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A
Rating: 5 out of 5
Perfect
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 733 published reviews
Summary of reviews
The store consistently delivers on product reliability and alignment with expectations, with customers noting wheels and rims that match or exceed what was ordered and are easy to install. Delivery is repeatedly described as fast and on time, with several mentions of next-day shipping and efficient handling across regions, including Belgium. Customer service and the shopping experience are highlighted as professional, responsive, and helpful, with multiple compliments on packaging, accuracy of orders, and clear communication. Overall, customers express total satisfaction through durable materials, accurate descriptions, and smooth fulfillment from order to delivery.
All reviews
C
Rating: 5 out of 5
Perfect, received quickly
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S
Rating: 5 out of 5
A serious product, very good quality casters. The only downside is that the inner diameter is actually between 14.50 and 14.90 mm (measured with calipers), instead of the advertised 15 mm. A 15 mm axle won't fit, and you can only find 14 mm ones in stores, so there's some play... a real headache.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Many thanks for your detailed review and feedback on the quality of our casters!
Following your comment, we immediately carried out a quality check on our stock: the inner diameter of our bearings is indeed exactly 15 mm. However, it is possible that your part had an exceptional machining defect (14.5 mm), and we are sorry about that.
To clarify the technical details of the assembly: a raw 15 mm axle cannot fit into a 15 mm bearing. Since the dimensions of ball bearings are extremely precise and fixed, a calibrated axle (ideally 14.8 mm or 14.9 mm) is required to allow it to be fitted. This applies to any equipment using a ball bearing.
If the part you received has a manufacturing defect, please don't hesitate to contact us with your order number so that we can find a solution and offer you a goodwill gesture.
Thanks again for your feedback, and have a wonderful day!
The Caujolle Team
Many thanks for your detailed review and feedback on the quality of our casters!
Following your comment, we immediately carried out a quality check on our stock: the inner diameter of our bearings is indeed exactly 15 mm. However, it is possible that your part had an exceptional machining defect (14.5 mm), and we are sorry about that.
To clarify the technical details of the assembly: a raw 15 mm axle cannot fit into a 15 mm bearing. Since the dimensions of ball bearings are extremely precise and fixed, a calibrated axle (ideally 14.8 mm or 14.9 mm) is required to allow it to be fitted. This applies to any equipment using a ball bearing.
If the part you received has a manufacturing defect, please don't hesitate to contact us with your order number so that we can find a solution and offer you a goodwill gesture.
Thanks again for your feedback, and have a wonderful day!
The Caujolle Team
M
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Nothing to report, very responsive.
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J
Rating: 5 out of 5
Very happy; the dimensions are clearly stated and accurate. I recommend it.
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P
Rating: 5 out of 5
Very professional, responsive, and reliable. I recommend them.
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M
Rating: 5 out of 5
My second purchase from you. Everything is fine, as usual.
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C
Rating: 5 out of 5
A website offering a wide range of products. I was able to find a caster that was perfectly suited to my hanging file drawer, both in diameter and height. It is good quality and works very well. I recommend it!
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D
Rating: 4 out of 5
The dimensions are as specified, impeccable
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T
Rating: 5 out of 5
9.5/10
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P
Rating: 5 out of 5
Good
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F
Rating: 5 out of 5
I received my order, as described
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D
Rating: 5 out of 5
PERFECT
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B
Rating: 5 out of 5
Fast shipping and good advice
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V
Rating: 4 out of 5
Nothing to report
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D
Rating: 5 out of 5
Great! Thank you.
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G
Rating: 5 out of 5
Product as described and shipped quickly.
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P
Rating: 5 out of 5
Happy, nothing to say. I'll send you some customers
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L
Rating: 5 out of 5
Great, fast delivery and a quality product
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B
Rating: 5 out of 5
The wheel is a good fit. Thank you
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M
Rating: 5 out of 5
Perfect! Easy ordering, shipped quickly, and a local French company
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P
Rating: 5 out of 5
Satisfied with our order, thank you
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J
Rating: 5 out of 5
Thank you for your professionalism. It was delivered very quickly and was exactly what was expected. Thank you very much
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M
Rating: 5 out of 5
The items match the description
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T
Rating: 5 out of 5
Good service
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J
Rating: 5 out of 5
Thank you for your efficiency
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M
Rating: 5 out of 5
Good-quality material
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T
Rating: 5 out of 5
Nothing to report; everything was OK
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S
Rating: 5 out of 5
OK
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R
Rating: 5 out of 5
Excellent! Fast order processing and delivery, and the items (15x15 post caps) fit perfectly. Very satisfied.
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P
Rating: 5 out of 5
Fast delivery and as described. Very satisfied.
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G
Rating: 5 out of 5
Everything was great
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B
Rating: 5 out of 5
Very satisfied with my order; the wheel is compatible and fits perfectly.
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Y
Rating: 5 out of 5
As ordered and delivered on time
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G
Rating: 5 out of 5
Very good service
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J
Rating: 5 out of 5
Xxxxxxx
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L
Rating: 5 out of 5
Fast delivery and practical for repairing old seats, even if the appearance is different
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A
Rating: 5 out of 5
Fast and product as described
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W
Rating: 5 out of 5
Fast and well tracked.
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