Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
A lot of choices! Quality is there! Ultra fast shipping! Pure happiness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
The indication of the manufacturing country for some products is sometimes incorrect, but they remain very good items.
Congratulations on the speed of shipping and the customer service is perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Very good quality item, I recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Quality is there, and delivery times are respected.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Very good, the service was very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Simple and practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
Useless and incompetent
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
What issue did you encounter with your order?
You can send us your issue at [email protected]
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Bravo and thank you for such a fast shipment: ordered on Wednesday and delivered the next day for the 24th, I noted your contact details well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Excellent as usual!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Nothing to say. Perfect from order to delivery in record time. The product is of superb quality, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
very nice product thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
I called the shop because I needed information about delivery times.. very pleasant and professional interlocutor.. I received my order on time for Christmas
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Practical site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Fast and careful shipping. Ordered headgear corresponding to the given description. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The color of the beret received does not match the request, olive green... but the color is beautiful anyway... Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2020
Your company is very serious and efficient. Package sent very quickly after the order,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/12/2020
Product received and well followed. But packaging much too simple, cardboard damaged and dented everywhere. And the disappointment came upon opening. Many poorly made details (visor edge poorly cut, headband with non-sewn threads, inside of the hat different from what is indicated on the site). For a hat at 195 euros, we end up with a hat worth 45 or 60 euros. After the material and the overall product is compliant.
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Response from Chapellerie Traclet
Hello
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Top!! Great product, very well packaged and fast shipping!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Pretty
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Hello The hat is too small, my head size is 58 I was sent a size M hat... presumably it should be L, we will return it to you. Otherwise it is very beautiful and we received it in time for Christmas. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Efficient service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Completely satisfied with fast delivery and good quality, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Very fast delivery and very nice quality items
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
I did not receive what I ordered. The black cap with a red Soviet star that I bought arrived without the star. Too bad because that was the reason I bought it
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct cap.
Happy end of year celebrations.
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2020
Speed and quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
:) :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
I will renew purchases, the site is easy to use, delivery is very fast and the products are perfect.
Happy end of year celebrations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
I love this store which has very good quality products. The delivery is fast and well packaged. It's prompt and correct.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Very nice hat that meets our expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
Item conforms to the description, fast delivery! I approve!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Item delivered quickly, of very good quality. Nothing to say. This is my second order and I am delighted with the quality of the delivery, the order tracking, and the items sold.
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