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Rating: 5 out of 5
Very nice walking stick, received well packaged and within a normal timeframe, beautiful engraving, the gift was appreciated
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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A
Rating: 5 out of 5
Good visibility
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Easy order, fast delivery, the item corresponds exactly to the description
Very satisfying
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Very satisfying
A
Rating: 4 out of 5
Very practical site to consult, and precise in its descriptions.
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A
Rating: 5 out of 5
I received the ordered items very quickly (4 days) which corresponded exactly to the description made on the website.
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A
Rating: 4 out of 5
I am very happy with the site, just if there could be a bit more stock and choice it would be perfect.
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A
Rating: 5 out of 5
Fast, serious and of quality
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A
Rating: 5 out of 5
Hello splendid Bumblebee of excellent quality. My mother is delighted for her future project in St Jacques de Compostelle. I highly recommend this seller for all the qualities gathered in the products. Thank you. Best regards
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Very good product !! Too bad it is made in CHINA
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A
Rating: 5 out of 5
very good quality of the product and delivery time respected
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A
Rating: 5 out of 5
Super quality products, fast shipping
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
very good product
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A
Rating: 5 out of 5
Serious, fast and careful delivery
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A
Rating: 5 out of 5
Very sincerely, completely satisfied with the range, quality and delivery. Thank you very much.
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A
Rating: 5 out of 5
We found what we wanted
Perfect. Responsive
Delivery within the deadlines
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Perfect. Responsive
Delivery within the deadlines
A
Rating: 2 out of 5
The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
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Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
Response from Chapellerie Traclet
Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
A
Rating: 5 out of 5
super satisfied. thank you
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A
Rating: 5 out of 5
Meets expectations
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A
Rating: 5 out of 5
Simple site but easy to use
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A
Rating: 5 out of 5
Reliable and serious site.
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A
Rating: 5 out of 5
fast and reliable
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A
Rating: 5 out of 5
Product conforms to the description. Fast shipping and hassle-free tracking.
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A
Rating: 5 out of 5
a lot of choices and compliant hats.
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
very good
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A
Rating: 4 out of 5
Well-designed site. Several search criteria to find very easily... shoes that fit. The choice in large sizes (+61) is gradually expanding. Good.
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A
Rating: 5 out of 5
Very professional and high quality.
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Rating: 5 out of 5
nothing to report.
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A
Rating: 5 out of 5
Everything was done to give me satisfaction. Thank you very much
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Rating: 4 out of 5
Lots of choices.
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A
Rating: 5 out of 5
Interesting
Competitive
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Competitive
A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Satisfied. My opinion had already been given following a previous request.
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Rating: 5 out of 5
Very happy with my purchase.
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Rating: 5 out of 5
Excellent service, very accommodating regarding the constraints we had to request for delivery!
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Rating: 5 out of 5
easy
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