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Rating: 5 out of 5
a wide choice
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 4 out of 5
Searching for a product a bit complicated.
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A
Rating: 3 out of 5
I prefer, for the same price, to buy on this French site than elsewhere, but the browsing experience was not very conclusive.
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A
Rating: 4 out of 5
Great! This is the 3rd time I order Kangol from Traclet.
Delivery times are respected, package very sturdy.
However, I give 4 stars because I notice that the quality of the Kangol berets is not the same as in my previous orders.
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Delivery times are respected, package very sturdy.
However, I give 4 stars because I notice that the quality of the Kangol berets is not the same as in my previous orders.
A
Rating: 5 out of 5
I found my hat, at a good price, with accurate size information (essential with Stetson) prepared and shipped at lightning speed, what more could you ask for?
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A
Rating: 5 out of 5
the reception was a 10/10. The hat was intact. Thank you.
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A
Rating: 5 out of 5
Perfect item and well packaged
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Corresponds perfectly to expectations.
Very reasonable delivery times
Very satisfied with your services
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Very reasonable delivery times
Very satisfied with your services
A
Rating: 3 out of 5
The choice of color was not practical: the color chart offered colors that were difficult to match with the photographs (Saint Nazaire Moko hat). I had to call the online sales service to ensure that I would receive the correct color, which fortunately was the case, and the person I spoke to was friendly, attentive, and efficient. In short, they just need to improve the presentation of the color choices for this item - (and perhaps for others)
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A
Rating: 5 out of 5
Everything was perfect
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A
Rating: 5 out of 5
Always great hats
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A
Rating: 4 out of 5
Large selection of hats but a bit long wait due to stock shortage
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A
Rating: 5 out of 5
Bowler hat of excellent quality for a very reasonable price.
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Very nice quality meets my expectations thank you
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A
Rating: 5 out of 5
Easy to access and use site. Order received quickly and product conforms to my expectations. I am satisfied.
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A
Rating: 3 out of 5
Average.
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A
Rating: 4 out of 5
Order conforms and delivery time respected!
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A
Rating: 5 out of 5
No unpleasant surprises regarding color and size
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A
Rating: 5 out of 5
Very nice quality..
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A
Rating: 5 out of 5
Navigation on the site is easy and in case of difficulties or questions, customer service is very available. The delivery went perfectly well and the hats were very well protected. The quality is perfect.
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A
Rating: 5 out of 5
Great brand
The item received is in accordance with the order and identical to the photos in the online catalog
Moreover, the consideration of the Notr has been respected Thank you to the whole team
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The item received is in accordance with the order and identical to the photos in the online catalog
Moreover, the consideration of the Notr has been respected Thank you to the whole team
A
Rating: 1 out of 5
My purchase went to the trash, fabric too thin for velvet
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Response from Chapellerie Traclet
Hello
In velvet we have several qualities ranging from 25 euros to 59 euros.
It is of course possible to make an exchange if the product does not suit you.
Remaining at your disposal
Best regards Traclet Sébastien
In velvet we have several qualities ranging from 25 euros to 59 euros.
It is of course possible to make an exchange if the product does not suit you.
Remaining at your disposal
Best regards Traclet Sébastien
A
Rating: 5 out of 5
Serious site and fast delivery
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A
Rating: 5 out of 5
Everything is perfect. I received my order very quickly, the hats are beautiful and very high quality. Mine are too big: no problem, I return them and they exchange them for me!! Very very professional! I recommend with my eyes closed
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A
Rating: 5 out of 5
Fast delivery, item conforms
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A
Rating: 5 out of 5
I have only positive feedback
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A
Rating: 5 out of 5
Product conforms to the description.
Very satisfied
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Very satisfied
A
Rating: 5 out of 5
Very nice quality hat
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A
Rating: 5 out of 5
Impeccable product, fast delivery
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A
Rating: 1 out of 5
Box already opened (torn) and delivered in that state. Sterile email from the seller. I prefer not to respond and never order online again nor recommend you.
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Response from Chapellerie Traclet
Hello
For the box issue which is the packaging of the beret, we can send you a new one.
Finally, regarding the size, I took the liberty of asking you questions to understand if the beret is too small or too large.
Lastly, we sent you a final email two days ago without a response.
A phone call also went unanswered from your side to find a solution to your size issue.
We have been selling in Roanne for over a century and since 1995 online, and we find a solution for each client’s request.
Remaining at your disposal
Best regards
Traclet Sébastien
For the box issue which is the packaging of the beret, we can send you a new one.
Finally, regarding the size, I took the liberty of asking you questions to understand if the beret is too small or too large.
Lastly, we sent you a final email two days ago without a response.
A phone call also went unanswered from your side to find a solution to your size issue.
We have been selling in Roanne for over a century and since 1995 online, and we find a solution for each client’s request.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Perfect service
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A
Rating: 5 out of 5
Very good quality, I support a French site
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A
Rating: 3 out of 5
Very good for the hat. It is magnificent. But I did not like paying for the return of the previous hat that did not fit.
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A
Rating: 4 out of 5
Hello
I am very satisfied with the product, it corresponds to what I was looking for. I would like to point out that the package was partially opened, however the cap was not damaged.
Best regards
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I am very satisfied with the product, it corresponds to what I was looking for. I would like to point out that the package was partially opened, however the cap was not damaged.
Best regards
A
Rating: 5 out of 5
Quick information. Very satisfied
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A
Rating: 5 out of 5
Very good
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