Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2017
All perfect. Tutto perfetto. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2017
efficient and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2017
Top, reliable, delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2017
Good choice and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2017
wide choice, delivery compliant and fast.
area for improvement: the availability of sizes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
After a long wait, Traclet kept its commitments by sending me an email to inform me of the availability of the desired item. Delighted with the delivery, very quick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2017
Good site, customer service responds quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2017
Easy to use. The downside is that there is no home delivery but I really like this hat site, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2017
Fast delivery, careful packaging, item matching the photos and descriptions. Very happy with my purchase and the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
The site offers many models, so an enormous choice, the prices offered suit all budgets from the smallest to higher prices. I recommend this site to future buyers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2017
Clear and practical site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2017
Good site, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2017
Very well made site. Very fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2017
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2017
Very good site, I finally found the hat I had been looking for a long time and made in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2017
Very clear site. It could be improved by systematically adding care instructions and materials used, for example.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2017
Very good, as usual.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2017
A wide choice and all the necessary information to determine the model that best suits our wish.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2017
Very well done and top order tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2017
Complete and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2017
You can order on this site with your eyes closed! Very good contact. Very good products and advice and choice!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2017
Choice, advice, reviews, good value for money. To recommend in this very targeted category of items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2017
Speed between order and delivery, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2017
Very good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2017
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2017
Nothing to report. Perfect service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
Excellent from order to delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
Very good value for money.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
Various products offered on the site but we don't always have the sizes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2017
Excellent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
A clear and complete site, a simple procedure to follow. Effective tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2017
Very good site and products of excellent quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
No comment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2017
Very happy....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
Very good.
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