Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Delay a bit long and product not exactly corresponding to the requested product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Fast delivery times, quality of the item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Delivered within the announced deadlines. The beret seems to be of good quality, this purchase is intended to be a gift for Christmas.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Received the wrong size on the eve of Christmas and no one is responding to my complaints.
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Response from Chapellerie Traclet
Hello
We apologize for our mistake.
We received an email on December 15 and on the same day we replied to you.
15/12/2023 - Hanae TRACLET
Hello,
Please excuse us for this error. Please send us a photo of the size to [email protected] and we will proceed to send the size 56 cm on Monday.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
15/12/2023 - Sylvie Moschet
I received the beret in size 56 while I ordered it in size 54. I need to give it as a gift for Christmas, how can I get it in the right size?
So please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2023
The cap I received was not the model I ordered. The least one can do is to respect the customer's wish...
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Response from Chapellerie Traclet
Hello
The Pipolaki Morris cap is no longer made, it has been replaced by Pipolaki with the hiker of the same or even better quality
https://www.chapellerie-traclet.com/fr/casquette-baseball/859-casquette-americaine-hiker-sympatex-cache-oreilles-pipolaki.html
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Product conforms and of beautiful quality. Fast delivery and careful packaging. Very reasonable price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
The delivered item is of very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect. Beautiful product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
I always find my happiness on this site.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Order received quickly. I am very satisfied with my purchase.
The person who received it as a gift is also very happy.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
not received to date
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Hat conforms to the model on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2023
good site
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
This nightcap is very good, it doesn't squeeze my head
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2023
Order date 05 11 2023 and delivery date 16 12 2023. One and a half months (and 2 reminder messages) to receive my order while the three hats were classified as available in the catalog. Moreover, the hats were poorly packaged and 2 were deformed, one of which is slightly misshapen. I cannot say that I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Purchase made very simply. Package well done, the hat is protected, also fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Impeccable and fast delivery. Superb headgear!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Perfect, very fast, impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Quality product and delivered quickly
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2023
Item corresponds to the description, delivery OK
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
Disappointed with the embroidery, it has hollows in the letters and does not look very good quality. Nevertheless, the item is correct for the price and the delivery time is quite fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Fast and careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
fast delivery
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Quick order. Impeccable packaging. Item conforms to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2023
Very satisfied both with the quality, the fit, and the effectiveness of protection against wind and cold. Really
to recommend
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
I have been buying my caps, hats, and beanies for many years at Chapellerie Traclet and I am always satisfied both with the choice of models and the quality of the wools and felts used. My satisfaction is total.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Very good. The site is very easy for navigation and for placing an order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Excellent site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2023
Very satisfied with my purchases.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Item completely meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2023
Easy order to make on the site and correct delivery. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Product perfectly conforms to the description, delivery was very fast, nothing to say about the packaging either.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Good.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
An impeccable customer service. Satisfied on all points.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Item conforms to my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2023
delivery time too long 14 days to ship is too much
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