Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

L
Lourdes A.
Rating: 5 out of 5
following a purchase from 07/12/2025
Good quality hat, delivered very well protected and quickly.
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A
Alex A.
Rating: 5 out of 5
following a purchase from 20/11/2025
Good products and quality customer service!
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M
Mihai I.
Rating: 5 out of 5
following a purchase from 08/12/2025
Fast delivery and quality product
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M
Michèle C.
Rating: 5 out of 5
following a purchase from 05/12/2025
Effective
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F
François C.
Rating: 5 out of 5
following a purchase from 08/12/2025
My thanks for your superb customization. Happy holidays to you!
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Sylvie G.
Rating: 5 out of 5
following a purchase from 15/11/2025
Good quality, perfect delivery, to recommend
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M
Martine E.
Rating: 5 out of 5
following a purchase from 30/11/2025
serious company, fast and careful shipping
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J
Jean-Yves H.
Rating: 5 out of 5
following a purchase from 28/11/2025
A wide choice. A responsive sales service and fast delivery. What more could you ask for?
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P
Philippe B.
Rating: 5 out of 5
following a purchase from 28/11/2025
perfect, thank you!
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G
Georgette N.
Rating: 5 out of 5
following a purchase from 11/12/2025
PERFECT NOTHING TO REPORT THANK YOU
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M
Marc D.
Rating: 5 out of 5
following a purchase from 10/12/2025
Very good product. Serious
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F
François C.
Rating: 5 out of 5
following a purchase from 03/12/2025
product as described, delivered on time
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E
Emmanuelle G.
Rating: 5 out of 5
following a purchase from 28/11/2025
Very satisfied
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M
Maryline D.
Rating: 4 out of 5
following a purchase from 26/11/2025
Beautiful straw hats, especially make sure to take your head size!!
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M
Michel P.
Rating: 5 out of 5
following a purchase from 07/12/2025
Good.
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L
Luc R.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very nice cap, good quality, good shape, very flattering. Delivery time to Belgium a bit long
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F
Federico C.
Rating: 5 out of 5
following a purchase from 24/11/2025
Excellent quality and very good value for money.
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L
Ludovic K.
Rating: 5 out of 5
following a purchase from 28/11/2025
Very good!!
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G
Ghislaine L.
Rating: 5 out of 5
following a purchase from 28/11/2025
my husband is delighted with his sherlock cap. and I am pleased with your service and kindness.
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T
Turcan M.
Rating: 5 out of 5
following a purchase from 29/11/2025
great
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H
Hervé T.
Rating: 5 out of 5
following a purchase from 03/12/2025
perfect
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I
Isabelle B.
Rating: 5 out of 5
following a purchase from 05/12/2025
Very short order delay
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J
Jean-Luc F.
Rating: 1 out of 5
following a purchase from 02/12/2025
The cap size 56 is way too small and does not fit a head size 56
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Response from Chapellerie Traclet
Hello Jean-Luc,

Thank you for your feedback. We are sorry to hear that the size of the cap does not meet your expectations. Your satisfaction is our priority and we remain at your disposal to exchange or find an appropriate solution. Please do not hesitate to contact us by email to resolve your issue.

Best regards,
The Traclet Hat Team
A
Andre M.
Rating: 5 out of 5
following a purchase from 28/10/2025
quality merchandise, and super shipping
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C
Cipriano G.
Rating: 5 out of 5
following a purchase from 29/11/2025
Very good
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P
Pietro C.
Rating: 5 out of 5
following a purchase from 08/12/2025
-
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M
Marc A.
Rating: 5 out of 5
following a purchase from 27/11/2025
Fast and compliant delivery
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A
Alain L.
Rating: 5 out of 5
following a purchase from 29/11/2025
Good product that meets my expectations in every way.
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M
Marie Lise P.
Rating: 5 out of 5
following a purchase from 04/12/2025
Very good quality suspenders
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M
Michelle R.
Rating: 2 out of 5
following a purchase from 08/12/2025
The beanie frankly disappointed me in terms of quality and design (a small stitch right in front that has no business being there) - and the color is not nice at all - this beanie does not deserve the price it costs
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Response from Chapellerie Traclet
Hello Michelle,

Thank you for your feedback and we are sorry to hear that the beanie does not meet your expectations. Your opinion is valuable, and we take your comments regarding quality and color into account.
It is possible to change the color if the chosen colors do not suit you. Regarding the stitching, could you please send us a photo because on hats, the stitching is normally placed at the back except in certain cases.
Feel free to contact us to discuss your experience.

Best regards,
The Chapellerie Traclet team
D
Denis P.
Rating: 2 out of 5
following a purchase from 04/12/2025
The hat size is too big so not suitable but I was able to remedy it by soaking it in a special bath. The bright red color of the beanie does not match, I will not wear it (not in this state that's for sure unless playing Commander Cousteau)
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Response from Chapellerie Traclet
Hello Denis,

Thank you for your feedback. We are sorry to hear that the size and color of the hat did not satisfy you. Your opinion is valuable, and we are working to improve our products. Please feel free to contact our customer service for any assistance or to exchange your item.

Best regards,
The Chapellerie Traclet team
Y
Yves E.
Rating: 5 out of 5
following a purchase from 09/11/2025
I received the two beret hats, they are very nice and beautiful with impeccable finishes, thank you
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F
Françoise S.
Rating: 5 out of 5
following a purchase from 05/12/2025
Very good quality! A bit Graham but it still holds on the head!
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A
Anders F.
Rating: 5 out of 5
following a purchase from 30/11/2025
Very good
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F
Françoise G.
Rating: 5 out of 5
following a purchase from 28/11/2025
Very good as usual. I also seem to have already given my opinion. Otherwise, it's a pity that the Crambes fleece cap is the only one on the market in a single color and at a rather high price.
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L
Louis D.
Rating: 5 out of 5
following a purchase from 07/12/2025
Top quality
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J
Jean-Pierre C.
Rating: 5 out of 5
following a purchase from 08/12/2025
Very good product
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F
Frédéric L.
Rating: 5 out of 5
following a purchase from 29/11/2025
Purchase arrived without problems. Beautiful cap corresponding to our expectations
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J
Jean Jacques R.
Rating: 5 out of 5
following a purchase from 01/12/2025
Everything went very well. From ordering to delivery, everything went perfectly.
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J
José Juan P.
Rating: 5 out of 5
following a purchase from 04/12/2025
Merry Christmas
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