English 
Français A
Rating: 5 out of 5
Pleasant site and very fast delivery.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
H
Rating: 5 out of 5
Product quality and delivery speed
Translated reviews
F
Rating: 5 out of 5
Very nice quality. Fast delivery
Translated reviews
P
Rating: 4 out of 5
functional site; communication to simplify (an email without response)
Translated reviews
D
Rating: 5 out of 5
Always good information by phone. Product meets my expectations.
Translated reviews
J
Rating: 5 out of 5
Impeccable, fast and in accordance with my order.
Translated reviews
N
Rating: 5 out of 5
Everything was perfect!
Translated reviews
M
Rating: 4 out of 5
Delivery made on time. Kindness of the telephone reception.
Translated reviews
H
Rating: 5 out of 5
-
Translated reviews
É
Rating: 5 out of 5
Everything went as planned, and the cap I bought is of very good quality for a really reasonable price.
Translated reviews
A
Rating: 4 out of 5
after a first order that did not correspond to what I had ordered, a new delivery was made. I regret, however, having been forced to pay 5 euros for the return knowing that I followed the advice indicated on the site (take 1 cm less) and that the color did not match.
Translated reviews
L
Rating: 5 out of 5
Very good listening to the specifications which were respected 100%!
Translated reviews
C
Rating: 5 out of 5
Package received very quickly and easy order. Thank you
Translated reviews
L
Rating: 5 out of 5
Very fast. Nothing to say!! :)
Translated reviews
A
Rating: 4 out of 5
Careful shipping
Meets my expectations
Translated reviews
Meets my expectations
D
Rating: 5 out of 5
Package received in good condition and on time as usual
Translated reviews
M
Rating: 5 out of 5
Perfect, very nice original hat thank you
Translated reviews
M
Rating: 4 out of 5
Quick reception well packaged
Translated reviews
J
Rating: 5 out of 5
Everything was ok
Translated reviews
L
Rating: 4 out of 5
Hello I am satisfied with the order and the item purchased
Translated reviews
V
Rating: 5 out of 5
Quality product, fast delivery
Translated reviews
H
Rating: 3 out of 5
Until today, I have not yet received my order!!!
Translated reviews
C
Rating: 3 out of 5
Very nice product but a cruel lack of wrapping on the packaging.
The gift seems ordinary despite the quality.
Too bad
Translated reviews
The gift seems ordinary despite the quality.
Too bad
D
Rating: 5 out of 5
Top. Fast and perfect
Translated reviews
C
Rating: 3 out of 5
The hat is very nice except that it is a bit too big for a size M.
Translated reviews
R
Rating: 5 out of 5
Impeccable!
Translated reviews
J
Rating: 5 out of 5
Excellent quality and very fast delivery.
Translated reviews
M
Rating: 1 out of 5
Disappointed
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
C
Rating: 5 out of 5
Fast, well packaged and in accordance with the description
Translated reviews
J
Rating: 5 out of 5
Order received very quickly. Product corresponds perfectly
Translated reviews
G
Rating: 4 out of 5
Easy to order, hat is great, fast delivery.
Translated reviews
F
Rating: 1 out of 5
Relationship rather complicated and to this day, I still have not received my return.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
F
Rating: 5 out of 5
Top, fast, efficient and professional, I recommend Traclet. Their Traclet leather and sheep wool chapka is amazing, a masterpiece of craftsmanship and comfort. Thank you!
Translated reviews
J
Rating: 5 out of 5
Very responsive, careful shipping and impressive choice
Translated reviews
J
Rating: 4 out of 5
The product is correct
Translated reviews
P
Rating: 5 out of 5
Product conforms, delivery speed: it's very professional
Translated reviews
V
Rating: 4 out of 5
Navigation a bit laborious, fast delivery.
Translated reviews
C
Rating: 5 out of 5
I recommend this site
Translated reviews
P
Rating: 2 out of 5
Disappointed that the decorative cord is too long
Translated reviews
Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to learn that the decorative cord does not meet your expectations.
The cord is adjustable by sliding it to set it. If needed, please send us an email at [email protected]
Remaining at your disposal
Best regards.
Traclet Sébastien
We thank you for your feedback and are sorry to learn that the decorative cord does not meet your expectations.
The cord is adjustable by sliding it to set it. If needed, please send us an email at [email protected]
Remaining at your disposal
Best regards.
Traclet Sébastien
S
Rating: 5 out of 5
Perfect, easy ordering, incredible choice, fast shipping
Translated reviews