially come from your media on which the videos are played.

Regarding the return of the camera, it is not charged if the camera is under warranty. We charge for the return when the products are no longer under warranty.

We remain at your disposal.

Sincerely yours,

The CAMBOX team.
3/5
★★★☆☆
Quality equipment, but considering the price (v4pro about 450€ delivered), it seems a bit petty not to provide a quality micro sd card with its adapter!
Answer from Cambox Europe :
Hello Thierry,

Thank you for your feedback.

Indeed with our current offer, the Cambox V4 pro is not delivered with a SD card. It is marked in the product sheet.

We hope you could find one. If not, we offer it directly on our website in the "store" category.

Sincerely yours,

The CAMBOX team.
2/5
★★☆☆☆
Product received damaged...
Answer from Cambox Europe :
Hello Mickael,

Thank you for your message.

Our cameras are tested and submitted to a quality procedure before being packaged.

Your received product was certainly damaged during transport, unfortunately this happens.

According to our customer follow-up, our after-sales team reacted instantly when you reported your problem.

We are still available.

Sincerely,

The CAMBOX team.

3/5
★★★☆☆
Very interesting product, good quality. Arrived in good condition. The only problem is when we contact to have the follow-up no answer and it is necessary to insist to have some. One remains in the unknown during several days. It's a pity.
Answer from Cambox Europe :
Hello Mireille,

Thank you for your feedback.

We have taken your comment into account in order to improve the quality of our customer service.

We remain available.

Sincerely yours,

The CAMBOX team.
2/5
★★☆☆☆
My rating is for the way I was conned to buy the Black Friday Bundle. when I searched for the individual item (camera) the page couldn't be found 404 came up... the only way I could find it was with the bundle which cost and extra £50. Not happy.
Answer from Cambox Europe :
Dear Ramona,

Indeed, due to a very large volume of connections on our website, our internet server encountered some fragility. That's why we extended our offers from Black Friday until the end of November in order to let customers take advantage of our offers.

Regards
2/5
★★☆☆☆
Struggling to get ir to work with my Samsung Galaxy very difficult to find instructions in English
Answer from Cambox Europe :
Dear Patricia,

All our technical agents can help you, you can contact them from the web chat available on our website www.cambox.eu.

they can assist you and resolve your issue 😉

best regards

Customer Service
2/5
★★☆☆☆
The instructions are poor. I have been googling to try to find out how to do things and they’re is nothing.
Answer from Cambox Europe :
Dear Kim,

you can found all explain in EN from our help center available from our website in the support section.

Please find below the link to access it directly :
https://camboxeurope.tawk.help/en-gb

best regards
2/5
★★☆☆☆
The goods haven't yet been tried. However, customer service was very disappointing. Cambox did not respond to any of my enquiries, and the goods were sent to the billing address, not the delivery address.