Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
P
Patrice P.
Rating: 2 out of 5
following a purchase from 26/10/2025
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
W
Wanda Dominique T.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very easy to access site.
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Jean Pierre B.
Rating: 4 out of 5
following a purchase from 06/11/2025
Product conforms to my expectations
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M
Miralda H.
Rating: 5 out of 5
following a purchase from 05/11/2025
The traclet site is Ali Baba's cave, I find happiness every time
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Nicola P.
Rating: 5 out of 5
following a purchase from 06/11/2025
Fast, efficient, conforms!!
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C
Chantal P.
Rating: 4 out of 5
following a purchase from 18/10/2025
A wide choice in all areas. The designation of the items is exhaustive. The site is quite user-friendly. I needed to call customer service and each time, I was well informed. However, I am not satisfied with the delivery time because apparently when I placed the order online, the items were available but one cap was no longer in stock and I had to wait 10 days for it to be restocked by the supplier to receive it. I deduce that the merchant site does not communicate with the stock!
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J
Jacques F.
Rating: 5 out of 5
following a purchase from 04/11/2025
CONFORMS TO MY EXPECTATIONS
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M
Monique H.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very soft, warm and comfortable. Thank you
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C
Claude S.
Rating: 5 out of 5
following a purchase from 17/10/2025
Perfect
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Annick S.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very good site
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D
Daniel L.
Rating: 4 out of 5
following a purchase from 06/11/2025
Good, good.
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Jean Luc S.
Rating: 4 out of 5
following a purchase from 03/11/2025
See my comment.
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P
Pascal R.
Rating: 3 out of 5
following a purchase from 30/10/2025
-
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
M
Myriam M.
Rating: 5 out of 5
following a purchase from 06/11/2025
very good, very fast shipping, the hats are perfect
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J
Jérôme D.
Rating: 5 out of 5
following a purchase from 06/11/2025
Product meets expectations and delivery times impeccable. Very satisfied with this first order...
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Josselin B.
Rating: 5 out of 5
following a purchase from 06/11/2025
Compliant.
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S
Serge D.
Rating: 5 out of 5
following a purchase from 05/11/2025
Serious site. Fast shipping.
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M
Marc S.
Rating: 5 out of 5
following a purchase from 05/11/2025
the hat corresponds exactly to my order, very fast delivery
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Jean-Bernard F.
Rating: 5 out of 5
following a purchase from 05/11/2025
Delivery and product quality top-notch.
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F
François H.
Rating: 5 out of 5
following a purchase from 05/11/2025
Impeccable
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M
Marc S.
Rating: 5 out of 5
following a purchase from 02/11/2025
Compliant with my expectations it is superb
Now I am waiting for the rain...
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B
Beatrice L.
Rating: 5 out of 5
following a purchase from 31/10/2025
The hat brush is perfect, we will test the boxes and the head size reducer after Christmas as all the items are part of a gift
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Laetitia L.
Rating: 5 out of 5
following a purchase from 02/11/2025
Beautiful hat of good quality, well packaged, very fast reception
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Guillaume L.
Rating: 5 out of 5
following a purchase from 01/11/2025
Efficient service and great choice.
Too expensive but let's hope the quality is there
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Y
Younes O.
Rating: 1 out of 5
following a purchase from 01/11/2025
I have not received my order
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
C
Christian S.
Rating: 5 out of 5
following a purchase from 04/11/2025
simple and readable website
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R
Roland V.
Rating: 1 out of 5
following a purchase from 04/11/2025
Article totally different from the one received in 2023
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
P
Patrice J.
Rating: 4 out of 5
following a purchase from 04/11/2025
Quality item and delivery as per the information received.
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M
Michel P.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very fast delivery.
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S
Sylvie B.
Rating: 5 out of 5
following a purchase from 04/11/2025
Very good. Quality product. Carefully packaged. You can order with confidence
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Gerard C.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very nice item...10 inches = ideal width for me....beautiful quality. Easy transaction and appreciated responsiveness.
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K
Kamel C.
Rating: 5 out of 5
following a purchase from 04/11/2025
ok top
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R
Romuald B.
Rating: 5 out of 5
following a purchase from 02/11/2025
I am very satisfied with my order which I received on time. Moreover, it is very easy to track the progress of your order.
Finally, the hat I ordered is in line with what I expected.
It is a magnificent hat of very good quality. I am therefore completely satisfied with this magnificent hat which was also very well packaged and very well protected when I went to pick it up at a relay point.
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K
Kimmo H.
Rating: 5 out of 5
following a purchase from 04/11/2025
Very good.
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R
Reint A.
Rating: 5 out of 5
following a purchase from 31/10/2025
Easy to place an order on the website.
Fast shipping from France to Germany (3 days).
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J
Jean-Paul B.
Rating: 5 out of 5
following a purchase from 04/11/2025
to recommend, thank you
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C
Carole E.
Rating: 3 out of 5
following a purchase from 02/11/2025
Delivered quickly. I chose a 'French' site but the hat is made in China. A bit disappointed.
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Patrick R.
Rating: 5 out of 5
following a purchase from 03/11/2025
They are perfect, very accommodating with an impressive choice of quality products.
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C
Christiane S.
Rating: 5 out of 5
following a purchase from 02/11/2025
Careful shipping, compliant with the description
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R
Renaud M.
Rating: 5 out of 5
following a purchase from 30/10/2025
Precise and efficient order, great choices of quality products
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