Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Quality product, impeccable service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Nothing to say, products conforming
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Ergonomic site and significant choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Product corresponding to my order.
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
I am satisfied because due to this period of confinement and border closures, I received my package impeccable and within more reasonable deadlines and the products conforming to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
I have ordered several times, each time I have been satisfied with the products, service, and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Navigating the site is not difficult, the delivery time is short
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Very accessible site and well-stocked, very user-friendly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Very good product!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Beautiful hat, I received it today, great! I am very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
fast delivery, item as requested, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Very well-made site, easy navigation, generally satisfied. For the delivery, the package was thrown into the yard by the post, the only negative point.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
easy navigation on the site, quick response to questions asked, delivery on the indicated date and the item delivered properly packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Poor packaging......
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
everything is perfect, don't change anything
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
I did not receive the same order I usually order, the description is not complete enough
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Satisfied with my process regarding the purchase of this UV hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Quality product at a reasonable price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Very pretty, a bit large (but there is no smaller size) but very pretty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
The site is complete, product and buying guide very well designed. Package received on time and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Products conforming, and apparent quality real, good packaging, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
The Traclet site is attractive and pleasant to use. Delivery was ensured in record time. I am very satisfied with this purchase. Everything was perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2020
Good for delivery, disappointed by the size reducers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2020
A bit disappointed compared to the photo and the color of the fabric
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Received our masks quite quickly!! They are SUPER! BRAVO and THANK YOU to you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Nothing negative to say, fast delivery despite the confinement period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Everything perfect, the journey on the site, speed and delivery, and the STETSON hat box for which there is a clear assembly video.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
All good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
The cap is exactly as described on the site and fits perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very pretty and beautiful quality of fabric and craftsmanship
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Very satisfied with the service, package arrived as expected, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Absolutely perfect!!! Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
The hat was delivered late, the package was open.
The delivered hat is not the correct model ordered:
"Kangol Tropic player" delivered, "Kangol Mowbray gray" ordered.
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Response from Chapellerie Traclet
hello
Thank you for simply sending us as requested by email a received photo in order to proceed with its replacement with a good return.
In the case where the package is open, as we indicate in our sales conditions but also in all messages like here; refuse the package because we have no proof that the hat has not been stolen.
Regarding the delay, everyone knows that currently with COVID 19, the postal logistics platforms are delayed and especially that they do not operate every day (also indicated on our site)
Thank you for sending us the photo as soon as possible.
Best regards
Traclet
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