Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
I was looking for this product I am satisfied with what I received...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2022
fast effective compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
The product is of good quality despite the reasonable price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
Thank you for your speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2022
Hello, the site is very well designed. It was easy to find the desired hat. I am happy to have found you. The only downside is that I received a gray hat but I wanted a red hat. I will keep it anyway.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2022
The package is in accordance with the order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2022
I ordered 2 identical beanies in 2 different colors, I received 2 different beanies, one of which does not satisfy me.
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Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
so we can send you the correct model in the wrong color.
remaining at your disposal.
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2022
Cotton beanie ordered of quality, but only available in one size
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
Very responsive company, the product seems robust.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2022
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Well informed, delivery times respected and quality product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
Satisfied overall.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2022
Excellent, a huge choice, nothing to complain about... they have everything, but a lot of everything, delivered in 2 days.... compliant products..... well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
Serious, very nice item
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
Fast delivery. Nothing to complain about. Given the price, a cover to keep the product would not have been a luxury.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Satisfied, package arrived quickly. Top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2022
Easy to use. Very complete. Practical. Searches by themes without difficulty.
A few more photos in some cases would be nice, like photos in context.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Quality product and very good telephone reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Very good product and very fast delivery, I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
No lining in the cap which lacks structure as a result. Complicated return for refund.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
I ordered a hat, good quality and as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2022
Really satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2022
Fast service and delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2022
Always satisfied with my orders, except that the Indy Jones hat I just bought is slightly too big. The last Toronto in size S is also impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2022
Excellent products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
Very clear site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Good presentation on the site. Good order tracking and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It's a pity that the hat does not come with cork bands that allow for better adjustment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Not good
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Response from Chapellerie Traclet
Hello
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2022
Easy to use site, responsiveness of the team for orders and responsiveness of customer service responses
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2022
More rigor in processing orders
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Response from Chapellerie Traclet
Hello, yes we had a delay in our delivery due to a defect in the pressure of the T3 hat, the time to restock took a bit of time.
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2022
I am very satisfied with my second order considering the price and despite some differences in filling and rigidity. Excellent service, packaging met my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2022
Very nice bachi, I am very happy with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2022
Navigation on the site: easy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2022
Stetson penn
That Stetson stop having its hats made in the Czech Republic.
I have never seen such poor quality.
I have been buying Stetson for 40 years and I have never seen such a low-end fedora
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
Nice item, received quickly!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Product as described and sent on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It was good and very quick delivery. Thanks
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