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Rating: 5 out of 5
Serious
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 4 out of 5
A lot of choices, fast delivery
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A
Rating: 5 out of 5
yes, I would like it
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A
Rating: 5 out of 5
Received on time, very well packaged and carefully protected. Item completely in accordance with the description. Plus, a nice touch with a lovely pen included in the package! What more could you ask for! Bravo and thank you
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A
Rating: 5 out of 5
Super... hat, thanks to everyone for the efficiency and quality!
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A
Rating: 4 out of 5
Easy order
Customer service reachable quickly by phone for more information on the delivery method; the welcome was warm and pleasant and the information provided was of good quality.
The site is simple to use and pleasant.
We should be able to search for products by availability time
Translated reviews
Customer service reachable quickly by phone for more information on the delivery method; the welcome was warm and pleasant and the information provided was of good quality.
The site is simple to use and pleasant.
We should be able to search for products by availability time
A
Rating: 5 out of 5
Serious service, hats arrive quickly. Easy to track the package.
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A
Rating: 2 out of 5
Order received more than a month later
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Response from Chapellerie Traclet
Hello
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet
A
Rating: 5 out of 5
Very good exchanges. The hat was measured for me to see if it would fit. Thank you very much
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Response from Chapellerie Traclet
hello thank you for your message. Best regards
A
Rating: 5 out of 5
Very good service. Always available and serious.
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A
Rating: 2 out of 5
I did not receive the hat I ordered, it is a similar model but not identical. The band is only leather and brown while the model I wanted had a leather band enhanced with a light fabric part. In fact, I received the Stetson Tacoma Ava cotton hat model. Then the size is a bit large but they had warned about it on the site, having a head circumference of 56.5 I did not dare to take the size below, with a reducer I think it will be fine.
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Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet
A
Rating: 5 out of 5
Very good site, efficient order received on time and carefully packaged!
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A
Rating: 4 out of 5
very good site
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A
Rating: 5 out of 5
Very courteous and warm email contacts. Order perfectly compliant and delivered very quickly. Thank you
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A
Rating: 5 out of 5
Superb
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A
Rating: 4 out of 5
An immense choice of hats at very wide prices.
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A
Rating: 5 out of 5
A company that offers everything that can exist in quality headwear. Fast delivery.
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A
Rating: 5 out of 5
Great!
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A
Rating: 5 out of 5
Easy to use and effective
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A
Rating: 5 out of 5
Fast delivery, beautiful presentation of the product and beautiful product. Perfect
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A
Rating: 5 out of 5
Careful and fast delivery. The ordered items perfectly match my expectations. The only downside, but it's not your fault, is that Swiss customs charges excessively at the border.
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A
Rating: 4 out of 5
Everything is OK RAS
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A
Rating: 5 out of 5
Great, beautiful compliant product
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Reliable and good quality. Too bad we don't receive a confirmation email for the order.
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A
Rating: 5 out of 5
I was looking for a Camaret type cap for my father and I found exactly what I wanted
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A
Rating: 5 out of 5
A lot of choices, good quality.
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A
Rating: 5 out of 5
Very satisfied with my order on all points, product delivery time. Thank you for your seriousness.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 3 out of 5
Average
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Response from Chapellerie Traclet
Hello
What quality or service would you have liked?
Best regards
Traclet
What quality or service would you have liked?
Best regards
Traclet
A
Rating: 5 out of 5
A site where you can find everything with the competence and kindness of the contacted staff.
VERY, very good
Claude Laloyaux
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VERY, very good
Claude Laloyaux
A
Rating: 5 out of 5
Reception on time, in packaging preserving the hat
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A
Rating: 5 out of 5
Simply perfect
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A
Rating: 5 out of 5
Very well done, you can easily find what you are looking for
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A
Rating: 5 out of 5
Very well listed, detailed and commented. The choice is very important.
Since the size of the head circumference is vital for the order, I appreciate being able to read appreciation comments.
2 hats purchased: 2 satisfactions.
Translated reviews
Since the size of the head circumference is vital for the order, I appreciate being able to read appreciation comments.
2 hats purchased: 2 satisfactions.
A
Rating: 1 out of 5
The hat received did not match the description. Received purple beaver model versus ordered tan fedora model! I kept the hat because it is very nice but it did not match my choice and to avoid a return. Could do better for an order over 50 euros!
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Response from Chapellerie Traclet
Hello, please excuse us for this color error.
Can you send us a photo of the received model by email; the email is [email protected]
Best regards
Traclet
Can you send us a photo of the received model by email; the email is [email protected]
Best regards
Traclet
A
Rating: 5 out of 5
A know-how, and high quality par excellence......
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A
Rating: 5 out of 5
Very good
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A
Rating: 4 out of 5
serious and quality site
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