Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
D
Dominique H.
Rating: 5 out of 5
following a purchase from 27/06/2026
It was perfect
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Response from Chapellerie Traclet
Hello Dominique,
We warmly thank you for your positive feedback. We are delighted to hear that your experience with us was perfect and we hope to have the pleasure of seeing you again soon on our online store.
Best regards,
The Traclet Hat Shop Team.
D
Dominique W.
Rating: 5 out of 5
following a purchase from 28/06/2026
Beautiful product. Good value for money. Impeccable service and fast delivery. This first purchase will not be without follow-up.
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your warm feedback. We are delighted that our product and service have satisfied you, and we look forward to seeing you for your next purchases. Please feel free to reach out to us, it is always a pleasure to serve you.
Best regards,
The boutique team
G
Gus F.
Rating: 5 out of 5
following a purchase from 24/06/2026
I could not be happier with my beret, very stylish and comfortable! Kind regards Gus
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Response from Chapellerie Traclet
Hello Gus,
We warmly thank you for your flattering review. We are delighted to learn that your beret brings you satisfaction and comfort.
Best regards,
The Traclet Hat Team.
T
Theo V.
Rating: 5 out of 5
following a purchase from 27/06/2026
Very good website, very clear ordering process, fast and timely delivery
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Response from Chapellerie Traclet
Hello Theo,
We warmly thank you for your positive feedback! We are delighted that you appreciated our site, the ordering process, and the speed of delivery. Your satisfaction is our greatest reward.
Best regards,
The Chapellerie Traclet team
M
Myriam M.
Rating: 5 out of 5
following a purchase from 27/06/2026
No issues. Fast delivery and product delivered (bucket hat) as expected.
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Response from Chapellerie Traclet
Hello Myriam,
A big thank you for your positive feedback! We are delighted that the delivery and the hat met your expectations. We look forward to seeing you soon in our online store.
Best regards,
The Traclet Hat Shop team.
L
Leo S.
Rating: 5 out of 5
following a purchase from 25/06/2026
Good quality hat and as per the order (French khaki colonial helmet)
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Response from Chapellerie Traclet
Hello Leo,
We warmly thank you for your positive feedback. We are delighted to learn that your hat meets your expectations and is in accordance with your order.
Best regards,
The Traclet Hat Shop Team.
F
Franck P.
Rating: 5 out of 5
following a purchase from 27/06/2026
Item as described
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Response from Chapellerie Traclet
Hello Franck,
We sincerely thank you for your positive feedback. We are delighted that the item met your expectations and hope to see you very soon in our online store.
Best regards,
The Traclet Hat Shop team.
Y
Yacine D.
Rating: 1 out of 5
following a purchase from 15/06/2026
I never received my package
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Response from Chapellerie Traclet
Hello Yacine,
We are truly sorry to hear that you have not received your package. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly by private message so that we can assist you.
Best regards,
The Traclet Hat Team.
C
Claude M.
Rating: 5 out of 5
following a purchase from 28/06/2026
Excellent quality and fast delivery.
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Response from Chapellerie Traclet
Hello Claude,
We warmly thank you for your positive review. We are delighted that the quality of our products and the speed of our service have satisfied you. We would be very happy to welcome you again to our online store.
Best regards,
The Traclet Hat Shop Team
B
Bernard P.
Rating: 5 out of 5
following a purchase from 26/06/2026
Well received my order, very nice product
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Response from Chapellerie Traclet
Hello Bernard,
We sincerely thank you for your positive feedback and are delighted to know that you are satisfied with your product. Your satisfaction is our greatest reward.
Best regards,
The shop team
A
Anny V.
Rating: 5 out of 5
following a purchase from 26/06/2026
Great
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Response from Chapellerie Traclet
Hello Anny,
A big thank you for your warm feedback! We are delighted that you enjoyed your experience with us. We look forward to seeing you soon for new discoveries.
Best regards,
The Traclet Hat Shop team.
P
P. Marie S.
Rating: 5 out of 5
following a purchase from 23/06/2026
Wonderful hat, elegant and of very good quality! However, the cut is very wide. The horns exceeded my shoulders in a way that gave me a vaguely caricatured look... I can only assume that it was designed for a person of tall stature (something I hardly possess). I was able to remove a few centimeters by trimming it and resewing the wire and the lining. It now fits me perfectly.
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Response from Chapellerie Traclet
Hello P. Marie,
We warmly thank you for your feedback and are delighted to learn that you appreciate the quality and elegance of your hat. Your initiative to adjust it to your size is truly admirable, and we are happy that it now fits perfectly. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Traclet Hat Team
A
Annie R.
Rating: 5 out of 5
following a purchase from 23/06/2026
Magnificent UV umbrella!
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Response from Chapellerie Traclet
Hello Annie,
We warmly thank you for your positive review. It is a pleasure to know that our UV umbrella satisfies you so much. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team.
V
Valerie L.
Rating: 2 out of 5
following a purchase from 11/06/2026
My hat arrived much later than announced and it was too small so I didn't have time to exchange it. Very disappointed!
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Response from Chapellerie Traclet
Hello Valérie,
Thank you for taking the time to share your experience. We are sorry to hear that your hat does not fit you and that the delivery time did not meet your expectations. Indeed, we delivered on June 29 as agreed during our exchanges.
For the size, we make it from size 52 to 62 cm, it would have been quite possible to redo it quickly.
Remaining at your disposal
Best regards,
The Traclet Hat Team.
J
Jacques H.
Rating: 5 out of 5
following a purchase from 17/06/2026
My panama fits me wonderfully, very beautiful quality, careful packaging, thank you
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Response from Chapellerie Traclet
Hello Jacques,
A big thank you for your warm feedback! We are delighted to hear that your panama satisfies you and that our packaging pleased you. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop team
D
David L.
Rating: 5 out of 5
following a purchase from 25/06/2026
Superb cap.
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Response from Chapellerie Traclet
Hello David,
We warmly thank you for your positive review and are delighted that you like the cap so much. Your satisfaction is our greatest reward.
Best regards,
The shop team.
F
Florence F.
Rating: 5 out of 5
following a purchase from 25/06/2026
Fast shipping. Careful package. Very good experience, thank you!
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Response from Chapellerie Traclet
Hello Florence,
We warmly thank you for your positive feedback! We are delighted to hear that you had a very good experience with our service. Your satisfaction is our greatest reward.
Best regards,
The shop team.
D
Duy Thien N.
Rating: 5 out of 5
following a purchase from 17/06/2026
Fast delivery. Very satisfying.
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Response from Chapellerie Traclet
Hello Duy Thien,
We sincerely thank you for your positive feedback! We are delighted to hear that you were satisfied with the speed of our delivery. We would be happy to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team.
S
Sandrine V.
Rating: 5 out of 5
following a purchase from 25/06/2026
Very fast delivery perfect
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Response from Chapellerie Traclet
Hello Sandrine,
We sincerely thank you for your flattering feedback. We are delighted to hear that you appreciated the speed of our service. We look forward to seeing you again soon in our online shop!
Best regards,
The Traclet Hat Shop team.
G
Ghislaine M.
Rating: 4 out of 5
following a purchase from 26/06/2026
very nice item
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Response from Chapellerie Traclet
Hello Ghislaine,
We sincerely thank you for your positive feedback and are delighted that you like our article. Your satisfaction is our greatest reward and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team
R
Regis L.
Rating: 5 out of 5
following a purchase from 25/06/2026
Great service, Thank you
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Response from Chapellerie Traclet
Hello Régis,
We warmly thank you for your positive feedback. It is a pleasure to know that our service has satisfied you. We remain at your disposal for any future requests.
Best regards,
The Traclet Hat Shop Team
A
Antoine I.
Rating: 5 out of 5
following a purchase from 25/06/2026
Sublime item, true to the description including size. Very fast delivery. Pure happiness!!!
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Response from Chapellerie Traclet
Hello Antoine,
We sincerely thank you for your very positive feedback! We are delighted that you like the article and that the delivery was fast. Your satisfaction is our greatest reward!
Best regards,
The Traclet Hat Shop team.
D
David L.
Rating: 5 out of 5
following a purchase from 26/06/2026
Excellent service, quality product and very proper packaging, nothing to say
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Response from Chapellerie Traclet
Hello David,
We warmly thank you for your positive feedback! We are delighted that our service, as well as the quality of our products, met your expectations. Your satisfaction is our greatest reward.
Best regards,
The boutique team
C
Christophe C.
Rating: 5 out of 5
following a purchase from 17/06/2026
Very good quality ... Impeccable service
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Response from Chapellerie Traclet
Hello Christophe,
We warmly thank you for your flattering review. We are delighted that the quality of our products and our service met your expectations. We look forward to seeing you soon in our online store.
Best regards,
The Traclet Hat Shop team.
Y
Yannick B.
Rating: 5 out of 5
following a purchase from 05/05/2026
Perfect, very good quality of my Basque berets!
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Response from Chapellerie Traclet
Hello Yannick,
We warmly thank you for your positive feedback. We are delighted that you are satisfied with the quality of your Basque berets and hope to see you again soon for new hat-making adventures.
Best regards,
The boutique team
A
Alice H.
Rating: 5 out of 5
following a purchase from 01/05/2026
Customer service attentive and responsive to delivery issues.
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Response from Chapellerie Traclet
Hello Alice,
We warmly thank you for your positive feedback. We are delighted to learn that our customer service was able to meet your expectations and assist you during your delivery experience.
Best regards,
The shop team.
P
Patrick L.
Rating: 5 out of 5
following a purchase from 25/06/2026
Product as described, delivery time respected and fast
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Response from Chapellerie Traclet
Hello Patrick,
We warmly thank you for your positive feedback. We are delighted that you are satisfied with your product and the delivery service. Your satisfaction is our priority, and it motivates us to continue offering the best.
Best regards,
The shop team
G
Gaëlle R.
Rating: 5 out of 5
following a purchase from 24/06/2026
Very nice quality
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Response from Chapellerie Traclet
Hello Gaëlle,
We warmly thank you for your positive feedback and your perfect score! It is a real pleasure to know that you appreciate the quality of our products. Your satisfaction is our greatest reward.
Best regards,
The shop team
A
Alexandre E.
Rating: 5 out of 5
following a purchase from 18/06/2026
Very fast and well packaged.... I recommend
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Response from Chapellerie Traclet
Hello Alexandre,
A big thank you for your positive feedback! We are delighted to learn that you appreciated the speed of our service and the packaging of your order. Your recommendation means a lot to us and motivates us to continue offering the best.
Best regards,
The Traclet Hat Shop team.
G
Guy V.
Rating: 4 out of 5
following a purchase from 25/06/2026
Well received and in good condition
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Response from Chapellerie Traclet
Hello Guy,
Thank you for your positive feedback and we are delighted to hear that your order arrived in good condition. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team.
A
Aurore T.
Rating: 5 out of 5
following a purchase from 26/06/2026
It's perfect, thank you
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Response from Chapellerie Traclet
Hello Aurore,
We warmly thank you for your positive feedback! It is a pleasure to know that you are satisfied with your experience with us. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
D
Didier H.
Rating: 5 out of 5
following a purchase from 24/06/2026
Fast, serious and very good quality
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Response from Chapellerie Traclet
Hello Didier,
A big thank you for your very positive feedback! We are delighted to know that you appreciated the speed and quality of our products. Your satisfaction is our greatest reward.
Best regards,
The boutique team
M
Michel J.
Rating: 5 out of 5
following a purchase from 12/06/2026
super quality meeting my expectations
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Response from Chapellerie Traclet
Hello Michel,
We warmly thank you for your positive feedback and are delighted that the quality of our products met your expectations. Your satisfaction is our best reward, and we would be happy to welcome you again very soon.
Best regards,
The Traclet Hat Shop team.
Y
Yann R.
Rating: 5 out of 5
following a purchase from 24/06/2026
Fast and product generally conforms to my expectations (good aesthetics but a bit "stiff")
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Response from Chapellerie Traclet
Hello Yann,
We sincerely thank you for your positive feedback. We are delighted to learn that our product meets your expectations and we hope to see you very soon in our store.
Best regards,
The Traclet Hat Shop Team
S
Stephane B.
Rating: 5 out of 5
following a purchase from 21/06/2026
Item conforms to the description. Hat even better in real life than in the photo. Fast and careful shipping. I recommend
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted that our hat met your expectations and that you appreciated the speed of our service. Your recommendation touches us and motivates us to continue offering the best to our customers.
Best regards,
The boutique team.
M
Michel F.
Rating: 5 out of 5
following a purchase from 25/06/2026
product conforms perfect delivery
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Response from Chapellerie Traclet
Hello Michel,
A big thank you for your flattering review! We are delighted to learn that the product meets your expectations and that the delivery was up to your standards. We hope to see you very soon in our store!
Best regards,
The Traclet Hat Shop Team
J
Jean-Louis C.
Rating: 5 out of 5
following a purchase from 18/06/2026
the product perfectly matched the description. it's a well-made cap!
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Response from Chapellerie Traclet
Hello Jean-Louis,
We warmly thank you for your positive feedback. We are delighted that the cap suits you and meets your expectations. Do not hesitate to come back to see us, it will be a pleasure to assist you again in your choices.
Best regards,
The Traclet Hat Team
J
Jean-Michel O.
Rating: 5 out of 5
following a purchase from 24/06/2026
Online hat shops can quickly disappoint if the packaging is not up to the desired hat. The Traclet house understood this well. I have already ordered hats from other sites but here I admit in terms of packaging, we travel first class with Traclet. Just look, tissue paper, foam crown protection and premium cardboard! Result, the hat arrives in perfect condition. And there, I want to say: "Hats off!"
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Response from Chapellerie Traclet
Hello Jean-Michel,
We warmly thank you for your very positive feedback. We are delighted that our care in packaging met your expectations and that your hat arrived in perfect condition. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
S
Stephane W.
Rating: 5 out of 5
following a purchase from 24/06/2026
Quality product. Serious and protected shipping.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted that you are satisfied with the quality of our products and our shipping service. Your satisfaction is our greatest reward.
Best regards,
The team at Chapellerie Traclet.
C
Christian D.
Rating: 1 out of 5
following a purchase from 25/06/2026
Fast delivery, but a disaster for exchanges and returns, you promise an exchange within 72 hours, it's been a week that I'm waiting, I sent an email today still silence
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Response from Chapellerie Traclet
Hello Christian,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about your disappointment regarding the follow-up of your exchange and we understand your frustration. We invite you to contact us directly by email at [email protected]; so that we can resolve this situation together.
Best regards,
The Chapellerie Traclet team.
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