Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Fast delivery and perfect packaging,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
Perfect products conforming to the description well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Ultra fast delivery. Boutique "reference".
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2023
No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.
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Response from Chapellerie Traclet
Hello
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Products received quickly, conforming to what I ordered. Top quality. Lots of choices on the site, I won't hesitate to order again if necessary
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Fast delivery
Quality is there
All I have left is to enjoy under a beautiful sun and the opportunities will not be lacking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Very serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2023
Product conforms to my request.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2023
Fast logistics - well protected hat and conforming - no surprises
I am now waiting to try it in the sun but I am optimistic
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Order shipped very quickly. I had not received the confirmation email but by sending an email directly to the address on the site, they replied to me within the day.
Fast delivery by post, the package was damaged (due to transport) but no problem with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2023
Perfect nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2023
Very satisfied, order received quickly, friendly and understanding advisor.
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2023
Navigation on the site, delivery time and receipt of the package was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Article received but waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
I knew what product I was looking for but I had trouble finding it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Easy and efficient!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Everything went well, the package is very well presented, it is greatly appreciated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2023
Satisfied. One remark, it would be useful to better describe the products. Ex: adjustable visor, washable or not, etc.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Very efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2023
This hat, very light, provides good sun protection and is very elegant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2023
very well order delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
Quality product. Easy order modification.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
Easy and clear navigation, correct prices, choice of items.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
A bit disappointed with the cap.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2023
Very responsive, and their hats are beautiful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2023
Easy navigation on the Net, impeccable delivery, package arrived in good condition, attentive customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
very well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2023
The proposed products are of limited quality, in this case, only one rather small size, the symbol is not embroidered but simply a pin held by a piece of plastic and the quality of the beret itself is rather low-end. By ordering from a French manufacturer, I expected better; it looks like a product made in Asia, certainly not at the level.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2023
Well managed site very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
Great, 2nd hat ordered. Super happy. A wide choice for all budgets.. And a very good quality-price ratio.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
Satisfied because I found exactly the gift I was looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2023
The order is exactly what I expected - They were out of stock at the time of ordering (and indicated on the site that the delay would be extended) I was able to call to get an expected delivery date, good reception and accurate information! I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2023
Order processing is way too long. No acknowledgment of receipt of payment.
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Response from Chapellerie Traclet
Hello, we understand your impatience to receive our product, but it takes time when we do not have it in stock for our embroiderer to make it for you. For tracking and payment emails, it was sent to your email: Payment accepted 28/05/2023 13:32:51. We hope the product gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sébastien.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Delivery within the deadlines. Product corresponding to my order. Quality of the material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2023
Very nice quality realization; perfect delivery, careful package preparation. I recommend you.. now knowing that the delivery time is one month 1/2, or even 2.. thank you Cordially
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
Great value for money
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
Quality hat
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