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Rating: 4 out of 5
Site quite simple to navigate
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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A
Rating: 4 out of 5
Speed and quality of delivery.
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 5 out of 5
Good, fast service.
Item received in good condition.
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Item received in good condition.
A
Rating: 5 out of 5
Very good value for money
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A
Rating: 5 out of 5
Super!!!
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A
Rating: 5 out of 5
Everything went well.
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A
Rating: 5 out of 5
Always good products, delivered very quickly
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A
Rating: 5 out of 5
It's reassuring to deal with true professionals who know their trade. At rest
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A
Rating: 5 out of 5
I recommend it particularly for the exceptional quality of its hats, its customer service. This company respects the delivery time.
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A
Rating: 5 out of 5
Fast, serious.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Product meets my expectations; fast delivery; I am very satisfied.
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A
Rating: 5 out of 5
nothing to say but good
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A
Rating: 4 out of 5
Pleasant and helpful staff on the phone, very well informed, I recommend this store
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A
Rating: 4 out of 5
Customer service on the phone...very good, but the shipping was long
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A
Rating: 3 out of 5
Happy to receive my Australian hat at 12 PM today, March 15, 2021. I put it on my head immediately while doing the most important thing for me, which is to lift the edges using the side snap buttons. A minute later, without forcing at all, I wanted to lower the sides to see my hat fully open and, to my unpleasant surprise, the left eyelet (male fitting) came out of the fabric, pulled by the female fitting button; leaving an unusable hole now. I am deeply disappointed because once again I have come across an item that I cannot wear as I would like. What do you advise me to do? Without this problem, I would have checked 5 stars.
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A
Rating: 3 out of 5
Easy order and delivery, well-tracked. But the order (walking stick), although carefully packaged, arrived slightly damaged.
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Response from Chapellerie Traclet
Hello,
can you send us a photo so we can check with the post office because on our side we do everything possible to ensure that the items are well packaged but we are not immune to a transport issue.
Best regards
Traclet
can you send us a photo so we can check with the post office because on our side we do everything possible to ensure that the items are well packaged but we are not immune to a transport issue.
Best regards
Traclet
A
Rating: 4 out of 5
The website is quite good but the calling hours are too limited from 9am to 12:30pm
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A
Rating: 5 out of 5
Very nice quality for the Panama hat
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Only site with all sizes, in almost all models of the brand "Tilley". A "little" more expensive but actually at the same price due to included shipping!
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A
Rating: 5 out of 5
As expected
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A
Rating: 4 out of 5
Good quality cane for the price
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A
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Product received well packaged and on time
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A
Rating: 5 out of 5
It's perfect
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A
Rating: 5 out of 5
Smooth website
description as expected
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description as expected
A
Rating: 3 out of 5
The function on the net when the product is not available saying: 'contact me when the product is available' does not work. I had to make the inquiries by phone to get my product.
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A
Rating: 3 out of 5
The package is not handed directly to the customer by La Poste, so it is not possible to check the contents in front of the postal worker.
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A
Rating: 1 out of 5
I chose a size larger than my head size and yet the cap does not fit at all, too small, and from afar... It looks like a child’s model...
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Response from Chapellerie Traclet
Hello
In the case where the cap is too small, it is of course possible to change it.
Remaining at your disposal.
Best regards
Traclet
In the case where the cap is too small, it is of course possible to change it.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 5 out of 5
Nothing to report OK
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A
Rating: 5 out of 5
Very good hat site with a large selection of hats
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A
Rating: 5 out of 5
order received quickly. Very satisfied.
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A
Rating: 4 out of 5
Easy navigation on the site.
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A
Rating: 4 out of 5
Just please specify when there is a delivery delay of more than 15 days and it will be great.
Best regards
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Best regards
A
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 5 out of 5
Choice available. Very quick reception. Completely satisfied with the product.
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A
Rating: 5 out of 5
!!!!!
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A
Rating: 5 out of 5
Perfect
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