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Rating: 4 out of 5
Would deserve a smoother navigation with a review of the filters to obtain a finer selection of items
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
No problem.
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A
Rating: 5 out of 5
Transaction without any problem.
Seller to recommend
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Seller to recommend
A
Rating: 5 out of 5
EASY TO CONSULT
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A
Rating: 5 out of 5
Well-made site.
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A
Rating: 4 out of 5
Small delay issue
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Very good: fast and careful shipping.
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A
Rating: 5 out of 5
Choice, careful and fast delivery, 2nd purchase on this site with complete peace of mind
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A
Rating: 5 out of 5
Quality, Choice and Excellent Prices, delivery up to standard
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very well designed
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A
Rating: 5 out of 5
everything was perfect
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A
Rating: 5 out of 5
site to recommend.
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A
Rating: 5 out of 5
The site is very good.
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A
Rating: 5 out of 5
easy to use. Product photos: realistic and of good quality
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A
Rating: 5 out of 5
Fast delivery, very responsive and pleasant customer service to order the out-of-stock item.
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A
Rating: 5 out of 5
very good
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A
Rating: 4 out of 5
I paid for a gift package but it was not great, just a paper bag
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A
Rating: 5 out of 5
Practical site with good advice, quick execution for the order
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A
Rating: 5 out of 5
good site
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A
Rating: 4 out of 5
Very nice hat, received very quickly, very pleasant customer service!!
Only downside, the hat box was forgotten but I imagine I will receive it soon!
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Only downside, the hat box was forgotten but I imagine I will receive it soon!
A
Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
quality product, fast delivery, careful packaging
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fast shipping, product very well packaged.
Nothing to complain about!
thank you
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Nothing to complain about!
thank you
A
Rating: 5 out of 5
Recommendable site. Simple and clear
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A
Rating: 4 out of 5
Excellent and well done, I received the product the next day
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A
Rating: 5 out of 5
nothing to complain about everything is perfect
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A
Rating: 5 out of 5
Speed of receipt, good quality product
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A
Rating: 1 out of 5
Item poorly packaged, wrinkled, received late and without my gift wrap option!!
The total!
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The total!
Response from Chapellerie Traclet
Hello
For the delay as we indicated, it was sent on Monday because unfortunately the post does not work on Saturday and Sunday.
We cannot be held responsible for that.
Otherwise, to date, no photo has been received as requested to see the issues encountered.
Best regards
Traclet
For the delay as we indicated, it was sent on Monday because unfortunately the post does not work on Saturday and Sunday.
We cannot be held responsible for that.
Otherwise, to date, no photo has been received as requested to see the issues encountered.
Best regards
Traclet
A
Rating: 5 out of 5
One word PERFECT
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A
Rating: 1 out of 5
I returned the cap I ordered because I found the price excessive compared to the quality.. ten days later I still have not received my refund..
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Response from Chapellerie Traclet
Hello
As we indicated, we have several qualities ranging from 10 to 300 euros.
The refund was made on December 7.
We still have a bit of delay which is 14 days;
We made the refund on time.
Best regards
Traclet
As we indicated, we have several qualities ranging from 10 to 300 euros.
The refund was made on December 7.
We still have a bit of delay which is 14 days;
We made the refund on time.
Best regards
Traclet
A
Rating: 5 out of 5
Efficient service, fast, excellent follow-up, the best.
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A
Rating: 5 out of 5
Very well presented and intuitive site.
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A
Rating: 5 out of 5
The king of headgear.
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A
Rating: 3 out of 5
The size of the hat was too small. We measured a 59 cm diameter head circumference, and the hat t59 actually only measured 57-58.... so we had to choose a 61... the customer service on the phone is very responsive and welcome! the hat is very pretty, and met our expectations regarding color and quality quite correct in this price range. We work in the entertainment industry, and it looks sturdy, at an affordable price!
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A
Rating: 5 out of 5
Very well packaged and well protected
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