Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Very satisfied with the advice before ordering, the quality of the product and the speed of shipping. The price is not negligible indeed, but the quality is there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Very nice cap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2022
compliant item, correct site with an enormous choice. However, despite a nice ad for free shipping from €90 (no asterisk *, nor under certain conditions), they still charge €7.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
Fast delivery
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
Fast quality products conform
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2022
Product not compliant with the presentation on the website
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Good product. Probably good value for money. But high shipping costs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
An attractive website, an efficient customer service, a fast delivery. The best!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2022
Hat never received, no responses to emails!!!!
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Response from Chapellerie Traclet
Hello
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2022
always difficult to choose through the internet because the hat often depends on trying it on and therefore
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2022
Very clear and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Very good order tracking and delivery. Quality purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Quick processing of my order. Everything is perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Fast delivery thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Very well produced, in line with my expectations, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Quite good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2022
Pleasant site and visually well-stocked; nothing to say about the quality of the delivery, particularly fast. However, the delivered items are less flattering than in the presentation photos on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
No problem with Taclet, I recommend...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2022
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Order arrived late after 2 months of waiting. I had to ask for clarifications regarding it. I had no news. Quality hat. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
I ordered a navy blue knitted beret. Very nice quality, very thick for winter.
I have nothing more to say so I am filling this out because there are not enough characters for my comment to be published. I hope this is enough now.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Fast delivery. Very good quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
The product is perfect but just the delivery time is a bit long. Too bad
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
Delivery made as announced. Product meets our expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2022
Very happy with the quality of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Invoice at my place, delivery in Austria: Bravo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2022
Changing and sparse information... On the date and place of delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
I would have liked a view of the inside of the cap. The cap has a badge that is not shown in the presentation photos, too bad.
Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2022
Fast and efficient service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
Perfect, compliant and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2022
Duckbill cap with excellent value for money.
Quality design and material, my first ordering experience with Traclet, I am extremely satisfied both with my purchase and the speed of delivery. See you soon!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2022
I am very satisfied with my order and the delivery service. The different hats purchased are great for me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
Very fast, items as described. What else!
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