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Rating: 5 out of 5
Impeccable, I received the ordered item a day before the expected date. One complaint: that the composition of the items is not systematically specified.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
Very very satisfied with my purchase
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E
Rating: 5 out of 5
Top, delivery on time, product exactly as indicated in every way.
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C
Rating: 5 out of 5
An ultra-fast reception and care taken in the packaging. The hat is great! I highly recommend this site and will buy again if needed from Chapellerie Traclet.
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J
Rating: 5 out of 5
Fast service and very good packaging of the products.
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A
Rating: 5 out of 5
Really very responsive, before my order, I asked for information about the product, they replied immediately, I highly recommend!
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C
Rating: 5 out of 5
Perfect.
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R
Rating: 5 out of 5
I am very happy!
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M
Rating: 5 out of 5
Fast delivery. Beautiful quality hats and well-made for reasonable prices.
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M
Rating: 3 out of 5
Hello the scarf was a bit too white for my taste, it's not easy by photo ...
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N
Rating: 5 out of 5
It fits perfectly, the material is pleasant to wear, it's great.
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H
Rating: 5 out of 5
Perfect.
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O
Rating: 5 out of 5
Well-designed site. Accurate information. Efficient ordering process. Appreciable tracking and shipping times. Package composition: perfect.
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J
Rating: 1 out of 5
Did not receive the ordered product but another, you will no longer have my clientele.
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Response from Chapellerie Traclet
Hello Joel,
We are sorry to hear that you encountered a problem with your order. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly so that we can assist you.
Best regards,
The store team.
We are sorry to hear that you encountered a problem with your order. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly so that we can assist you.
Best regards,
The store team.
P
Rating: 5 out of 5
Product well received. I am happy with the ordered item.
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A
Rating: 5 out of 5
Very good sales site with good products at reasonable prices.
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J
Rating: 5 out of 5
Perfect from A to Z: Convenience, precision and pleasantness of the information about the item - Price balance - Ease of ordering - Speed and adaptation of delivery to customer constraints - General information for the customer
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G
Rating: 5 out of 5
Very satisfied with my first order at Chapellerie Traclet. Fast shipping of the item. Sturdy packaging. Very nice quality of the hat. I recommend.
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B
Rating: 5 out of 5
Top, and uva 40! What does the people want?
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S
Rating: 5 out of 5
Great, I would recommend. Super quality item. Very fast and responsive site, I recommend 100%
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M
Rating: 5 out of 5
This is my second hat, the first one was bought in 2020
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M
Rating: 5 out of 5
The hat is very nice and fits my husband perfectly for his gardening work.
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R
Rating: 5 out of 5
The miki I bought seems to be of good quality, I will see in use. I called customer service for a small error during the order, my little problem was quickly resolved, the person I spoke to online was very friendly.
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P
Rating: 3 out of 5
I am disappointed the hat is too high I will not wear it
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M
Rating: 5 out of 5
The hats are what I expected, perfect. The shipment was fast and arrived well. Very happy.
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L
Rating: 1 out of 5
Very nice fabric but the edge is made of cardboard, and the model does not suit me because I don't have much hair. So the cap is not filled and falls on the skull. I will return it.
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A
Rating: 5 out of 5
Satisfied
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I
Rating: 5 out of 5
Very pretty bibi as shown in the photo. Careful and fast delivery.
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N
Rating: 5 out of 5
Fast shipping, well-packaged! Thank you!
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Response from Chapellerie Traclet
Hello Noam,
We sincerely thank you for your positive feedback! We are delighted that you appreciated the speed of the shipment and the quality of our packaging. Your satisfaction is our priority and we would be happy to welcome you back to our store.
Best regards,
The Traclet Hat Team
We sincerely thank you for your positive feedback! We are delighted that you appreciated the speed of the shipment and the quality of our packaging. Your satisfaction is our priority and we would be happy to welcome you back to our store.
Best regards,
The Traclet Hat Team
G
Rating: 2 out of 5
Having ordered a few flat caps, this is the first time I am disappointed with the product, not the color seen in the catalog at purchase.
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Response from Chapellerie Traclet
Hello Guillaume,
We are sincerely sorry to learn that the color of the flat caps received does not meet your expectations. Your disappointment touches us and we would like to discuss it in more detail to find a solution that will satisfy you.
Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Traclet Hat Team
We are sincerely sorry to learn that the color of the flat caps received does not meet your expectations. Your disappointment touches us and we would like to discuss it in more detail to find a solution that will satisfy you.
Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Traclet Hat Team
B
Rating: 5 out of 5
Simple order, efficient phone contact, package delivered quickly, quality packaging
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Response from Chapellerie Traclet
Hello Bernard,
We warmly thank you for your positive feedback! We are delighted to learn that your shopping experience met your expectations and that our team was able to assist you effectively.
We hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback! We are delighted to learn that your shopping experience met your expectations and that our team was able to assist you effectively.
We hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team
O
Rating: 5 out of 5
Very satisfied with my purchase. A quality crochet hat.
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Response from Chapellerie Traclet
Hello Olivia,
We warmly thank you for your positive feedback. We are delighted to learn that your crochet hat meets your expectations.
We wish you to fully enjoy your purchase.
Sincerely,
The Traclet Hat Team
We warmly thank you for your positive feedback. We are delighted to learn that your crochet hat meets your expectations.
We wish you to fully enjoy your purchase.
Sincerely,
The Traclet Hat Team
G
Rating: 4 out of 5
-
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Response from Chapellerie Traclet
Hello Gilles,
We sincerely thank you for your positive feedback. We are delighted to know that you are satisfied with your experience with our shop.
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your positive feedback. We are delighted to know that you are satisfied with your experience with our shop.
Best regards,
The Traclet Hat Shop Team.
N
Rating: 2 out of 5
Speed of shipping, product conforms to the description but the label was cut so you can see the cut white label on the green visor, it's not a nice finish, especially for a gift.
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Response from Chapellerie Traclet
Hello Nadia,
Thank you for taking the time to share your experience. We are pleased to learn that the speed of shipping and the compliance of the product met your expectations, but we are sorry to hear that the finish did not meet your expectations, especially for a gift.
To resolve this issue, we invite you to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The store team.
Thank you for taking the time to share your experience. We are pleased to learn that the speed of shipping and the compliance of the product met your expectations, but we are sorry to hear that the finish did not meet your expectations, especially for a gift.
To resolve this issue, we invite you to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The store team.
N
Rating: 5 out of 5
Fast and matches the description
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Response from Chapellerie Traclet
Hello Nicolas,
We warmly thank you for your very positive feedback! We are delighted to learn that your experience was quick and met your expectations.
Thank you for your trust and see you very soon on our online store.
The team at Chapellerie Traclet
We warmly thank you for your very positive feedback! We are delighted to learn that your experience was quick and met your expectations.
Thank you for your trust and see you very soon on our online store.
The team at Chapellerie Traclet
S
Rating: 5 out of 5
Very good product that meets expectations. The service is always impeccable.
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Response from Chapellerie Traclet
Hello Stephan,
We sincerely thank you for your positive feedback! We are delighted to learn that our product met your expectations and that our service satisfied you. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback! We are delighted to learn that our product met your expectations and that our service satisfied you. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
V
Rating: 5 out of 5
Completely satisfied with my order
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Response from Chapellerie Traclet
Hello Virginie,
We warmly thank you for your positive feedback! We are delighted to learn that you are completely satisfied with your order and hope to see you very soon in our online store.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback! We are delighted to learn that you are completely satisfied with your order and hope to see you very soon in our online store.
Best regards,
The Traclet Hat Shop Team
S
Rating: 5 out of 5
Quality hat, comfortable and sent quickly!
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Response from Chapellerie Traclet
Hello Sophie,
We sincerely thank you for your flattering review. We are delighted that you liked our hat and that you appreciated the speed of our service. We would be pleased to welcome you again in our shop.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your flattering review. We are delighted that you liked our hat and that you appreciated the speed of our service. We would be pleased to welcome you again in our shop.
Best regards,
The Traclet Hat Shop Team
A
Rating: 5 out of 5
-
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Response from Chapellerie Traclet
Hello Alexandre,
We sincerely thank you for your flattering review! Your satisfaction is our greatest reward and we are delighted that you enjoyed your experience at Chapellerie Traclet. We hope to see you again very soon for new discoveries.
Best regards,
The boutique team
We sincerely thank you for your flattering review! Your satisfaction is our greatest reward and we are delighted that you enjoyed your experience at Chapellerie Traclet. We hope to see you again very soon for new discoveries.
Best regards,
The boutique team
S
Rating: 5 out of 5
Meets my expectations.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. It is a real pleasure to know that our product met your expectations.
Best regards,
The Traclet Hat Shop team.
We warmly thank you for your positive feedback. It is a real pleasure to know that our product met your expectations.
Best regards,
The Traclet Hat Shop team.