Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2016
Serious, professional, and comprehensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2016
Fast and efficient for all inquiries
Otherwise, pleasant site to look at and easy to handle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2016
perfect, I recommend it!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2016
Lack of information when stock is empty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2016
Fast delivery, choice of many headgear, reasonable prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2016
Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2016
Practical. Outdated in terms of look and photos.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2016
VERY GOOD CONTACT BY PHONE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2016
Interesting, reliable, and efficient!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
Very complete site. Very fast shipping and well packaged. Nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2016
Same as the 5 stars
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2016
Great selection of quality hats.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2016
Order conforms to my expectations. Too bad many products are out of stock!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2016
Very good, simple
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2016
Clear site. Order received quickly and within the announced deadlines. Recommended store.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2016
I ordered a hat size 58 and received size 62. 10€ for the return.... the hat is also clearly labeled made in China which I did not see when purchasing it.
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Response from Chapellerie Traclet
Hello, You did indeed order a size 58 cm Brixton hat, the size indicated on the manufacturer's label is indeed 58 cm. We verified with the confirmer during your return and the measured size is 59 cm. In no case is the size received a size 62 cm. Therefore, we have sent back the product in size 56 cm which is the size below at Brixton. Furthermore, you indicate that the hat is made in China. This information is clearly indicated on the product sheet. Country of manufacture: China http://www.chapellerie-traclet.com/fr/chapeau-fedora/5999-chapeau-fedora-nelson-marron.html Best regards, Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2016
Quick delivery. Excellent service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2016
Very interesting! Good execution speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2016
Excellent service. Very good advice by phone before the order even though the Post delivered the day after the date indicated by them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2016
Nice range, pleasant site, reasonable prices, fast delivery, easy return if necessary, in short, very good and I am loyal to it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2016
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2016
Very good welcome: kindness, availability, efficiency.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2016
Super hat of very good quality! I love it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2016
Excellent shop, guaranteed satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2016
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2016
Easy handling, very clear and accessible site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2016
Very serious professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2016
Very good and serious! Compliant product. However, I thought it was made in France? which does not seem to be the case according to the label, too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
Ordered product conforms and ease of placing this order. The delivery time is quite correct. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2016
Fast, reliable, no problem in case of exchange.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2016
Fast delivery, excellent packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2016
Practical and simple site to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2016
Fast and serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2016
This site is very professional. I bought a beautiful rabbit felt fedora as well as a box to store the hat inside. I was pleasantly surprised to see that the box was assembled with my hat well arranged inside, all very well packaged in a large box. Perfect and quality product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2016
Very good. Small downside, the delivery time is a bit long compared to what other businesses offer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2016
Clear and pleasant except for the colors
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2016
Excellent and everything is said. Nothing else to add then.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2016
Very good, the product was out of stock, I left my contact details and was contacted when it was available again, it's perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2016
Hello, very nice product, very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2016
Very good!
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