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Rating: 5 out of 5
Very good, nothing to say,
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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A
Rating: 5 out of 5
Always the quality and speed of shipping. Top!
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A
Rating: 5 out of 5
Merchandise in accordance with what is seen on the internet
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A
Rating: 5 out of 5
everything is perfect, fast delivery, products in line with my expectations.
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A
Rating: 5 out of 5
Order received quickly and the product is great. Thank you!
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A
Rating: 5 out of 5
Captain Haddock's cap is well received, fast and careful shipping... A big THANK YOU...
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A
Rating: 5 out of 5
This is my first order, it's perfect. Now let's see how the product holds up in use.
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A
Rating: 5 out of 5
Fast. Beautiful product
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A
Rating: 3 out of 5
The site is well designed, a lot of choices and nothing to say about the very fast and tracked delivery. But I am disappointed with the ordered product: given the brand (presented as a reference in the field) I expected at least a correct label inside the beret and/or a somewhat 'classy' packaging. The basic white label is barely readable and the beret was simply slipped into a bubble envelope, with no protection at all... I hope at least that the size will fit, as it is a gift for Christmas...
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A
Rating: 5 out of 5
The product meets my expectations and is perfectly protected in its box.
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A
Rating: 5 out of 5
Satydu prodo
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A
Rating: 5 out of 5
Item conforms to the order. A quality hat (felt) and well packaged. Fast delivery. I recommend the Traclet site.
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A
Rating: 5 out of 5
Quality service
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A
Rating: 5 out of 5
I totally recommend. Great choice, quality products, very fast delivery.
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A
Rating: 5 out of 5
Package received quickly. Impeccable packaging. Nice item that I will give to my husband for Christmas.
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A
Rating: 5 out of 5
Superb service, I will recommend to my friends.
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A
Rating: 5 out of 5
Very fast and product as ordered.
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A
Rating: 5 out of 5
I quickly found the product I was looking for, easy order and fast shipping.
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A
Rating: 5 out of 5
Following a small problem with the consideration of the announced discount on the site, the customer service was very responsive and corrected the issue quickly. Thank you.
Product conforms, correct packaging, deadlines respected.
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Product conforms, correct packaging, deadlines respected.
A
Rating: 5 out of 5
Very nice hat, elegant and very well packaged.
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A
Rating: 5 out of 5
Conforms to my expectations, very satisfied.
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A
Rating: 4 out of 5
I had all the information about the shipment
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A
Rating: 1 out of 5
Package not received despite three reminders where I was made to wait saying stock pending!
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Response from Chapellerie Traclet
Hello
as indicated when ordering, it had to be manufactured.
During your last call, we indicated we would send you an order tracking, which we have done and are providing you again today.
colissimo 6H12210928128
sincerely
Traclet
as indicated when ordering, it had to be manufactured.
During your last call, we indicated we would send you an order tracking, which we have done and are providing you again today.
colissimo 6H12210928128
sincerely
Traclet
A
Rating: 5 out of 5
You have to search a bit to place the order. The ordered products correspond exactly to my wish.
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A
Rating: 5 out of 5
Speed and, apparently, quality. We will see after the visit of Santa Claus!!
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A
Rating: 5 out of 5
Fast shipping. Quality product made in France, it's perfect.
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A
Rating: 4 out of 5
I recommend without hesitation, the item is top and of good quality as I wanted.
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A
Rating: 5 out of 5
Reliable site, fast shipping, go for it!!
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A
Rating: 5 out of 5
fast shipping and delivery, the shipment is careful and always with quality products regarding my orders
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A
Rating: 1 out of 5
It mentions product available and once the order is paid, I am told that there is a stock shortage.
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Response from Chapellerie Traclet
Hello
the information is well noted in red on the product sheet (4-5 weeks) but also on the order summary and confirmed by email
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/3074-casquette-irlandaise-bleu-chine-hanna-hats.html
sincerely
Traclet
the information is well noted in red on the product sheet (4-5 weeks) but also on the order summary and confirmed by email
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/3074-casquette-irlandaise-bleu-chine-hanna-hats.html
sincerely
Traclet
A
Rating: 5 out of 5
Order received very quickly in perfect packaging
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A
Rating: 5 out of 5
Order content respected delivered on time. Easy access site
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A
Rating: 2 out of 5
Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error
Misinformed and extra cost for exchange!!!
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Misinformed and extra cost for exchange!!!
Response from Chapellerie Traclet
Hello
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
A
Rating: 5 out of 5
very good
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A
Rating: 2 out of 5
I have not yet received delivery
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Response from Chapellerie Traclet
hello
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
A
Rating: 3 out of 5
Not satisfied with the packaging as it was torn on top by your services. Moreover, the small message written on the box did not have time to dry which does not allow me to open it in its state and to foresee new packaging.
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Response from Chapellerie Traclet
Hello, we apologize for this inconvenience. We try to be careful but in this case, we may have gone a bit too fast when putting it in the box. We have offered to send you a new one to resolve this problem. Best regards, Traclet
A
Rating: 5 out of 5
I am very satisfied with this site. Fast shipping and easy exchange.
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A
Rating: 5 out of 5
nothing to say everything is very good
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A
Rating: 3 out of 5
Acceptance of an order for an item not held in stock. We only know about the stock shortage after paying for the order!
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Response from Chapellerie Traclet
Hello, the information about the delivery time is indicated in red when choosing the size, a second time in the order summary also in red and a third time sent by email. The information about the delay is therefore indicated twice and a third time by email. Best regards, Traclet
A
Rating: 5 out of 5
Very good quality product and efficient shipping service. I highly recommend.
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